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Banff Caribou Lodge and Spa

3.5 star property
Spa hotel near Banff Lake Louise Tourism Bureau

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Banff Caribou Lodge and Spa

Children's play area - outdoor
Point of interest
Lobby sitting area
Indoor pool
Lobby

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Hot tub
    Hot tub
  • Spa
    Spa
  • Room service
    Room service
  • Bar
    Bar
  • Gym
    Gym
  • Breakfast available
    Breakfast available

Explore the area

Map
521 Banff Ave, Box 1070, Banff, AB, T1L 1H8
  • Banff National Park Information Centre
    11 min walk
  • Banff Lake Louise Tourism Bureau
    11 min walk
  • Banff Legacy Trail
    14 min walk
  • Banff, AB (YBA)
    8 min drive

Room options

View all photos for Superior Room, 2 Queen Beds

Premium bedding, in-room safe, iron/ironing board, free WiFi

Superior Room, 2 Queen Beds

  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds, Balcony

Superior Room, 2 Queen Beds, Balcony

Superior Room, 2 Queen Beds, Balcony

  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

  • 27 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Corner Suite with Spa Bath

Corner Suite with Spa Bath

Corner Suite with Spa Bath

  • 46 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Banff

City center stay.A stay at this Uptown District hotel places you within half a mile (1 km) of Banff Lake Louise Tourism Bureau and 3 miles (5 km) of Tunnel Mountain. Banff Springs Golf Club and Banff Gondola are also within 3 miles (5 km).

What's nearby

  • Banff Lake Louise Tourism Bureau - 11 min walk - 1.0 km
  • Tunnel Mountain - 5 min drive - 2.2 km
  • Upper Hot Springs - 7 min drive - 5.4 km
  • Banff Gondola - 8 min drive - 5.5 km
  • Banff Springs Golf Club - 9 min drive - 5.3 km

Getting around

  • Banff Station - 17 min walk
  • Calgary International Airport (YYC) - 92 min drive

Restaurants

  • ‪A&W Restaurant - ‬6 min walk
  • ‪Good Earth Coffeehouse - Banff - ‬14 min walk
  • ‪Park Distillery - ‬14 min walk
  • ‪Cedar House Investments Ltd - ‬13 min walk
  • ‪Rose & Crown Restaurant & Pub - ‬15 min walk

About this property

Banff Caribou Lodge and Spa

Spa hotel near Banff Lake Louise Tourism Bureau
Banff Caribou Lodge and Spa offers its guests a full-service spa, a spa tub, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A business center and 2 meeting rooms are available. Event space at this hotel measures 765 square feet (71 square meters) and includes conference space. A fitness center, spa services, and a vending machine are also featured at Banff Caribou Lodge and Spa. Free self parking is available.

This Banff hotel is smoke free.

  • 190 guestrooms or units
  • 4 levels
  • 765 sq ft of conference space
  • 71 sq m of conference space
  • Built in 1993
  • Ski lift tickets
  • Ski equipment storage
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Fireplace in lobby
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Banff Caribou Lodge and Spa offers 190 accommodations with safes and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions come with cable channels.

Bathrooms include complimentary toiletries and hair dryers. This Banff hotel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and fans. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Red Earth Spa has 6 treatment rooms including rooms for couples. Services include facials, body treatments, and manicures and pedicures. The spa is equipped with a spa tub. The spa is open daily.

Languages

English, French, German, Japanese

Property amenities

Family friendly

  • Laundry facilities
  • Playground
  • Refrigerator

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Onsite parking options include a garage
  • Ski shuttle nearby

Food and drink

  • Full breakfast available for a fee daily 7 AM–11 AM: CAD 15.00-30.00 for adults and CAD 10.00-20.00 for children
  • 1 restaurant
  • 1 bar
  • Room service available
  • Coffee/tea in common area(s)

Things to do

  • Fitness center
  • Full-service spa
  • Playground
  • Sauna
  • Spa tub
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • Cable channels
  • Flat-screen TV

Bedroom

  • Bed sheets
  • Fan
  • Heating
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Eco-friendly toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Bulk dispenser for toiletries
  • Free local calls
  • Iron/ironing board
  • LED light bulbs
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: CAD 25 per pet, per night
  • Only dogs are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately CAD 15.00 to 30.00 for adults, and CAD 10.00 to 20.00 for children
  • Pet fee: CAD 25 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

We should mention

  • Children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Banff Caribou
Banff Caribou Lodge
Caribou Banff
Caribou Banff Lodge
Caribou Lodge
Caribou Lodge Banff
Banff Caribou Hotel Banff
Banff Caribou Lodge And Spa

Banff Caribou Lodge and Spa Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1248 out of 2379 reviews" "
Rating 8 - Good. 632 out of 2379 reviews" "
Rating 6 - Okay. 323 out of 2379 reviews" "
Rating 4 - Poor. 106 out of 2379 reviews" "
Rating 2 - Terrible. 70 out of 2379 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Debora

