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Grand Burstin Hotel Folkestone

3.0 star property
Enjoy 2 restaurants at this 3-star Folkestone hotel

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Grand Burstin Hotel Folkestone

Reception
Indoor pool
Standard Double Room
Theatre show
Coffee shop

Reviews

6.6 out of 10

Popular amenities

  • Parking available
  • Gym
  • Bar
  • 24/7 front desk

Explore the area

Map
The Harbour, Folkestone, England, CT20 1TX
  • Folkestone Harbour
    1 min walk
  • Chummy's
    2 min walk
  • Folkestone Harbour Station
    7 min walk
  • Manston (MSE-Kent Intl.)
    48 min drive

Room options

View all photos for Premier Twin Room With Sea View

Premier Twin Room With Sea View

Premier Twin Room With Sea View

  • 2 sq m
  • Sea view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premier Double Room with Sea View

Premier Double Room with Sea View

Premier Double Room with Sea View

  • 2 sq m
  • Sea view
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Single Room

Standard Single Room

Standard Single Room

  • 2 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

  • 2 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

  • 2 sq m
  • Sleeps 2
  • 2 Twin Beds

Similar properties

Restaurant

The Carlton Hotel

Parking included
Free WiFi
Restaurant
Breakfast available
2.9 out of 5, (1002)
The price is CA $56
per night
CA $67 total
includes taxes & fees
6 Jan - 7 Jan
The Carlton Hotel

About the area

Folkestone

Close to the beach.Your stay at this hotel will put you steps from Folkestone Harbour and a 5-minute walk from Quarterhouse. Church of St Mary and St Eanswythe and Folkestone Beach are also within half a mile (1 km).

What's nearby

  • Folkestone Harbour - 1 min walk
  • Folkestone Beach - 6 min walk
  • Leas Cliff Hall - 12 min walk
  • Sandgate Beach - 17 min walk
  • Dover Western Docks Cruise Terminal - 11 min drive

Getting around

  • Folkestone Harbour Station - 7 min walk
  • Gatwick Airport (LGW) - 90 min drive

Restaurants

  • ‪Steep Street Coffee House - ‬4 min walk
  • ‪Harbour Fish Bar - ‬2 min walk
  • ‪Marleys - ‬4 min walk
  • ‪The British Lion - ‬6 min walk
  • ‪Folklore - ‬3 min walk

About this property

Grand Burstin Hotel Folkestone

Enjoy 2 restaurants at this 3-star Folkestone hotel
Grand Burstin Hotel Folkestone offers its guests an indoor pool, a sauna, and a fitness center. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A nightclub, a vending machine, and an arcade/game room are also featured at Grand Burstin Hotel Folkestone. For a fee, parking is available.

This 3-star Folkestone hotel is smoke free.

  • 550 guestrooms or units
  • 2 dining venues
  • Nightclub
  • Deli
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Gift shop
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • 1 conference room
Grand Burstin Hotel Folkestone offers 550 accommodations with coffee/tea makers and complimentary toiletries. Televisions come with satellite channels.

Bathrooms include shower/tub combinations. This Folkestone hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Housekeeping is offered daily and irons/ironing boards can be requested.

Languages

English

Property amenities

Family friendly

  • Arcade/game room
  • Indoor pool
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (GBP 5 per day)

Food and drink

  • Full breakfast available for a fee 7:00 AM–9:00 AM on weekdays and 7:00 AM–9:00 AM on weekends: GBP 12-15.00 for adults and GBP 6-10.00 for children
  • 2 restaurants and 1 coffee shop/cafe
  • 1 bar

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Fitness center
  • Indoor pool
  • Nightclub
  • Sauna
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Elevator
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • Satellite channels
  • TV

Bedroom

  • Bed sheets
  • Heating

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower/tub combination
  • Towels

Food and drink

  • Coffee/tea maker

More

  • Desk
  • Iron/ironing board (on request)

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: GBP 10.00 per pet, per stay (maximum GBP 25.00 per stay)
  • Only dogs and cats are allowed
  • Maximum 1 pets
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately GBP 12 to 15.00 for adults, and GBP 6 to 10.00 for children
  • Self parking fee: GBP 5 per day
  • Pet fee: GBP 10.00 per pet, per stay (maximum GBP 25.00 per stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Facilities fee: GBP 4.00 per person, per day and includes use of: sauna; swimming pool; fitness facilities

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. 

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Burstin
Burstin Hotel
Folkestone Grand Burstin
Folkestone Grand Burstin Hotel
Folkestone Grand Hotel
Grand Burstin Folkestone
Grand Burstin Hotel Folkestone
Hotel Burstin
Burstin Folkestone Hotel
Burstin Hotel Folkestone
Grand Burstin Hotel Folkestone, Kent, UK
Hotel Grand Burstin
Grand Burstin Hotel
Grand Burstin
Burstin Folkestone Folkestone
Grand Burstin Hotel Folkestone Hotel
Grand Burstin Hotel Folkestone Folkestone
Grand Burstin Hotel Folkestone Hotel Folkestone

Grand Burstin Hotel Folkestone Reviews

Reviews

6.6
Rating 10 - Excellent. 301 out of 1201 reviews" "
Rating 8 - Good. 301 out of 1201 reviews" "
Rating 6 - Okay. 237 out of 1201 reviews" "
Rating 4 - Poor. 150 out of 1201 reviews" "
Rating 2 - Terrible. 212 out of 1201 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

6.6/10

Amenities

5.8/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

6/10 Okay

Freiby

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Low quality venue and rooms, but the aarea around the hotel were awesome. Not many options to stay around the area, but recommend visiting just for Folkstone Harbour experience.
Stayed 2 nights in Sep 2024

