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Ace Hotel New York

4.0 star property
4-star hotel near Empire State Building

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Ace Hotel New York

Lobby
Street view
Front of property
Gift shop
Lobby lounge

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Parking available
  • Breakfast available
  • Pet-friendly
  • Housekeeping
  • Laundry

Explore the area

Map
20 West 29th Street, New York, NY, 10001
  • 5th Avenue
    ‪2 min walk‬
  • Madison Square Park
    ‪5 min walk‬
  • Herald Square
    ‪6 min walk‬
  • New York, NY (JFK-John F. Kennedy Intl.)
    ‪52 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed (Medium King)

1 bedroom, premium bedding, down comforters, minibar

Deluxe Room, 1 King Bed (Medium King)

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 Queen Bed (Medium Queen)

View from room

Deluxe Room, 1 Queen Bed (Medium Queen)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 King Bed (Loft Suite)

Superior Room, 1 King Bed (Loft Suite)

Superior Room, 1 King Bed (Loft Suite)

  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Large)

Deluxe Room, 1 King Bed (Large)

Deluxe Room, 1 King Bed (Large)

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed (Small)

1 bedroom, premium bedding, down comforters, minibar

Standard Room, 1 Double Bed (Small)

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed (Single)

1 bedroom, premium bedding, down comforters, minibar

Standard Room, 1 Double Bed (Single)

  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 2 Double Beds (Double)

1 bedroom, premium bedding, down comforters, minibar

Deluxe Room, 2 Double Beds (Double)

  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Single Beds, Partial View (Bunk)

1 bedroom, premium bedding, down comforters, minibar

Standard Room, 2 Single Beds, Partial View (Bunk)

  • 10 sq m
  • Sleeps 2
  • 2 Twin Beds

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Lobby sitting area

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The price is CA $269
per night
CA $371 total
includes taxes & fees
4 Feb - 5 Feb
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About the area

New York

Heart of New York.Within a 10-minute walk of this Manhattan hotel, you'll find 5th Avenue and Empire State Building. Also, Madison Square Garden is within half a mile (1 km) and Broadway is within 2 miles (3 km).

What's nearby

  • Empire State Building - 6 min walk
  • Madison Square Garden - 9 min walk
  • Broadway - 13 min walk
  • Times Square - 14 min walk
  • Grand Central Terminal - 18 min walk

Getting around

  • 28 St. Station (Broadway) - 1 min walk
  • New York W 32nd St. Station - 4 min walk
  • John F. Kennedy Intl. Airport (JFK) - 52 min drive

Restaurants

  • ‪Milk Bar NYC Flagship - ‬1 min walk
  • ‪Lady M Cake Boutique - ‬1 min walk
  • ‪Lobby Bar at Ace Hotel New York - ‬1 min walk
  • ‪KazuNori: The Original Hand Roll Bar - ‬1 min walk
  • ‪House Party Cafe & Lounge - ‬1 min walk

About this property

Ace Hotel New York

4-star hotel near Empire State Building
There's a restaurant on site, along with 2 coffee shops/cafes. You can enjoy a drink at the bar/lounge. A meeting room and coworking spaces are available.

WiFi is free in public spaces. A 24-hour fitness center, multilingual staff, and dry cleaning/laundry services are also featured at Ace Hotel New York. Parking is available for a fee.

This 4-star New York hotel is smoke free.

  • 286 guestrooms or units
  • 12 levels
  • 2 coffee shops
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • 1 conference room
  • Dining venue
Ace Hotel New York offers 286 accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Beds feature down comforters and premium bedding. 42-inch LCD televisions come with premium cable channels.

Bathrooms include bathtubs or showers, bathrobes, designer toiletries, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 75 per day)

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7:30 AM–11:30 AM: USD 15-30 per person
  • 1 restaurant and 2 coffee shops
  • 1 bar

Things to do

  • 24-hour fitness center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Elevator
  • Elevator door width (inches): 36
  • Visual alarms in hallways
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 48
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 42-inch LCD TV
  • Cable channels
  • Premium channels

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Heating (climate-controlled)
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Food and drink

  • Minibar

More

  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: noon
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 25.00 per pet, per day
  • Only dogs are allowed
  • Maximum 1 (weight limit: 25 lbs per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 40.16 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 15 to 30 per person
  • Self parking fee: USD 75 per day
  • Pet fee: USD 25.00 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and JCB International. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation.

