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The hotel was great for what we wanted
The food was fantastic to lots of options
We really thought the hotel room was lovely - But could do with some soft close hinges on the doors as alot of people bang them shut every morning and evening waking everyone up.
The pools are great - the loungers could do with cleaning as they look dirty some of them.
The drink prices are fantastic to we were half board.
I also noticed some staff don't always understand what is asked for such as one morning breakfast in a bag was needed but no one did it for us but It doesn't matter but just be careful that people understand what you ask for.
But we would love to come back was very happy.
Great location really close to the old town and new. There were two pools quite big. However not enough sun lounger beds. Found that they were reserved with towels early however nobody was lying on them for a good while. Found the staff at the front desk to be lovely and helpful. However bar staff and dining room staff were unfriendly and rude. This establishment is catered to Spanish holiday makers, the entertainment through the day and evening was solely in the Spanish language and found that the other guest were quite intimidating and staring all of the time. Rooms were cleaned daily no issues with the rooms however would have liked a kettle with coffee and tea. Found that this hotel and its guests to be predominantly Spanish and not very welcoming at all.
Would I stay again? No
Absoluty loved this place. Polite and helpful staff. We had a fantastic view from the balcony - we were on the 4th floor. Room was clean, bathroom / shower were brilliant. Set in an ideal location if you want to go to the beach or walk to the main strip. 3 swimming pools, mostly quiet even in June. It had a TV, Fridge plenty of space to hang / store clothes. Reception staff were very friendly and helped us out with our shuttle return ( they did not have us on the return leg of the journey so the staff helped us contact to travel company.). Many Spanish people were there, a lot of middle aged range so no noisy disturbances at night time. Definately recommend this hotel to anyone wanting a relaxing break away. Hotel activites were available but we did not take part, and also options for bed and evening meal, but we ate out. If I go back to Benidorm I will be looking to come back again. Excellent.
We didn’t get the hotel we booked. We were put in the tower block Poseidon Palace next door. Which was extremely run down and very basic
. No kettle for tea.Room was tiny . Parking was €9.00 per day. Uncomfortable bed. The floor of the bathroom was lethal once wet from the shower.
Luckily we only stayed one nigh as a stop over.
Reception staff were the only saving point for this hotel.
Great hotel good location staff were great, didn’t try the food but all smelt really good, good clean environment close to old town the strip and the beach
Comfortable and convenient hotel
Check in very good
Just asked if Aircon was working got a very curt reply that the government say it does not work until June 10th ??
We stayed here for our annual weekender to Benidorm. It was conveniently located to all the bars, the beach and nightlife. The hotel had great facilities, breakfast included and two outdoor pools all for reasonable rates. The staff were courteous and helpful when needed. Our room was comfortable and clean. We will definitely return here for our stay next year❤
No aircon dispite advertised as having aircon. Staff just said oh yeah its not on in the whole hotel. No fan or anything to help.
Breckfast was the usual stuff but very limited and quite poor quality.
Was clean enough just dated and a bit run down.
Howard
4/10 Poor
Lynette
Travelled with family
5 Apr 2024
Disliked: Property conditions & facilities
Wouldn’t return
On arrival we were greeted by a very friendly person on reception.
Hotel looked dated and in need of a good refurb.
We were not welcomed in the restaurant for breakfast, we felt like an inconvenience!
Pool area needs a good jet wash as the floors look very grubby.
The highlights were the welcome we got on reception and the location other than that there weren’t any other good points. I do not recommend!
Lynette
Stayed 3 nights in Apr 2024
6/10 Okay
Komal Kenneth
Travelled with family and small children
30 Mar 2024
Liked: Cleanliness, staff & service
The hotel is 3 minutes away from the beach and the breakfast at the hotel is good. Housekeeping had cleaned the room every single day, but during my five night stay I have seen bugs 3 times in my room. which was very unpleasant.