Viva Cala Mesquida Resort & Spa

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Viva Cala Mesquida Resort & Spa

View from property
Exterior
Children's activities
Indoor pool, 4 outdoor pools, sun loungers
Theatre show

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Bar
    Bar
  • All-inclusive
    All-inclusive
  • Hot tub
    Hot tub
  • Breakfast available
    Breakfast available
  • Spa
    Spa
  • 24/7 front desk
    24/7 front desk

Explore the area

Map
Urbanización Cala Mesquida, S/N, Capdepera, IB, 07580
  • Cala Mesquida Beach
    4 min walk
  • Cala Torta
    2 min drive
  • Cala Agulla Beach
    11 min drive

Room options

Apartment, Sea View (3 Adults + 1 Child)

  • 40 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

Studio

  • 33 sq m
  • Studio
  • Resort view
  • Sleeps 2
  • 1 Queen Bed

Apartment, Sea View (2 Adults + 1 Child)

  • 40 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

Apartment

  • 39.7 sq m
  • 1 bedroom
  • Resort view
  • Sleeps 3
  • 1 Queen Bed and 1 Large Twin Sofa Bed

Apartment, Sea View (2 Adults + 2 Children)

  • 40 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

Apartment (3 Adults + 1 Child)

  • 42 sq m
  • 1 bedroom
  • Resort view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

Apartment (Connecting, 2 Adults + 3 Children)

  • 73 sq m
  • 2 bedrooms
  • Resort view
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Sofa Bed

Apartment (2 Adults + 1 Child)

  • 42 sq m
  • 1 bedroom
  • Resort view
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

Apartment (2 Adults + 2 Children)

  • 42 sq m
  • 1 bedroom
  • Resort view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

Apartment (Selection Club Royal Terrace 2Ad+1Ch)

  • 39.7 sq m
  • 1 bedroom
  • Resort view
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

Apartment (Selection Club Royal Terrace 2Ad+1Ch)

  • 40 sq m
  • 1 bedroom
  • Resort view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

Apartment (Selection Club Royal Terrace 3Ad+1Ch)

  • 40 sq m
  • 1 bedroom
  • Resort view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

Apartment (Royal Terrace 3 Adults + 1 Child)

  • 40 sq m
  • 1 bedroom
  • Resort view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

Studio (2 Adults + 1 Child)

  • 30 sq m
  • Studio
  • Resort view
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

Apartment (Royal Terrace 2 Adults + 1 Child)

  • 40 sq m
  • 1 bedroom
  • Resort view
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

Apartment (Royal Terrace 2 Adutls + 2 Children)

  • 40 sq m
  • 1 bedroom
  • Resort view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

Apartment (Connecting, 3 Adults + 3 Children)

  • 73 sq m
  • 2 bedrooms
  • Resort view
  • Sleeps 6
  • 2 Queen Beds and 1 Twin Sofa Bed

Apartment (Garden w/ Minipool 2 Adults + 1 Child)

  • 40 sq m
  • 1 bedroom
  • Resort view
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

Apartment (Connecting, 4 Adults + 2 Children)

  • 73 sq m
  • 2 bedrooms
  • Resort view
  • Sleeps 6
  • 2 Queen Beds and 1 Twin Sofa Bed

Apartment (Garden w/ Minipool 2 Adults + 2 Child)

  • 40 sq m
  • 1 bedroom
  • Resort view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

Apartment (Garden w/ Minipool 3 Adults + 1 Child)

  • 39.7 sq m
  • 1 bedroom
  • Resort view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

Apartment, Sea View

  • 39.7 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 3
  • 1 Queen Bed and 1 Large Twin Sofa Bed

Apartment (Royal Terrace)

  • 40 sq m
  • 1 bedroom
  • Resort view
  • Sleeps 3
  • 1 Queen Bed and 1 Large Twin Sofa Bed

Apartment (Garden w/ Minipool)

  • 40 sq m
  • 1 bedroom
  • Resort view
  • Sleeps 3
  • 1 Queen Bed and 1 Large Twin Sofa Bed

Apartment (Connecting, 2 Adults + 4 Children)

  • 73 sq m
  • 2 bedrooms
  • Resort view
  • Sleeps 6
  • 2 Queen Beds and 1 Twin Sofa Bed

Apartment (Selection Club Royal Terrace)

  • 40 sq m
  • 1 bedroom
  • Resort view
  • Sleeps 3
  • 1 Queen Bed and 1 Large Twin Sofa Bed

Apartment (Connecting, 3 Adults + 2 Children)

  • 73 sq m
  • 2 bedrooms
  • Resort view
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Sofa Bed

Similar properties

About the area

Cala Mesquida

Seaside stay .Stay at this Capdepera aparthotel and you'll be within half a mile (1 km) of Cala Mesquida Beach and 2 miles (3 km) of Cala Torta. Cala Mitjana and cala Moltó are also within 3 miles (5 km).