Stayed 1 night in Sep 2024

6/10 Okay

Debora

Travelled with group
We were given a room on first floor which is like half a staircase down. No AC. Just a little fan. Then there was no warm water the whole morning. Staff did not act like they were too sorry.
Stayed 1 night in Sep 2024

8/10 Good

ALBERT, HAZELWOOD

Stayed 1 night in Aug 2024

6/10 Okay

Dwight

Travelled with partner
Liked: Cleanliness
comfortable lobby. Parking was bad for taller SUV, got a lucky spot outside. Food was bland. No help for bags as staff catered to the tour busses.
Stayed 2 nights in Aug 2024

6/10 Okay

Tim

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Service was awesome, but the location was the biggest part of the price. The room could use updating and there weren't many complimentary services, I.E. breakfast or laundry even though the promotions stated it as such.
Stayed 1 night in Aug 2024

2/10 Terrible

Kevin

Disliked: Cleanliness, staff & service, property conditions & facilities
Over priced hotel , outdated decor. Kind of clean.very basic. we checked out and My wife forgot her bathing suit in the room, then We called the next day, and they said they couldn’t find it housekeeping threw it out. but we know she left it in the bathroom hanging behind the door. That is poor service.
Stayed 2 nights in Aug 2024

10/10 Excellent

rolando

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 night at the hotel. No complaints. Just a walking distance to everything. I highly recommend this hotel.5/5
Stayed 2 nights in Aug 2024

6/10 Okay

Maximiliano

Liked: Cleanliness, staff & service
Disappointed stay for romantic weekend
Hotel is outdated. Specifically booked room for the jetted tub, jets didn’t work. No a/c in room, WiFi barely worked, pool was out of service for part of stay, poor lighting throughout, bathroom setup just not functional. Staff was the most positive part of the stay. Wouldn’t consider staying here again for the cost spent.
Stayed 3 nights in Aug 2024

10/10 Excellent

Dorothy B, PEARLAND

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay in Banff
Stayed 4 nights in Aug 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Disappointed
Booked a room with a spa tub jacuzzi - it did not work. For the amount of money paid for this room, it is disappointing to say the least. Front desk offered free breakfast buffet or a 10% refund. Disappointing as this was the whole reason we booked this room. The hotels gym and pool were down also with no prior notice to guests ahead of time. The room had a strong odour and there was no a/c.
Stayed 1 night in Aug 2024

6/10 Okay

Harkeet

Travelled with family
Liked: Cleanliness
There were very few amenities on site. Basis such as shower caps and make up removal wipes were not offered. Staff was difficult to understand.
Stayed 3 nights in Aug 2024

6/10 Okay

Jamie

Travelled with family
Liked: Cleanliness, staff & service, amenities
Hotel was very nice but the pool was closed due to a leak. And we stayed just 1 night and was looking forward to a swim. Also the toilet was way too close to the counter top. Making it difficult to wipe!!
Stayed 1 night in Aug 2024

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Accomodating staff.,
Stayed 1 night in Aug 2024

2/10 Terrible

Symon

Disliked: Amenities
Expensive, no ac, terrible beds, gym and pool was out of commission. Paid for those amenities..
Stayed 1 night in Aug 2024

6/10 Okay

Ashley, Charlton

Travelled with partner
Liked: Cleanliness, staff & service
Hotel was very nice. Hot tub and sauna was out of service duration of stay.
Stayed 2 nights in Aug 2024

10/10 Excellent

Louis

Stayed 1 night in Aug 2024

4/10 Poor

Leonardo

Disliked: Cleanliness, staff & service
Stayed 7 nights in Aug 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Hotel. Centrally located. Staff friendly and helpful.
Stayed 3 nights in Aug 2024

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Away from the crowds in Banff
We had to book last minute, and they had availability. A little further from all the shopping, like 20 mins walking than we thought.
Stayed 1 night in Aug 2024

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

6/10 Okay

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
No AC and room was smaller than expected. Staff didn’t come to clean room on 2nd day until late in the afternoon. Furniture was worn and really needs updating.
Stayed 3 nights in Aug 2024

10/10 Excellent

Matthew

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Aug 2024

10/10 Excellent

Maria Candice Grace

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 5 nights in Jul 2024

8/10 Good

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service in the hotel and Keg restaurant. Could do with new beds as the beds in my room were quite hard and uncomfortable. Otherwise amazing stay. This is my second time at this property and I will come back.
Stayed 2 nights in Aug 2024

6/10 Okay

Nesakumar

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Hotel Staff not helpful upon arrival
The initial reception experience upon arrival was not pleasant nor polite. With my wife waiting on the street near the hotel’s main door, I went in and asked for a luggage cart. The first employee was rude and said, “go ask reception, I don’t know what luggage you have!”. When I asked one of the reception staff, he also rudely stated, “go and get it from the parking lot in the basement!” and walked away. With difficulty, I took the elevator and after searching found a dirty cart and brought it up. While checking in, we noticed that there were a couple of luggage carts in side of the door not clearly visible. When I told the reception staff this experience, the response was “He did not know and was incorrect” and the difficulty we experienced was brushed off. Nesa Joseph
Stayed 1 night in Aug 2024