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Tru by Hilton Grand Rapids Airport

2.5 star property
Hotel perfectly located for exploring Kentwood

Choose dates to view prices

your current months are October, 2024 and November, 2024.
October 2024
November 2024

Photo gallery for Tru by Hilton Grand Rapids Airport

Reception
Terrace/patio
Room, 2 Queen Beds
Lobby
Indoor pool

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Pool
    Pool
  • Gym
    Gym
  • Pet-friendly
    Pet-friendly
  • Housekeeping
    Housekeeping
  • 24/7 front desk
    24/7 front desk
  • Breakfast included
    Breakfast included

Explore the area

Map
4570 28th Street SE, Grand Rapids, MI, 49512
  • Patterson Ice Center
    13 min walk
  • Orbit Room
    2 min drive
  • Centerpointe Mall
    3 min drive
  • Grand Rapids, MI (GRR-Gerald R. Ford Intl.)
    7 min drive

Room options

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds

Room, 2 Queen Beds

  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Hearing, Roll-in Shower)

Room, 2 Queen Beds, Accessible (Hearing, Roll-in Shower)

Room, 2 Queen Beds, Accessible (Hearing, Roll-in Shower)

  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Room, 1 King Bed

Room, 1 King Bed

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Hearing, Roll-in Shower)

Room, 1 King Bed, Accessible (Hearing, Roll-in Shower)

Room, 1 King Bed, Accessible (Hearing, Roll-in Shower)

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior
Sonesta Hotel Grand Rapids Airport
Pool
Hot tub
Free airport shuttle
Pet-friendly
4.0 out of 5, Very good, (736)
The price is CA $125
per night
CA $144 total
includes taxes & fees
13 Oct - 14 Oct
Sonesta Hotel Grand Rapids Airport

About the area

Grand Rapids

Kentwood stay.Your stay at this Kentwood hotel places you within 2 miles (3 km) of Patterson Ice Center and Orbit Room. Centerpointe Mall and MSA Fieldhouse are also within 2 miles (3 km).

What's nearby

  • Patterson Ice Center - 13 min walk
  • Calvin College - 3 min drive
  • MSA Fieldhouse - 4 min drive
  • Woodland Mall - 4 min drive
  • Frederik Meijer Gardens and Sculpture Park - 9 min drive

Getting around

  • Grand Rapids Station - 14 min drive
  • Gerald R. Ford International Airport (GRR) - 7 min drive

Restaurants

  • ‪Starbucks - ‬3 min drive
  • ‪Chick-fil-A - ‬3 min drive
  • ‪McDonald's - ‬15 min walk
  • ‪Starbucks - ‬20 min walk
  • ‪Panera Bread - ‬3 min drive

About this property

Tru by Hilton Grand Rapids Airport

Hotel perfectly located for exploring Kentwood
Tru by Hilton Grand Rapids Airport offers its guests an indoor pool and a fitness center. There's a snack bar/deli on site. Free breakfast is available daily. WiFi is free in public spaces.

You'll find a business center on site. Tru by Hilton Grand Rapids Airport also features coffee/tea in a common area, complimentary newspapers in the lobby, and a front-desk safe. Free self parking is available.

Smoking is allowed in designated areas at this Grand Rapids hotel.

  • 98 guestrooms or units
  • 4 levels
  • To-go breakfast (free)
  • Deli
  • Supervised childcare (surcharge)
  • Business facilities
  • Coffee in lobby
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Pool or billiards table
  • Newspapers in lobby (free)
  • Elevator
  • Smoking in designated areas
Tru by Hilton Grand Rapids Airport offers 98 accommodations with coffee/tea makers and designer toiletries. Flat-screen televisions are featured in guestrooms.

Bathrooms include showers. Guests can surf the web using the complimentary wired and wireless Internet access. Housekeeping is provided daily.

Languages

English

Property amenities

Family friendly

  • Cribs/infant beds (surcharge)
  • Indoor pool
  • Playground
  • Refrigerator
  • Snack bar/deli
  • Supervised childcare (surcharge)

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free on-the-go breakfast available daily 6:00 AM–9:00 AM
  • Coffee/tea in common area(s)

Things to do

  • Billiards/pool table
  • Fitness center
  • Indoor pool
  • Playground

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • In-room accessibility
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 55-inch flat-screen TV
  • Premium channels

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Cribs/infant beds (surcharge)
  • Heating (climate-controlled)

Bathroom

  • Designer toiletries
  • Private bathroom
  • Shower
  • Towels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Free local calls