6/10 Okay

JAROSLAW

I like that place
Stayed 1 night in Aug 2024

6/10 Okay

Simon

Liked: Staff & service
Was one of the cheaper places in Folkestone. Great convenient location near the harbour and a short uphill walk to the Town. Suitable for the purpose of getting your head down for a few hours, bathroom and room clean. Breakfast wasnt anything to shout about, but stopped a gap. Place just feels a bit dated, even saw the Congo go through the bar one night... Sort of reminds me of a caravan park.. No complaints about the place.. just wasn't that appealing for me.
Stayed 1 night in Aug 2024

6/10 Okay

David

Travelled with group
Disliked: Staff & service
Good enough.
Probably gets a bad rap but I found it fine given the price and for how long I was there. Room seemed clean, view was awesome. Reception was efficient. Massive hotel probably seen it’s best days but I’d go back.
Stayed 1 night in Sep 2024

4/10 Poor

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lift is next to my room and you could hear it going up and down.
Stayed 1 night in Sep 2024

6/10 Okay

Nick

Disliked: Property conditions & facilities
It is what it is for the price. Beds where rock hard.
Stayed 1 night in Sep 2024

4/10 Poor

Douglas

Business traveller
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lack of control of noise outside hotel lobby.
Very happy with our stay but the noise from other guests at the hotel shouting outside the lobby doors that went on until 3am kept us awake so that by morning we were exhausted from lack of sleep. Surely something can be done to stop this. It spoilt our stay.
Stayed 1 night in Sep 2024

6/10 Okay

Allan

Travelled with partner
Liked: Cleanliness, staff & service
Booked a double, got a twin.
Stayed 1 night in Sep 2024

6/10 Okay

Stuart

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Dated hotel. They do seem to be doing it up tho l, you can hear your neighbours TV and whatever they are doing
Stayed 1 night in Sep 2024

6/10 Okay

Helen

Travelled with group
The room was ok. However the drunk person kicking and banging on a door to another room and screaming was not desirable. It took the staff a very long time to deal with the problem. Ruined a lot of peoples sleep
Stayed 1 night in Aug 2024

10/10 Excellent

Malcolm

Liked: Cleanliness, staff & service, property conditions & facilities
Its really improved since a few years back
Stayed 1 night in Aug 2024

10/10 Excellent

Alan

Stayed 1 night in Aug 2024

4/10 Poor

Nicola

Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is dated and needs lots of improvement We’ve been a few times and decided to upgrade to premier double room hoping there was nicer modern rooms but the room was worst then some we’ve had The balcony was held up by scaffolding all rusty and not looking safe and concrete base full of bird poo. The furniture and decoration is poor standard and dated. The room looks like it needs a proper clean and painting Been to lot better accommodation and not paid these prices To top it off the car park was rammed and no where to park even though they charge u £5 a day when u check in Will not be returning to this hotel again even though in a good central location
Stayed 2 nights in Aug 2024

6/10 Okay

Wendy

Business traveller
Needs an update very unclear in places and the place looks more like a prison with locked doors into each wing it could be renamed? Very poor for the 20 th century
Stayed 4 nights in Aug 2024

10/10 Excellent

Gina

Liked: Amenities
Use the Burstin regularly for seaside stop. Fabulous weather and top location, the harbour looks even prettier when lit up at night.
Stayed 1 night in Aug 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2024

8/10 Good

Cynthia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was adequate for a short stay.
Stayed 2 nights in Aug 2024

2/10 Terrible

Monika

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The best is the location, however that's it! The staff are rude and blaming visitors for keeping access cards near phones, while it isn't true! Every day we had to go to reception to get cards changed as it didn't work. Funnily this happened after checkout times each day,though we had 10 days stay. Also the room had only one plug and when asked for extensions they asked me to buy it. I had to charge from coffee shops as we did not have more than one plug in the room. They are far from knowing what customer service means as no apology whatsoever. No name badge either so hard to even complain. Hotel full of dogs who constantly barking so you can forget the good night sleep. Water not going down from bath, window is so steamed up that can't even see outside. I would never book a hotel in Grand Burstin, needs serious improvement!
Stayed 4 nights in Aug 2024

2/10 Terrible

Monika

Disliked: Cleanliness, staff & service, property conditions & facilities
The best is the location, however that's it! The staff are rude and blaming visitors for keeping access cards near phones, while it isn't true! Every day we had to go to reception to get cards changed as it didn't work. Funnily this happened after checkout times each day,though we had 10 days stay. Also the room had only one plug and when asked for extensions they asked me to buy it. I had to charge from coffee shops as we did not have more than one plug in the room. They are far from knowing what customer service means as no apology whatsoever. No name badge either so hard to even complain. Hotel full of dogs who constantly barking so you can forget the good night sleep. Water not going down from bath, window is so steamed up that can't even see outside. I would never book a hotel in Grand Burstin, needs serious improvement!
Stayed 3 nights in Aug 2024

4/10 Poor

Susan

Disliked: Property conditions & facilities
The hotel was budget but I found it very tired and worn. There was a constant group of foreign men hanging around outside all the time and as a woman alone I felt uncomfortable walking through them all when I returned to the hotel in the evening. I was told it is used for asylum seekers which didn’t surprise me. Not somewhere I will book again
Stayed 1 night in May 2024

2/10 Terrible

Monika

Stayed 1 night in Aug 2024

4/10 Poor

Claire

Disliked: Cleanliness, property conditions & facilities, room comfort
Tired and grubby hotel
A very tired and grubby hotel. Needs completely refurbishing
Stayed 1 night in Aug 2024

8/10 Good

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a brilliant stay at the hotel and look forward to visiting again. Staff were lovely and helpful. Thank you
Stayed 2 nights in Aug 2024