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Hotel Riu Emerald Bay - All Inclusive

3.5 star property
3.5-star beachfront property near Cerritos Beach

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Riu Emerald Bay - All Inclusive

5 outdoor pools, pool umbrellas, sun loungers
5 restaurants, breakfast, lunch, dinner served; Asian cuisine
Aerial view
Exterior
Lobby

Reviews

8.0 out of 10

Very good

Popular amenities

  • Hot tub
  • Bar
  • All-inclusive
  • Pool
  • Breakfast included
  • Spa

Explore the area

Map
Calzada Camaron Sabalo, Zona Costera Cerritos 3404, Mazatlán, SIN, 82110
  • Witches Beach
    9 min walk
  • Mazagua Aquatic Park
    10 min walk
  • Marina Mazatlan Golf Course
    4 min drive
  • Mazatlan, Sinaloa (MZT-General Rafael Buelna Intl.)
    33 min drive

Room options

View all photos for Double Room (U)

Minibar, in-room safe, blackout drapes, iron/ironing board

Double Room (U)

  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, Ocean View (E)

Minibar, in-room safe, blackout drapes, iron/ironing board

Double Room, Ocean View (E)

  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, 2 Bedrooms, Connecting Rooms, Ocean View (B2C-US)

Minibar, in-room safe, blackout drapes, iron/ironing board

Double Room, 2 Bedrooms, Connecting Rooms, Ocean View (B2C-US)

  • Sleeps 8
  • 4 Double Beds

View all photos for Junior Suite, Jetted Tub, Ocean View (U)

Flat-screen TV

Junior Suite, Jetted Tub, Ocean View (U)

  • 58 sq m
  • Sleeps 2
  • 1 King Bed

Suite, Jetted Tub, Sea View (L)

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, Ocean View (U)

Minibar, in-room safe, blackout drapes, iron/ironing board

Double Room, Ocean View (U)

  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, Ocean View (C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Double Room, Ocean View (C)

  • 31 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Duplex (Room | U)

Minibar, in-room safe, blackout drapes, iron/ironing board

Duplex (Room | U)

  • 54 sq m
  • Sleeps 6
  • 1 King Bed and 2 Twin Sofa Beds

View all photos for Family Suite, 2 Bedrooms (C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Family Suite, 2 Bedrooms (C)

  • 60 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Family Room, Sea View (M)

Minibar, in-room safe, blackout drapes, iron/ironing board

Family Room, Sea View (M)

  • 37 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Duplex (Room | B2C-US)

Minibar, in-room safe, blackout drapes, iron/ironing board

Duplex (Room | B2C-US)

  • Sleeps 6
  • 1 King Bed and 2 Twin Sofa Beds

View all photos for Duplex (Room | C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Duplex (Room | C)

  • 37 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Sofa Beds

View all photos for Double Room, 2 Bedrooms, Connecting Rooms, Ocean View (U)

Minibar, in-room safe, blackout drapes, iron/ironing board

Double Room, 2 Bedrooms, Connecting Rooms, Ocean View (U)

  • 31 sq m
  • Sleeps 8
  • 4 Double Beds

View all photos for Family Room, Ocean View (C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Family Room, Ocean View (C)

  • 37 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Bed

View all photos for Family Suite, 2 Bedrooms (Superior | C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Family Suite, 2 Bedrooms (Superior | C)

  • 84 sq m
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for Suite, Jetted Tub, Sea View (M)

Flat-screen TV

Suite, Jetted Tub, Sea View (M)

  • 58 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room (L)

Minibar, in-room safe, blackout drapes, iron/ironing board

Standard Double Room (L)

  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Jetted Tub, Ocean View (C)

Flat-screen TV

Suite, Jetted Tub, Ocean View (C)

  • 58 sq m
  • Sleeps 2
  • 1 King Bed

Standard Double Room, Connecting Rooms, Ocean View (L)

  • 31 sq m
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Superior Double Room (C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Superior Double Room (C)

  • 39 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Family Suite, 2 Bedrooms (Superior, M)

Minibar, in-room safe, blackout drapes, iron/ironing board

Family Suite, 2 Bedrooms (Superior, M)

  • 84 sq m
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for Duplex (M)

