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Novotel London Canary Wharf Hotel

4.0 star property
4-star eco-certified hotel near O2 Arena

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Photo gallery for Novotel London Canary Wharf Hotel

Front of property
Cocktail bar
Exterior
Sports facility
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Breakfast available
  • Room service
  • Bar
  • Pool
  • Housekeeping
  • 24/7 front desk

Explore the area

Map
40 Marsh Wall, London, England, E14 9TP
  • One Canada Square
    ‪8 min walk‬
  • Museum of London Docklands
    ‪10 min walk‬
  • Cutty Sark
    ‪12 min drive‬
  • London (LCY-London City)
    ‪19 min drive‬

Room options

View all photos for Superior Double Room, 1 Double Bed

In-room safe, laptop workspace, iron/ironing board, free WiFi

Superior Double Room, 1 Double Bed

  • 21 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 2 Single Beds, Accessible

In-room safe, laptop workspace, iron/ironing board, free WiFi

Superior Room, 2 Single Beds, Accessible

  • 25 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Twin Room, 2 Single Beds

In-room safe, laptop workspace, iron/ironing board, free WiFi

Superior Twin Room, 2 Single Beds

  • 21 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Studio, 1 King Bed

Studio, 1 King Bed

Studio, 1 King Bed

  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 Double Bed (Premium)

In-room safe, laptop workspace, iron/ironing board, free WiFi

Executive Room, 1 Double Bed (Premium)

  • 21 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Twin Room

In-room safe, laptop workspace, iron/ironing board, free WiFi

Deluxe Twin Room

  • 21 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Executive Suite, 1 King Bed

Executive Suite, 1 King Bed

Executive Suite, 1 King Bed

  • 40 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room, 1 Double Bed, City View

In-room safe, laptop workspace, iron/ironing board, free WiFi

Superior Double Room, 1 Double Bed, City View

  • 21 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Twin Room, 2 Single Beds, City View

In-room safe, laptop workspace, iron/ironing board, free WiFi

Superior Twin Room, 2 Single Beds, City View

  • 21 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

Similar properties

Exterior

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  • Free WiFi
  • Restaurant
  • Air conditioning
4.5 out of 5, Wonderful, (1005)
The price is CA $431
per night
CA $517 total
includes taxes & fees
8 Mar - 9 Mar
Radisson Blu Hotel, London Canary Wharf East

About the area

London

Canary Wharf stay.Your stay at this Canary Wharf hotel places you within 3 miles (5 km) of O2 Arena and ExCeL Exhibition Centre. Tower of London and Tower Bridge are also within 3 miles (5 km).

What's nearby

  • Tower Bridge - 7 min drive
  • ExCeL Exhibition Centre - 8 min drive
  • Tower of London - 8 min drive
  • London Bridge - 10 min drive
  • O2 Arena - 11 min drive

Getting around

  • Limehouse Station - 4 min drive
  • Heron Quays DLR Station - 6 min walk
  • London City Airport (LCY) - 19 min drive

Restaurants

  • ‪Bagel Factory - ‬7 min walk
  • ‪Pret a Manger - ‬5 min walk
  • ‪Obicà - ‬5 min walk
  • ‪Five Guys Canary Wharf - ‬7 min walk
  • Bokan 38/39

About this property

Novotel London Canary Wharf Hotel

4-star eco-certified hotel near O2 Arena
Novotel London Canary Wharf Hotel offers its guests an indoor pool, a sauna, and a fitness center. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business center and meeting rooms. A rooftop terrace, multilingual staff, and a garden are also featured at the eco-certified Novotel London Canary Wharf Hotel.

This 4-star London hotel is smoke free.

  • 313 guestrooms or units
  • 39 levels
  • Meeting rooms
  • Built in 2016
  • Deli
  • Terrace on the roof
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Garden
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • Dining venue
Novotel London Canary Wharf Hotel offers 313 air-conditioned accommodations with safes and coffee/tea makers. 55-inch flat-screen televisions come with digital channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. This London hotel provides complimentary wireless Internet access. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English

Property amenities

Family friendly

  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Food and drink

  • Full breakfast available for a fee weekends 7:00 AM–11:00 AM: GBP 25 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service

Things to do

  • Bike parking
  • Bike storage
  • Fitness center
  • Indoor pool
  • Sauna

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Hardwood flooring in room
  • High pile carpet in room

Room amenities

Entertainment

  • 55-inch flat-screen TV
  • Digital channels

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Eco-friendly toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Bulk dispenser for toiletries
  • Connecting rooms available
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Iron/ironing board
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers only
  • Water-efficient toilets only

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is the property’s policy that children under 18 years of age cannot be accommodated at the property without an accompanying parent or legal guardian. Children under 18 years of age traveling without a parent or legal guardian are required to provide a signed authorization document and copy of the signer’s ID upon arrival. Please contact the hotel directly for the relevant authorization form.

