2/10 Terrible
Rasil
Travelled with family
13 Sep 2024
Disliked: Property conditions & facilities
We had booked a 2-bedroom suite for 4 nights. However, our stay was disappointing due to room issues. On the first night, we were placed on the 5th floor, which had a strong, unpleasant odor of mold throughout the entire floor. It was absolutely disgusting. When we complained to the front desk, they offered a scent spray and claimed all other rooms were occupied, so we couldn't switch rooms that night. They promised to move us to a new room the next day.
Unfortunately, the new room on the 6th floor was infested with cockroaches, which was equally disgusting. We decided to cancel the remaining nights of our stay. Although we were initially booked for 4 nights, we were only charged for 1 night, thanks to the helpful front desk staff who assisted with the cancellation
Rasil
Stayed 4 nights in Sep 2024