What's nearby

  • Cala Mesquida Beach - 4 min walk - 0.3 km
  • Son Moll Beach - 10 min drive - 7.8 km
  • Cala Ratjada Port - 10 min drive - 8.7 km
  • Cala Agulla Beach - 11 min drive - 8.3 km
  • Cala Gat Beach - 17 min drive - 9.6 km

Getting around

  • Manacor Station - 31 min drive
  • Palma de Mallorca Airport (PMI) - 66 min drive

Restaurants

  • ‪Bierbrunnen - ‬10 min drive
  • ‪Isla Chocolate - ‬10 min drive
  • ‪Claxon - ‬10 min drive
  • ‪Cafeteria Cala Ratjada - ‬10 min drive
  • ‪Pizzeria Alcapone - ‬11 min drive

About this property

Viva Cala Mesquida Resort & Spa

Relax and unwind with massages and body treatments. You're sure to appreciate the recreational amenities, which include 4 outdoor swimming pools, an outdoor tennis court, and a sauna. This aparthotel also features complimentary wireless Internet access, concierge services, and a hair salon.. Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff..#All-inclusive room rates at VIVA Cala Mesquida Resort & Spa are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply). Food and beverages All à la carte meals and snacks included Not included Surcharge for premium or imported alcoholic beverages Gratuities. Mandatory fees: You'll be asked to pay the following charges at the property: A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50% after the 8th night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking. A tax is imposed by the city: From 1 November - 30 April, EUR 0.83 per person, per night , up to 9 nights, and EUR 0.41 thereafter. This tax does not apply to children under 16 years of age. A tax is imposed by the city: From 1 May - 31 October, EUR 3.30 per person, per night, up to 9 nights, and EUR 1.65 thereafter. This tax does not apply to children under 16 years of age. We have included all charges provided to us by the property. . Optional fees: The following fees and deposits are charged by the property at time of service, check-in, or check-out. Fee for buffet breakfast: EUR 20 per person (approximately) Crib (infant bed) fee: EUR 4.0 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. . Policies: Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation. Reservations are required for massage services. Reservations can be made by contacting the aparthotel prior to arrival, using the contact information on the booking confirmation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned, and disinfectant is used to clean the property. Social distancing measures are in place. Contactless check-out is available. . Instructions: Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed No onsite parking is available Guests must contact this property in advance to reserve sofa beds This property accepts credit cards; cash is not accepted Noise-free guestrooms cannot be guaranteed Safety features at this property include a smoke detector Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property . Special instructions: Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. Guests planning to arrive after 6 PM must contact the hotel in advance to make special check-in arrangements.. Minimum age: 18. Check in from: 2:00 PM. Check in to: anytime. . Check out: 12:00 PM. House Rule: Children welcome. House Rule: No pets, service animals welcome. House Rule: No smoking.

Languages

English, German, Spanish

Property amenities

Beach

  • Direct access to the beach
  • Beach towels

Pool/Spa

  • 4 outdoor pools
  • Indoor pool
  • Sun loungers
  • Spa tub
  • Sauna
  • Full-service spa
  • Massages
  • Spa services
  • Spa treatment rooms
  • Body treatments
  • Manicures and pedicures

Internet

  • Free WiFi

Parking and transportation

  • No onsite parking available
  • Free offsite parking
  • On site car rental

Family friendly

  • Children's pool
  • Playground
  • Kid's club
  • Supervised childcare (surcharge)

Restaurants on site

  • Caprice
  • Mirablau
  • La Terrazza
  • La Guitarra
  • La Palapa

Kitchenette

  • Refrigerator (full size)
  • Microwave
  • Coffee/tea maker
  • Cookware/dishes/utensils

Dining

  • Buffet breakfast available for a fee daily 8 AM–10 AM: EUR 20 per person
  • 5 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges, 1 beach bar and 1 poolside bar
  • Snack bar/deli

