The property itself was excellent. Unfortunately, the personnel checking us in was rude and smug. He even said, “Since I’m a very nice person, I won’t charge you the early check in fee. If I wasn’t, you would be charged.” Who says that?We were checking in within 30 min of check in. I’ve worked in the service industry, and that’s improper. Also, I booked two of the exact rooms. One for my husband and I and the other to a couple we were traveling with. We were given a SMALLER room than them and paid slightly more and twice charged (separate from incidentals)! I’m hoping the second charge falls off once the incidental charge falls off too. Fortunately, our friends were checked in by a more welcoming gentlemen. The property itself is centrally located, clean, and excellently maintained. It is sad that the check in process and the different rooms dropped my rating. We will not be going back.