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"We arrived at the hotel at 12:00 PM, feeling tired, but the friendly receptionist arranged for us to check in early. During our 3-day stay, all the employees treated us well and respectfully."

"Staying there was amazing. Staffs very helpful and polite. I got to say we appreciate staff Ms. Rahil so much for helping us check-in for one of our friends who was not feeling well after landing to Juanda airport. Thank you so much Ms. Rahil. "

"We only spent one night and could not explore the area but it looked lively and fun"

"I stayed in the older condominium suites which was ok. It was nice 👌 "

" I am writing to commend the exceptional service I received during my recent stay at your hotel. Randy from the front office assisted me in purchasing my train ticket to Bandung when my app was not working. His calm demeanor and friendly attitude were greatly appreciated, and I want to give kudos to the concierge team for their outstanding service. Additionally, the restaurant staff provided an amazing breakfast experience, remembering my usual order and preparing my latte without me having to ask. The level of personalized service was truly impressive. Overall, my stay at your hotel was wonderful. The staff's professionalism and attentiveness, along with the excellent facilities, made for a memorable experience. I will definitely choose your hotel again when I return to Surabaya, as I usually stay around Tunjungan Plaza. Thank you for maintaining such high standards. Kudos to the entire management and team. "

"The hotel is pleasant, offering a good breakfast buffet and maintaining a clean environment."