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Cribs (infant beds) are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Union Pay, debit cards, and cash.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Tru Hilton Grand Rapids Airport Hotel
Tru Hilton Hotel
Tru Hilton Grand Rapids Airport
Tru Hilton
Tru By Hilton Rapids Rapids
Tru by Hilton Grand Rapids Airport Hotel
Tru by Hilton Grand Rapids Airport Grand Rapids
Tru by Hilton Grand Rapids Airport Hotel Grand Rapids

Tru by Hilton Grand Rapids Airport Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 330 out of 596 reviews" "
Rating 8 - Good. 148 out of 596 reviews" "
Rating 6 - Okay. 58 out of 596 reviews" "
Rating 4 - Poor. 31 out of 596 reviews" "
Rating 2 - Terrible. 29 out of 596 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Tyler

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean area and friendly staff
Stayed 1 night in Jun 2024

10/10 Excellent

Bryan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

6/10 Okay

Michael

Stayed 2 nights in Jun 2024

8/10 Good

Thomas

Stayed 1 night in Jun 2024

8/10 Good

Kevin, TOMAHAWK

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay.very good room.
Stayed 1 night in Jun 2024

6/10 Okay

Bree

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Jun 2024

10/10 Excellent

Cheryl

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice how they had games and pool table for customers.
Stayed 1 night in Jun 2024

10/10 Excellent

Mariza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

8/10 Good

David

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

8/10 Good

Gino

Stayed 1 night in May 2024

8/10 Good

Jeremy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2024

6/10 Okay

Diana

Liked: Property conditions & facilities
Disliked: Cleanliness
Housekeeping needs to be properly trained. Uncomfortable check in, several guest (s) in the lobby playing pool, talked ng about a fire in the hotel.
Stayed 1 night in May 2024

6/10 Okay

Angela

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Check shampoo and conditioner levels. Conditioner ran out in my room. I cannot do much in the middle of a shower. Maybe extend breakfast hours.
Stayed 1 night in May 2024

4/10 Poor

Amanda, Virginia Beach

Disliked: Staff & service
Stayed 1 night in May 2024

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome sauce stay!!
Outstanding. Airport shuttle, plus snack area for purchase around front desk, ice buckets next to ice machine ++++, and quick elevators. Loved every minute of it!
Stayed 2 nights in May 2024

4/10 Poor

Lawrence E

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Never took out trash unless we complained. Had to ask daily for towels. Only had 3 towels on arrival for 4 people.Did not take out wet towels unless we asked them to.Bed sheets were never changed in the week we were there. It seemed like they were understaffed. Very poor for a Hilton.
Stayed 7 nights in May 2024

4/10 Poor

Mike

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Service is terrible. Lies and empty promises. Sad
I’m not a review writer. If I have a good experience I tell my friends and I return again and again. If I have a bad experience, I usually don’t go back. Simple My experience at Tru by Hilton in Grand Rapids motivated me to tell anyone who would listen. “Do not go there no matter how inexpensive it is…or how good the pictures are. We had 3 rooms for 7 days. They had the normal “due to Covid we will only service your room every other day, if you need anything please see the front desk” We all requested clean towels, trash pickup and beds made after 3 days without ever seeing anyone from housekeeping They apologized and promised our rooms would be clean and ready when we returned that evening. Remember this is 3 different rooms on 3 different floors. They didn’t even come empty the overflowing trash cans! My room did not get any service for the first 6 nights. The other guests had similar situations. Management continued to apologize and make promises that were not delivered. This hotel does not offer a microwave Or coffee in any of the rooms. They claim that there is hot coffee and a microwave available 24 hours day in the lobby. Wait…..what? So it’s off to Walmart to purchase a coffee maker. I hope I have given enough information here to keep my fellow travelers from experiencing the worst hotel stay of their lives. For 57 years I have held the Hilton in high regard and today I promised my wife we would NEVER stay in a Hilton property again.
Stayed 7 nights in May 2024

4/10 Poor

Stephanie

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Hallways were very dirty. Did not look like they had been vacuumed in weeks. Rooms were dated and lots of scratches and scuffs in furniture. Pillows were comfy, but I would not stay here again.
Stayed 1 night in May 2024

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in May 2024

6/10 Okay

Paul

Liked: Staff & service
Stayed 1 night in May 2024

8/10 Good

Vanshaj

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2024

8/10 Good

Martha A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel was environmentally friendly. Comfortable and clean. More towels could have been provided
Stayed 1 night in May 2024

10/10 Excellent

margaret

Stayed 2 nights in May 2024

6/10 Okay

Kathryn

Travelled with family
Liked: Staff & service
Stayed 2 nights in May 2024

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024