A hotel front desk personnel, Aubrey, improved what could’ve been a horrible stay. We went into our room to discover signs of someone trying the bed (looking at the pillow and stains on the bedding). We explained the situation, and Aubrey offered a genuine apology and assigned another upgraded room. She took care of us efficiently and with composure while four other people were behind me. FYI, the long line was due to her working alone. At some other point, I saw her going into the room, changing out the sheets, and coming back to the front desk in the most professional manner. The place is not run well—it seems short-staffed at night. I hope Aubrey will be rewarded as she deserves for doing an excellent job of covering the shortcomings that occurred at this hotel. I encountered a couple who had visited a year prior, and they mentioned that the place seemed disorganized on their last visit. FYI, the breakfast is close to continental breakfast, with the only hot item being waffles—others were cereal, packaged pastries, and yogurt.