Access methods

Staffed front desk

Pets

  • Pets: GBP 25 per pet, per night
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately GBP 25 per person
  • Pet fee: GBP 25 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property uses eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

We should mention

  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Novotel London Canary Wharf Hotel
Novotel London Canary Wharf
Novotel London Canary Wharf (opening November 2016)
Novotel London Canary Wharf England
Novotel London Canary Wharf (Opening soon)
Novotel London Canary Wharf
Novotel London Canary Wharf Hotel Hotel
Novotel London Canary Wharf Hotel London
Novotel London Canary Wharf Hotel Hotel London

Novotel London Canary Wharf Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 613 out of 1001 reviews
Rating 8 - Good. 247 out of 1001 reviews
Rating 6 - Okay. 67 out of 1001 reviews
Rating 4 - Poor. 37 out of 1001 reviews
Rating 2 - Terrible. 37 out of 1001 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Aneesa

Disliked: Property conditions & facilities
Stayed 1 night in Nov 2024

8/10 Good

Michael

Stayed 1 night in Nov 2024

8/10 Good

Max

Stayed 1 night in Oct 2024

10/10 Excellent

Lara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The receptionest was extremly kind it was a lovely stay the brekfast is very good but really packed and understaffed
Stayed 2 nights in Sep 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

M

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and location, few missing features
Overall great, spacious, comfortable! Only downsides no Smart TV, and our room did not have a coffee machine.
Stayed 2 nights in Nov 2024

10/10 Excellent

Leigh

Stayed 1 night in Oct 2024

8/10 Good

Scott

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
this was our second tie past two years.me staying here in the past two years. the staff are exceptional. One stand out was Antonella, one of the breakfast hostess/supervisor. She was observant, efficient and most of all very friendly and welcoming. The front desk staff are terrific. The all you can eat full English breakfast is enough to make you want to stay here. the views are amazing from the top floor bar and restaurant. We had a couple of minor glitches which were taken care of with a phone call to the front desk Our only real complaint was, it seemed almost every day the housekeeping staff missed something, no towels one day no milk and coffee the next, etc. rather than complaining it was simpler to just make a phone call to the front desk, we would have whatever we needed within minutes We stayed in one of the Executive suites which was nicely furnished and comfortable. Room service was prompt Overall the terrific staff made up for the occasional shortcoming.
Stayed 12 nights in Oct 2024

8/10 Good

Sharlene

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was ok, expected it to be a bit larger considering I upgraded, but for me personally what the biggest let down was the TV did not have any streaming apps not even Netflix which was very disappointing as the TV itself was large and a good brand but wasted as I had to watch standard channels. Staff were exceptional very friendly and approachable.
Stayed 1 night in Oct 2024

10/10 Excellent

Adama

Travelled with family
Liked: Staff & service, property conditions & facilities
Very nice room service was great defl recommended
Stayed 3 nights in Oct 2024

8/10 Good

Andrada

Travelled with group
Stayed 2 nights in Oct 2024

10/10 Excellent

Rachel, London

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Tracey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Stayed 2 nights in Oct 2024

6/10 Okay

Shamas

Stayed 7 nights in Jun 2024

10/10 Excellent

Amina

Stayed 1 night in Sep 2024

10/10 Excellent

Clare

Travelled with partner
Liked: Amenities, property conditions & facilities
The lady on reception was especially friendly and helpful (I think she was from Italy) she was a credit to the hotel! The room was clean and spacious. The only negative was that the pool water was dirty as there was lots of tissue/paper in the pool. I was unsure if the filter was not working properly? Other than that minor issue, I would highly recommend the hotel and surrounding area 🙂
Stayed 1 night in Sep 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
September stay
We booked a room with a city view, and the view was amazing! Could not fault the room, comfy bed and good bathroom. However, the bathroom screen did not have a rubber seal on meaning the floor did get soaked every time we had a shower. Will definitely stay again!
Stayed 2 nights in Sep 2024

8/10 Good

Andy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Othello

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check-in process was easy; the staff was outstanding. The breakfast was one of the highlights of our stay and the dining staff went above and beyond to accommodate us including daily reserving a table for six and making jokes that made our party feel comfortable and welcome. When we return to London (from the U.S.) we will look no farther for our hotel stay than Novotel, Canary Wharf.
Stayed 3 nights in Sep 2024

10/10 Excellent

Joshua

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a comfortable and clean stay for my mums birthday , special thanks to the hotel for making it nice for her. Only bit of feedback (not complaint) would be the carpets look like they need a bit of attention in our room.
Stayed 1 night in Sep 2024

10/10 Excellent

Mali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Aileen

Liked: Cleanliness, staff & service, property conditions & facilities
Rado was great!
Stayed 1 night in Sep 2024

10/10 Excellent

Safeena

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is stunning, nice and clean. You can go for a nice stroll as have plenty of amenities near by. However, the hotel has no parking facilities which is a must. Its was very hard to find a parking space in the parking lot. We had to pay £26 for 24 hours. Its was 15 minutes walk back to the hotel.
Stayed 1 night in Sep 2024

6/10 Okay

Kane

Liked: Cleanliness, room comfort
Disliked: Staff & service
Novotel
Considering the prices this hotel charge, I would expect the condition of the rooms to be better than they are. I would also expect a warmer and friendlier greeting from front of house staff both on arrival and departure I found these interactions quite rude and almost as though we were interrupting them! The television didnt work either. Beds were comfortable
Stayed 2 nights in Sep 2024