Minibar, in-room safe, blackout drapes, iron/ironing board

Duplex (M)

  • 54 sq m
  • Sleeps 6
  • 1 King Bed and 2 Twin Sofa Beds

View all photos for Family Suite, Garden View (M)

Minibar, in-room safe, blackout drapes, iron/ironing board

Family Suite, Garden View (M)

  • 60 sq m
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

View all photos for Duplex (L)

Minibar, in-room safe, blackout drapes, iron/ironing board

Duplex (L)

  • 54 sq m
  • Sleeps 6
  • 1 King Bed and 2 Twin Sofa Beds

View all photos for Superior Room (M)

Minibar, in-room safe, blackout drapes, iron/ironing board

Superior Room (M)

  • 39 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Superior Double Room (L)

Minibar, in-room safe, blackout drapes, iron/ironing board

Superior Double Room (L)

  • 39 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Family Suite, 2 Bedrooms (Superior, B2C-US)

Minibar, in-room safe, blackout drapes, iron/ironing board

Family Suite, 2 Bedrooms (Superior, B2C-US)

  • 84 sq m
  • Sleeps 8
  • 1 King Bed and 1 Double Bed

View all photos for Family Suite, 2 Bedrooms (L)

Minibar, in-room safe, blackout drapes, iron/ironing board

Family Suite, 2 Bedrooms (L)

  • 60 sq m
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

View all photos for Junior Suite, Ocean View (C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Ocean View (C)

  • 58 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite, 2 Bedrooms (B2C-US)

Minibar, in-room safe, blackout drapes, iron/ironing board

Family Suite, 2 Bedrooms (B2C-US)

  • 60 sq m
  • Sleeps 6
  • 1 King Bed and 1 Double Bed

View all photos for Family Suite, 2 Bedrooms (Superior, L)

Minibar, in-room safe, blackout drapes, iron/ironing board

Family Suite, 2 Bedrooms (Superior, L)

  • 84 sq m
  • Sleeps 8
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

View all photos for Superior Double Room (B2C-US)

Minibar, in-room safe, blackout drapes, iron/ironing board

Superior Double Room (B2C-US)

  • 38 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Sea View (L)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Sea View (L)

  • 39 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room (C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Double Room (C)

  • 31 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Family Suite, 2 Bedrooms (Superior, U)

Minibar, in-room safe, blackout drapes, iron/ironing board

Family Suite, 2 Bedrooms (Superior, U)

  • 84 sq m
  • Sleeps 8
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

View all photos for Family Suite, 2 Bedrooms (U)

Minibar, in-room safe, blackout drapes, iron/ironing board

Family Suite, 2 Bedrooms (U)

  • 60 sq m
  • Sleeps 6
  • 1 King Bed, 1 Double Sofa Bed and 2 Double Beds

View all photos for Junior Suite, Jetted Tub, Ocean View (B2C-US)

Flat-screen TV

Junior Suite, Jetted Tub, Ocean View (B2C-US)

  • 58 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room (U)

Minibar, in-room safe, blackout drapes, iron/ironing board

Superior Double Room (U)

  • 39 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, Ocean View (B2C-US)

Minibar, in-room safe, blackout drapes, iron/ironing board

Double Room, Ocean View (B2C-US)

  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Room, Ocean View (B2C-US)

Minibar, in-room safe, blackout drapes, iron/ironing board

Family Room, Ocean View (B2C-US)

  • 37 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Double Room (B2C-US)

Minibar, in-room safe, blackout drapes, iron/ironing board

Double Room (B2C-US)

  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Sea View (M)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Sea View (M)

  • 39 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, Ocean View (B2C-CA)

Minibar, in-room safe, blackout drapes, iron/ironing board

Double Room, Ocean View (B2C-CA)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Double Room (B2C-CA)

Minibar, in-room safe, blackout drapes, iron/ironing board

Superior Double Room (B2C-CA)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room, Connecting Rooms, Ocean View (C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Double Room, Connecting Rooms, Ocean View (C)

  • 30 sq m
  • Sleeps 8
  • 4 Double Beds

View all photos for Double Room, Connecting Rooms, Ocean View (B2C-CA)

