6/10 Okay
SHELLEY B, Bethesda
Travelled with family
4 Jan 2025
Liked: Cleanliness, amenities
Disliked: Staff & service
Crystal Cove is a beautiful location with comfortable rooms and a nice beach. The property is a little dated (it will be upgraded shortly), but we had a very nice time there on the whole.
Pros
- The food was generally good and there was enough variety that we didn’t get tired of it
- The free water sports (skiing, sailing, kayaks, etc) are excellent and the water conditions conducive to taking advantage.
- The bar was well stocked.
- The room was a reasonable size and in decent condition and generally kept clean.
- The staff were mostly friendly, particularly the lobby and concierge staff and the waterfront staff.
- The gym was very nice
Cons
- Service was very slow in the restaurants, and extremely inefficient. We have stayed at many island resorts and all inclusives and the service here was notably slow. Not unpleasant or nasty. Just incredibly slow and forgetful This is not something we observed elsewhere on the island, so it seems to be a cultural thing at this particular property. Hopefully Marriot (which plans to do a physical upgrade) will also try to improve the service culture.
- The AC worked, but ours was very loud at times because of a loose part.
- We had no hot water at all for the first couple days and when they came to address it, the result was tepid water (Our party’s other room had hot water so it was apparently not a property wide issue).