2/10 Terrible
Verified traveller
27 Jul 2021
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Called by phone and rang doorbell to check in but no one answered and was waiting in front of building to enter with my suitcase for about an hour. I sent my check in time window via Expedia several days in advance. The entire facility smells like smoke -- sheets and towels smelled like smoke. I saw cigarettes in the building's elevator and cigarette ashes in bathroom. The managers of the property seem to live on site and they leave the door to their room open (it is adjacent to the check in desk), and music and talking could be heard coming from there throughout my stay. There were 2 showers in the facility, 1 of them was under repair for my entire stay so 1 shower was shared by all guests. The sinks in the two bathrooms have hot water for only about 10 seconds after turning them on. The shower had only ice cold water throughout my stay. The window curtain in my room was a strip of cloth that covered only about half the window. There were no towels in room on arrival, I had to ask the staff for these. My room had 3 pillows in it when I arrived and about halfway through my stay I returned to my room after spending the day in the city to find only 2 pillows, so I guess the staff must have taken one from my room while I was out. The building where the hotel is located also has residents in it and i was asked for money by a resident in the stairs of the building when leaving the hotel one day. The stairs / carpet leading up to the hotel are in need of repair.
Verified traveller
Stayed 4 nights in Jul 2021