Minibar, in-room safe, blackout drapes, iron/ironing board

Double Room, Connecting Rooms, Ocean View (B2C-CA)

  • Sleeps 8
  • 4 Double Beds

View all photos for Junior Suite, Ocean View (B2C-US)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Ocean View (B2C-US)

  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, Ocean View (B2C-CA)

Minibar, in-room safe, blackout drapes, iron/ironing board

Family Room, Ocean View (B2C-CA)

  • Sleeps 5
  • 1 King Bed and 1 Double Bed

View all photos for Family Suite, 2 Bedrooms (Superior | B2C-CA)

Minibar, in-room safe, blackout drapes, iron/ironing board

Family Suite, 2 Bedrooms (Superior | B2C-CA)

  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite, Ocean View (B2C-CA)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Ocean View (B2C-CA)

  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite, 2 Bedrooms (B2C-CA)

Minibar, in-room safe, blackout drapes, iron/ironing board

Family Suite, 2 Bedrooms (B2C-CA)

  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Duplex (Room | B2C-CA)

Minibar, in-room safe, blackout drapes, iron/ironing board

Duplex (Room | B2C-CA)

  • Sleeps 6
  • 1 King Bed and 2 Double Sofa Beds

View all photos for Double Room (B2C-CA)

Minibar, in-room safe, blackout drapes, iron/ironing board

Double Room (B2C-CA)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Suite, Jetted Tub, Ocean View (B2C-CA)

Flat-screen TV

Suite, Jetted Tub, Ocean View (B2C-CA)

  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, Ocean View (U)

Minibar, in-room safe, blackout drapes, iron/ironing board

Family Room, Ocean View (U)

  • 37 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Bed

View all photos for Family Room, Sea View (L)

Minibar, in-room safe, blackout drapes, iron/ironing board

Family Room, Sea View (L)

  • 37 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Bed

View all photos for Junior Suite, Ocean View (U)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Ocean View (U)

  • 39 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, Ocean View (M)

Minibar, in-room safe, blackout drapes, iron/ironing board

Double Room, Ocean View (M)

  • 31 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, Ocean View (L)

Minibar, in-room safe, blackout drapes, iron/ironing board

Double Room, Ocean View (L)

  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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About the area

Mazatlán

On the beach.Within a 15-minute walk of this Cerritos property, you'll find Witches Beach and Mazagua Aquatic Park. Marina Mazatlan Golf Course and Mazatlan International Center are also within 3 miles (5 km).

What's nearby

  • Witches Beach - 9 min walk
  • Mazagua Aquatic Park - 10 min walk
  • Marina Mazatlan Golf Course - 4 min drive
  • Mazatlan International Center - 8 min drive
  • Cerritos Beach - 10 min drive

Getting around

  • General Rafael Buelna Intl. Airport (MZT) - 33 min drive

Restaurants

  • ‪Kelly's Bar - ‬5 min drive
  • ‪The Bistro - ‬15 min walk
  • ‪Playa Brujas - ‬11 min walk
  • ‪La Cordeliere - ‬5 min drive
  • ‪El Seis Coffee House and Bakery - ‬5 min drive

About this property

Hotel Riu Emerald Bay - All Inclusive

3.5-star beachfront property near Cerritos Beach
Hotel Riu Emerald Bay - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

As a guest of Hotel Riu Emerald Bay - All Inclusive, you'll find a full-service spa, a complimentary water park, and 5 outdoor swimming pools. There are 5 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 7 bars/lounges. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

3 meeting rooms and limo/town car service are available. Event space at this property measures 5167 square feet (480 square meters) and includes conference space. A children's pool, a health club, and a nightclub are also featured at the family-friendly Hotel Riu Emerald Bay - All Inclusive. Free self parking is available.

Smoking is allowed in designated areas at this Art Deco Mazatlán property.

  • 1028 guestrooms or units
  • 20 levels
  • 2 buildings
  • 5 dining venues
  • 2 bars by the pool
  • 2 swim-up bars
  • 7 bars or lounges
  • 5167 sq ft of conference space
  • 480 sq m of conference space
  • Built in 2008
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Wedding services available
  • Pool or billiards table
  • Convenience store
  • Garden
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Smoking in designated areas
Hotel Riu Emerald Bay - All Inclusive offers 1028 accommodations with minibars and laptop-compatible safes. Flat-screen televisions come with premium satellite channels.

Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Mazatlán property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and change of towels can be requested. Housekeeping is provided on request.

Renova Spa has 6 treatment rooms. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a spa tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Family friendly

  • 5 outdoor pools
  • Babysitting (surcharge)
  • Children's club
  • Children's pool
  • Free cribs/infant beds
  • Free water park access
  • Grocery/convenience store
  • Playground
  • Snack bar/deli
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limo/town car service

Food and drink

  • Free buffet breakfast available daily 7 AM–10:30 AM
  • 5 restaurants
  • 2 swim-up bars, 2 poolside bars and 7 bars/lounges
  • Coffee/tea in common area(s)

Things to do

  • 5 outdoor pools
  • Fitness classes
  • Beach volleyball
  • Bike storage
  • Billiards/pool table
  • Children's pool
  • Free water park access
  • Full-service spa
  • Health club
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • Spa tub
  • Windsurfing

Accessibility

  • This property does not have elevators

Room amenities

Entertainment

  • Flat-screen TV
  • Premium channels
  • Satellite channels

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Free cribs/infant beds

Bathroom

  • Eco-friendly toiletries
  • Hair dryer
  • Private bathroom
  • Shower/tub combination
  • Towels

Food and drink

  • Free bottled water
  • Minibar

More

  • Bulk dispenser for toiletries
  • Energy-saving switches
  • Iron/ironing board
  • Laptop-compatible safe
  • LED light bulbs
  • Phone
  • Recycling
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Riu Emerald Bay - All Inclusive

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation.

Use of the gym, spa tub, and sauna is restricted to guests over 18 years old.
Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Emerald Bay Riu
Riu Emerald
Riu Emerald Bay
Riu Emerald Bay All Inclusive
Riu Emerald Bay All Inclusive Mazatlan
Riu Emerald Bay Mazatlan
Riu Emerald Bay All Inclusive All-inclusive property Mazatlan
Riu Emerald Bay All Inclusive All-inclusive property
Riu Emerald Inclusive inclusi

Hotel Riu Emerald Bay - All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 843 out of 1758 reviews" "
Rating 8 - Good. 412 out of 1758 reviews" "
Rating 6 - Okay. 237 out of 1758 reviews" "
Rating 4 - Poor. 143 out of 1758 reviews" "
Rating 2 - Terrible. 123 out of 1758 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

valerio valentin

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel it self was horrible, old, smelly, dirty, ac didnt work. THe beach was full with locals, blocking the view to the beach. They only had 2 types of beer the drinks were not good and not to mention their food, we got food poison. We travel all the time, and this had never happen to us.

4/10 Poor

Arlene

Liked: Cleanliness
Stayed 5 nights in Sep 2024

8/10 Good

Victor Manuel

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The event in the pool is not well organized people dont respect other people sitting at the chairs and the organizer ignore the request pf moving people to see the event. I will like to thank Francisco for being an excellent person he was always happy and willing to serve us at the pool bar and around the swimming pool
Stayed 4 nights in Sep 2024

10/10 Excellent

Litzy, San Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I spent 5 days here with my family. I enjoyed the fact that they have a lot of activities for the kids as well as for the adults. I really enjoyed the food as well. Will be back with my daughter again for the holidays.
Stayed 4 nights in Sep 2024

8/10 Good

Raul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No me gustó que no hay ventilación en el baño. El aire acondicionado hace mucho ruido. No tiene juegos de mesa para distracción ni medico para emergencias. Hay mucha humedad en la habitación. No te dan crema ni acondicionador. Me gustaría que alguna de las albercas fuera mas profunda y que te dejaran estar mas tiempo y fe noche. Me gustó que habia elotes todos los dias. Hot dogs, hamburguesas, papas, bebidas. Mucha comida. Siempre limpio el lugar, la gente del hotel muy amable. En si, salvo la habitación las instalaciones excelentes. Transportación accesible.
Stayed 5 nights in Sep 2024

10/10 Excellent

Nydia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was amazing
Stayed 7 nights in Sep 2024

