Older mattresses on boards - very hard and uncomfortable. Website says they have a/c, but NO ROOMS have a/c. Window does not have a screen, so (a) bugs were in the room, (b) you can hear everything in the passage way, (c) hall lights are on until midnight, but can't close the curtain since the room is so hot. Small wall fan did NOT cool the room as promised. Small bathroom was OK, but there is nothing to stop the water from the shower flowing all over the floor, which is VERY slippery when wet. Plenty of hot water. No refrigerator in room, and the hotel does not have ice, or access to cold drinks. Departing the hotel at 6am each morning, but breakfast only starts at 6:30am. Very nice & friendly people, but this does not make up for the lack of comfort or service. Very busy all week so no time to deal with the headache of trying to change hotels when we returned at 10pm. We folded the thin comforters to use as more padding on top the mattresses, used bug spray in the room before trying to sleep. Fantastic bakery across the street, but it closes by 8pm. Turrialba is a great area, just find a more comfortable place to stay.