Bedrooms

  • Bed sheets provided

Bathrooms

  • Shower
  • Towels provided
  • Hair dryer
  • Free toiletries

Entertainment

  • 32-inch LCD TV with satellite service
  • Pool or billiards table

Outdoor areas

  • Balcony
  • Terrace
  • Garden

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • 1 meeting room

Comfort

  • Air conditioning
  • Heating

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (with limits)
  • Smoke-free property

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Daily housekeeping
  • Safe
  • Multilingual staff
  • Local maps
  • Guidebooks/recommendations
  • Electrical adapters/chargers
  • Phone
  • Luggage storage

Location highlights

  • Near the sea

Things to do

  • Fitness center
  • Outdoor tennis courts
  • Basketball on site
  • Mountain biking on site
  • Mini golf on site
  • Beach volleyball on site
  • Scuba diving on site
  • Bicycle rentals on site
  • Fitness classes on site
  • Volleyball on site
  • Tennis on site
  • Sailing nearby
  • Snorkeling nearby
  • Golf nearby
  • Scooter/moped rentals nearby
  • Scuba diving nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector installed (host has indicated there is a smoke detector on the property)

General

  • 297 rooms
  • 3 floors
  • 10 buildings
  • Built in 1999
  • No plastic drinking straws

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
Guests planning to arrive after 6 PM must contact the hotel in advance to make special check-in arrangements.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for EUR 4.0 per night.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50% after the 8th night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 30 April, EUR 0.83 per person, per night , up to 9 nights, and EUR 0.41 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May - 31 October, EUR 3.30 per person, per night, up to 9 nights, and EUR 1.65 thereafter. This tax does not apply to children under 16 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 20 per person
  • Crib (infant bed) fee: EUR 4.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, American Express, and Diners Club. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector in each accommodation. The property is professionally cleaned.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services. For reservations, contact the aparthotel before arrival using the contact information on the booking confirmation.

Property is also known as

Cala Mesquida
Cala Mesquida Resort
Viva Cala Mesquida
Viva Cala Mesquida Capdepera
Viva Cala Mesquida Resort
Viva Cala Mesquida Resort Capdepera
Viva Mesquida
Viva Cala Mesquida Resort Aparthotel Hotel Capdepera
Viva Cala Mesquida Resort Aparthotel Majorca/Capdepera, Spain
Viva Hotel Cala Mesquida
Viva Resort Cala Mesquida
Viva Cala Mesquida Resort Spa
Viva Cala Mesquida & Capdepera
VIVA Cala Mesquida Resort & Spa Capdepera
VIVA Cala Mesquida Resort & Spa Aparthotel
VIVA Cala Mesquida Resort & Spa Aparthotel Capdepera

Viva Cala Mesquida Resort & Spa Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 190 out of 342 reviews" "
Rating 8 - Good. 126 out of 342 reviews" "
Rating 6 - Okay. 17 out of 342 reviews" "
Rating 4 - Poor. 6 out of 342 reviews" "
Rating 2 - Terrible. 3 out of 342 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful location with incredibly friendly staff.
Stayed 3 nights in Jun 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Great family hotel
Great hotel for kids - lots of activities and very fun staff. Jaccuzzi not as advertised, old and not functional.
Stayed 7 nights in Aug 2021

10/10 Excellent

Valentina

Travelled with family
Liked: Cleanliness, room comfort
Lovely
Great resort for a family holiday. Beautiful beach, lots of swimming pools, kids club. Would definitely go back! Staff very professional and kind.
Stayed 7 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The location right in front of the sea and the facilities for both adults and children were excellent, not to mention the great hospitality, so I can confidently say that this is definitely one of the 'top' destinations for families with children!
Stayed 4 nights in Aug 2021

2/10 Terrible

todd

Travelled with family
Stayed 5 nights in Jun 2020

10/10 Excellent

ANNETTE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A fantastic surprise!
We had never been to Mallorca and we picked this resort without knowing much about the resort or the area. We had such a wonderful time...lovely resort...tons to do and a fabulous location. We definitely plan to return again!
Stayed 2 nights in Oct 2019

