2/10 Terrible
Verified traveller
Travelled with family
21 Aug 2024
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT STAY HERE. Find another option.
***Do not stay at this hotel!***
This is one of the worst hotels I've ever stayed at. Even compared to low-cost budget hotels, the standards and service at this hotel are below standard. I highly recommend seeking an alternative.
Summary of concerns: - changed room reservation to a downgraded smaller room without notice to the customer and no compensation or refund, and free meals which was not compensation for impacting an entire day of travel with small children.
- no common area for guests to gather and eat takeout with friends and other guests, the main area seating is reserved only for accessing their menu, and there is no inclusive gathering space. - no access to an air-conditioned dining room for guests because it was closed on several occasions for private events, leaving paying guests, including those with small children, to sit outside regardless of the temperature.
- staff was extremely slow and did not prioritize correcting errors, they had to be constantly reminded of issues, and to not proactively seek to resolve guest concerns.
- played North American English music (mostly piano jazz or pop songs) in the restaurant, no culturally appropriate or local music, very disappointing approach to erase local community and culture.
- misleading advertising of select renovated rooms, not all rooms are renovated, and even renovated rooms are not what advertised with partial work done. - no consideration for guests, renovation of rooms adjacent to rooms with guests, co
Verified traveller
Stayed 5 nights in Jun 2024