8/10 Good
Yan
Travelled with family
11 Oct 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall ok, but 2 things: wifi and cleaner.
The wifi was very bad. This definitely need improvements. YouTube can stop for a good 5 minutes to load in between clips.
Then cleaners, some room cleaners are super considerate, but I met one who came to exchange a duvet for us because our young child was sick and she puked on it. She brought a smaller size duvet for a King size bed, which was fine, but she was like, "I cannot go back to get you the right size duvet because I need to get off work." I mean I respect everyone needs to have a life but she didn't have to make it like it's my problem! I cannot use a double size duvet on a king size bed for me, my husband and my daughter!
And on the second last day of my stay, whoever the cleaner was, he/she didn't even finish the job before leaving. The facial tissue box was left opened sideways for some reason and wasn't in the tissue box case.
What I like was, the front door personnel were great. They literally ran to help us with baby stroller and shopping bags when they saw us getting off the taxi cap.
Yan
Stayed 14 nights in Sep 2024