4/10 Poor
Kevin
Travelled with family
4 Oct 2024
Disliked: Property conditions & facilities
To start out, all the workers were on strike. While checking in at main lobby there was a musician nearby that had the speaker so loud you could barely hear what was being said. We waited 2hrs for our room to be ready after check-in. We waited another half hour to just get on an elevator. There was no maid service, no valet, etc. The workers that were on strike thought it would be useful to shout with bullhorns 15hrs a day to get their message out. The pools were open but obviously dirty, the pool bars and restaurants were all closed. If you were looking for a nice, enjoyable, peaceful vacation this was far from it. Basically you had to leave early in the morning(before 7am) and stay out late (after 10pm) if you didn't want to hear chanting on bullhorns. I was very disappointed and most likely will never go back to Hilton Hawaiian Village.
Kevin
Stayed 5 nights in Sep 2024