4/10 Poor
Crystal
Travelled with partner
13 Oct 2024
Disliked: Staff & service
I reserved and prepaid for a room with a king bed. The hotel had good reviews.
But When we checked in, our room door was literally in the foyer of the hotel. We could hear the foyer TV and receptionists laughing and talking. We ask to be moved to a different room, and the receptionists were not helpful. They Repeatedly said they couldn’t help us if they wanted since we booked through a third party. So they couldn’t move or adjust our room. We just wanted to be moved to a room with a door that didn’t open into the foyer.
Very disappointing.
We could hear every person walking through the foyer, the elevator, bags rolling, people talking. It was a long night for an expensive room.
Crystal
Stayed 1 night in Oct 2024