8/10 Good

GUADALUPE OSWALDO

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Good stay. Restaurants are mostly good. Tabasco being the best place to eat, need reservations. Gaviotas it’s the worst place to eat. Drinks are the pools are make with cheap alcohol, safest drink will be beer Beach area is public. Too much noise with several different brands playing at the same time. Far away from town, if you want to visit town, taxis are expensive 250-300 pesos one way, you have very little options unless you rent a car. Rooms are very humid but understandable you’re by the beach. Elevators are not enough if the hotel is full, we were at the third floor, most of the time we had to walk down the stairs. Overall stay was good.
Stayed 7 nights in Sep 2024

8/10 Good

Dejon Cheri

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a lot of trouble with the elevators but other than that it was a very enjoyable experience. If you want late check out, they do charge extra and it can be substantial.
Stayed 4 nights in Sep 2024

10/10 Excellent

diego

Travelled with family
Stayed 4 nights in Sep 2024

10/10 Excellent

Ana Laura

Stayed 4 nights in Aug 2024

6/10 Okay

Ana Maria

Travelled with family
Liked: Cleanliness, staff & service
Viaje en familia
Las habitaciones que nos tocaron muy lejanas sobre todo por que iban 3 personas con discapacidad en la rodilla , no rellenaron los mini bar y las llaves de 3 de 4 habitaciones se bloquearon. Las bebidas que preparaban no son buenas dejan mucho que decir. Y la atencion de algunas personas en los restaurante no era adecuada parecia que estaban enojados.
Stayed 4 nights in Sep 2024

10/10 Excellent

Wbilialdo

Stayed 4 nights in Aug 2024

10/10 Excellent

STEPHANIE

Stayed 5 nights in Aug 2024

10/10 Excellent

ricardo

Travelled with partner
Liked: Amenities
Definitely going to visit again
Stayed 4 nights in Sep 2024

8/10 Good

Nelson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2024

10/10 Excellent

Nancy Liliana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Leonardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Sep 2024

8/10 Good

Juan

Stayed 7 nights in Aug 2024

6/10 Okay

Benita

Liked: Cleanliness
Stayed 4 nights in Aug 2024

2/10 Terrible

Nancy

Disliked: Cleanliness, staff & service, property conditions & facilities
En ese hotel no conocen el aire acondicionado, no conocen el servicio al cliente, en mi cuarto no servia el refri estuvo tirando agua toda mi estancia, no servia un foco, nunca sirvio la television, la comida regular , las bebidas regulares. En la alberca del area de ninios hay un banio, pero no dejan entrar a los ninios mojados EN LA ALBERCA. de verdad que la gente esta cuidando esas areas no tiene criterio , esta de malas, no estan para ayudar al huesped estan para hacer su turno laboral haciendo lo menos posible .
Stayed 4 nights in Sep 2024

4/10 Poor

Benjamin

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
No aire acondicionado en los elevadores y pasillos
Stayed 5 nights in Sep 2024

2/10 Terrible

Hilda

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
To start the staff at the reception are very slow and sound like they don’t want to be there. Food had the buffet was cold and very limited, and don’t get me started with the fountain drinks all flat no carbonation. No where in the hotel can you get can or bottle soda, water, or beer everything is given in plastic reusable cups. The only way to get a water bottle is by calling reception and have it delivered to your room. This hotel is far from everything so you have to get taxi’s for everything. I will never stay at any RIU hotel chain again and do not recommend it to anyone. FYI the pools close around 6 pm and they always looked dirty.
Stayed 4 nights in Sep 2024

6/10 Okay

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Me gustaron mucho las instalaciones pero si tengo que decir que tube mucho problema con las tarjetas para abrir las puertas de mi cuarto se desprogramaban a cada rato y el calor es insoportable en las áreas del hotel en los shows no se pueden disfrutar por la falta de aire acondicionado y los platos creo que también tienen mal olor no están muy limpios, expreso esto con el fin de que mejore porque me gustaría regresar…
Stayed 4 nights in Sep 2024

10/10 Excellent

Rafael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solamente necesita más ventilación cuartos. Restaurante
Stayed 4 nights in Sep 2024

10/10 Excellent

Tamoi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service was awesome
Stayed 7 nights in Sep 2024