We paid extra for the honeymoon suite but there is no sound insulation between the rooms so we could hear the couple next door, every word of their conversation, them going to the toilet, (yes the actual sounds)the toilet seat going down, every time they changed the channel on the tv and we couldn't actually complain because they weren't being loud or shouting but our whole stay felt like we were sharing a room with another couple. They went to bed at 2am. The carpet at the foot of the bed was so dirty I didn't want to take my shoes off, the water out the basin (right hand side) is a brownish and the water pressure is so bad that the water doesn't even make it into the basin. Both taps are loose. I sachet of Nescafe at the coffee station? our friend in the other room didn't even get 1. We got the wifi password but none of our devices could find a signal, so while were being kept awake we couldn't even work on our emails. We had to leave before the restaurant opened, and there is no option of a packed breakfast to go? I would expect all of these things if I was staying at a backpackers or camping in a tent but we were expecting to stay at a 4 star lodge. My wife and I have been working in Hospitality for 20 years now. We have dealt with difficult clients, we understand challenges in the industry and as a result we never complain at hotels or restaurants but our stay at Kassaboera was beyond disappointing