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Ace Hotel
Ace Hotel New York
Ace New York
New York Ace Hotel
Ace Hotel New York City
Ace Hotel New York City
Ace Hotel New York Hotel
Ace Hotel New York New York
Ace Hotel New York Hotel New York

Ace Hotel New York Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 471 out of 1015 reviews" "
Rating 8 - Good. 257 out of 1015 reviews" "
Rating 6 - Okay. 146 out of 1015 reviews" "
Rating 4 - Poor. 81 out of 1015 reviews" "
Rating 2 - Terrible. 60 out of 1015 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Carrie

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Thought this would be a cool spot as it was in a great location but it was extremely disappointing. Dark, dank and mildewy. Our room was really big but the bathroom was so tiny. The tub barely drained and was a mini tub. The carpet was really dark and dirty. Window didn’t close. Everything felt damp and smelled mildewy. It was a confusing place — do people live in the building as well? The lobby was cool and I think ultimately what draws people in. Really wanted to like the place as it was close walking to a lot of places but we hated it. Staff was lovely so not their fault but I would say not for us or a return visit, ever.

6/10 Okay

Kyungeun

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Oct 2024

8/10 Good

MIKE, MAYFIELD

Liked: Cleanliness, staff & service, amenities
Cool funky eclectic hip
Stayed 3 nights in Oct 2024

4/10 Poor

Eun Young

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Due to construction, many things were limited.
Stayed 4 nights in Oct 2024

4/10 Poor

Erin, Washington, DC

Business traveller
Liked: Staff & service, amenities
Disliked: Cleanliness
Location was great for me however I will not stay here again. I stayed two nights while on a work trip and did not sleep well either night as the bed was uncomfortable and weirdly short (I’m only 5’6). I also found a bug in my bed the last day which freaked me out. I told the front desk when checking out about the bug, and they acknowledged the issue but didn’t really apologize which was just awkward. I really wish there was a light and outlet next to the bed also. The lighting is very poor in the room and makes it hard to work and do makeup. I did ask for a makeup mirror and they sent one up which was nice. I liked the shower — water was hot and water pressure was great.
Stayed 2 nights in Oct 2024

8/10 Good

Suzanne

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

6/10 Okay

Lisa

Liked: Staff & service, property conditions & facilities, room comfort
Decent at best
I’ve had great experiences at other Ace Hotels, unfortunately this one fell short. Booked a medium king and room was a decent size but there was barely any lighting so one corner of the room was virtually unusable. Bathroom was super dingy, cracked tiles, bad repair work. Shower was sooooo small and awkward. Street noise was crazy loud. Found someone else’s socks in the room under a table which made me question the cleanliness. Not all bad though. Bed was amazingly comfortable. All the employees at the hotel were helpful and kind. Good centralized location with easy access to subways. Overall, it was a decent stay but unimpressive compared to other Ace experiences. Feels like it’s maybe gone downhill.
Stayed 2 nights in Oct 2024

2/10 Terrible

Moshe

Stayed 1 night in Oct 2024

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Chad

Stayed 3 nights in Aug 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

10/10 Excellent

laurie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

6/10 Okay

Tricia

Travelled with family
The Ace, while I still enjoy it, is showing its age. The toilet did not flush and could be heard running overnight. The bath sink fixtures were wobbly. The luggage rack was wobbly. There was nowhere to park a car with a validated discount. Our room had scaffolding outside the window and the room was dark with no sunlight. There were large groups of bike delivery people loitering outside the hotel. Their lobby, location and overall vibe remain a favorite.
Stayed 2 nights in Oct 2024

10/10 Excellent

Nicklas

Liked: Cleanliness, staff & service
Stayed 4 nights in Sep 2024

10/10 Excellent

Marina, RIDGEWOOD

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Darlene Marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to a lot dinning , close to Empire State building , lots to do in the area, The staff at the hotel were outstanding, would definitely stay here again
Stayed 4 nights in Aug 2024

2/10 Terrible

James, Rogers

Disliked: Cleanliness, amenities, property conditions & facilities
Pretty ghetto honestly; been a few times not much better and watch them like a hawk on extra charges out of nowhere
Stayed 2 nights in Sep 2024

6/10 Okay

Christine

Liked: Staff & service, amenities
I asked for a deluxe king size room and the room was small. But they did switch me to another deluxe king which was a bit bigger and that was the room I saw in the pictures. You need to say something if they put you in a smaller room. It’s weird. And there’s a smell in some of the rooms
Stayed 4 nights in Sep 2024

6/10 Okay

Kaoru

Travelled with family
Lobby lounge, room and amenity are all good buy it was too noisy to have a good sleep.
Stayed 2 nights in Sep 2024

10/10 Excellent

Simona

Stayed 2 nights in Sep 2024

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, property conditions & facilities
Always consistent for work travel!
Stayed 3 nights in Sep 2024

10/10 Excellent

andrea

Stayed 1 night in Aug 2024

10/10 Excellent

Brook

Stayed 2 nights in Sep 2024

6/10 Okay

Candice

Travelled with partner
Liked: Staff & service
It was too dark and dank. The bathroom was not functional. Shower was brutal and no place to set toiletries. I had been in Palm Springs and LA and would have recommended to a friend, I sadly would not anymore.
Stayed 3 nights in Sep 2024

10/10 Excellent

Storm

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall excellent experience would stay again
Stayed 3 nights in Sep 2024