8/10 Good

Natalya, Seattle

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was the best all inclusive we’ve had an opportunity to be at! Food is great, service is amazing! Special thank you to Jose the server at the Bar/restaurant, and Barbara the manager. One thing we wanted to mention that we didn’t like, was being awake by the tractor coming super early to clean the beach/sand!
Stayed 6 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very spacious and the resort was very clean and buggy friendly and provided baby items such as steps, toilet seats and cots (although had to request this and you pay extra for the cot which could be included). The food was good and so was the evening entertainment. Kitchen was a bit basic, but served our needs so weren’t to fussed. Staff are friendly and accommodating!
Stayed 7 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is superb. If you want to go on a trip with young children and have access to an amazing beach and all the amenities you would need this is the place.
Stayed 5 nights in Aug 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sun terrace with jacuzzi and view was stunning. The beach is gorgeous. As are the dunes.
Stayed 6 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff were very friendly and extremely helpful, the hotel in general was very clean and tidy and all facilities well maintained. There is always plenty to do for both adults and children.
Stayed 7 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is located next to beautiful beach with easy, convenient access from resort. However, it was difficult to get reservations at the restaurants which made the choice of food very limited.
Stayed 5 nights in Aug 2019

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing location and facility.
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Stayed 7 nights in May 2019

10/10 Excellent

Faye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

6/10 Okay

Verified traveller

Stayed 3 nights in May 2019

10/10 Excellent

Mallory, Germany

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay very much! The pools were lovely, beach access very easy, and delicious and plentiful food options. Highly recommend the all-inclusive option, particularly if you plan to drink during your trip. Staff was lovely.
Stayed 4 nights in May 2019

8/10 Good

Will

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant hotel, above average for an all inclusive
We enjoyed our stay overall. The food was good, better than most all inclusive buffet style restaurants but the evening food didn't seem to cart as much as you'd expect. The drinks were great, far far better than we expected. Well known brands and genuine effort being put into each cocktail. This is a very family friendly hotel, but just be aware that in may, if the weather isn't perfect then the pools are all going to be a little cold for younger children/babies. The local beach is nice, but not part of the hotel so take some shade with you as it's €15 a day for the sun loungers. Our room was ok, but I don't think it was worth the money we paid for it. With a cot in the bedroom there is barely any room to move. The fixtures and fittings are clearly in need of an update. It definitely didn't live up to the name 'superior'. Normally this wouldn't bother me, but it turns out that when you go on holiday with a baby (our first one) you spend a lot of time in the room while they sleep or nap so it was more of an issue on this holiday.
Stayed 7 nights in May 2019

8/10 Good

Verified traveller

Travelled with family and small children, Travelled with partner
Liked: Staff & service, amenities
It’s was in a beautiful location that was remote and enjoyable. Driving a short distance you can find lots to do away from the beach.
Stayed 3 nights in May 2019

8/10 Good

Verified traveller

Stayed 7 nights in May 2019

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely, well-maintained property in an idyllic setting with sweeping views of the pristine white sand beach and turquoise sea. It is nestled in a very quiet, rural area with a bus stop in front of the hotel. We rented a car, so I cannot comment on the frequency of buses or their routes. The basic 1 bedroom apartment is spacious and modern, with a large bathroom and shower. The bed is comfortable with a body-conforming mattress, and there are two closets with four soft quilts and additional pillows. The kitchen is stocked with pots, pans, and cooking and eating utensils. There is one issue that you may find problematic. The center of the property has a stage near the large pool, and there are live musical performances that are pretty loud. These end around 10 or 10:30 pm, and then the property is very quiet. Many rooms face this courtyard area, so be aware.
Stayed 6 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in May 2019

10/10 Excellent

Shital

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The location is out of the world; on a Caribbean like beach with easy access. However, the journey from the airport is too far! The facilities for children all ages is fantastic and makes this a really good family resort especially the pirate splash park The food in the Caprice Buffet restaurant is tasty with a great variety of dishes for vegetarians/vegans/special diets The staff in all areas of the hotel are an asset to this hotel, always smiling and willing to help when they can. They really now how to please their guests and add small touches to make the stay enjoyable! The only negatives of this hotel are the very cold pools. We booked this hotel as it had heated outdoor children’s pool advertised however this was not the case! The children still braved it and went to face the ice cold pool water. There was however a water technician checking he temperature but didn’t turn up the heat! It’s very hard to find hotels with heated pools abroad and often worn children it’s a requirement, maybe this should be adhered to if used as a selling point! This property lived up to its star rating of 4* plus as it excels in most areas. I almost felt like I was in Mexico with the location and hospitality. Will return again for sure!
Stayed 3 nights in May 2019