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Pestana Plaza Mayor Madrid

4.0 star property
4-star spa hotel near Plaza Mayor

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Photo gallery for Pestana Plaza Mayor Madrid

Interior
Cocktail bar
Indoor pool, seasonal outdoor pool, sun loungers
Couples treatment rooms, sauna, body treatments, aromatherapy
Deluxe Plaza Mayor

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Gym

Explore the area

Map
Calle Imperial, 8, Madrid, 28012
  • Plaza Mayor
    ‪2 min walk‬
  • Royal Palace of Madrid
    ‪9 min walk‬
  • Prado Museum
    ‪16 min walk‬
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪28 min drive‬

Room options

View all photos for Loft

Loft

Loft

  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite

Suite

Suite

  • 46 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Plaza Mayor

Deluxe Plaza Mayor

Deluxe Plaza Mayor

  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed OR 1 King Bed

View all photos for Suite (Plaza Mayor)

Suite (Plaza Mayor)

Suite (Plaza Mayor)

  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room

Minibar, in-room safe, desk, laptop workspace

Superior Double Room

  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room (Plaza Mayor)

Superior Room (Plaza Mayor)

Superior Room (Plaza Mayor)

  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Classic Room

Classic Room

Classic Room

  • 16 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room

Minibar, in-room safe, desk, laptop workspace

Superior Room

  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

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About the area

Madrid

City center stay.You'll be steps from Plaza Mayor and within a 10-minute walk of Royal Palace of Madrid with a stay at this Madrid Centro hotel. Thyssen-Bornemisza National Museum and Prado Museum are also within 2 miles (3 km).

What's nearby

  • Plaza Mayor - 2 min walk - 0.2 km
  • Gran Via - 9 min walk - 0.8 km
  • Royal Palace of Madrid - 9 min walk - 0.8 km
  • Prado Museum - 16 min walk - 1.4 km
  • El Retiro Park - 5 min drive - 3.1 km

Getting around

  • Madrid Principe Pio Station - 3 min drive
  • Tirso de Molina Station - 5 min walk
  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 28 min drive

Restaurants

  • ‪La Campana - ‬1 min walk
  • ‪Five Guys Plaza Mayor - ‬1 min walk
  • ‪Mesón del Champiñón - ‬3 min walk
  • ‪Gustos Madrid Plaza Mayor - ‬2 min walk
  • ‪Las Cuevas de Luis Candelas - ‬2 min walk

About this property

Pestana Plaza Mayor Madrid

4-star spa hotel near Plaza Mayor
Pestana Plaza Mayor Madrid offers its guests a full-service spa, an indoor pool, and a sauna. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A seasonal outdoor pool, a fitness center, and a library are also featured at Pestana Plaza Mayor Madrid.

This 4-star Madrid hotel is smoke free.

  • 87 guestrooms or units
  • Poolside lounge chairs
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Fireplace in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • 1 conference room
  • Dining venue
Pestana Plaza Mayor Madrid offers 87 accommodations with minibars and espresso makers. 49-inch Smart televisions come with satellite channels. Bathrooms include bathrobes, slippers, designer toiletries, and hair dryers.

This Madrid hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include coffee/tea makers and blackout drapes/curtains. Housekeeping is provided daily.

Guests can pamper themselves with a trip to the onsite spa, which has 1 treatment room. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, French, Portuguese, Spanish

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Property amenities

Family friendly

  • Indoor pool
  • Laundry facilities
  • Seasonal outdoor pool
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • 24-hour offsite parking (EUR 36 per day); discounts available
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 8:00 AM to 11:00 AM on weekends; EUR 25 for adults and EUR 13 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining

Things to do

  • Full-service spa
  • Gym
  • Indoor pool
  • Library
  • Sauna
  • Seasonal outdoor pool
  • Stereo

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Pool access ramp on site
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 49-inch smart TV with satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities or services will be unavailable from October 13 2024 to May 17 2025 (dates subject to change):
  • One of the swimming pools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: EUR 150 per stay
  • A damage deposit of EUR 150 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 25 for adults and EUR 13 for children
  • Nearby parking fee: EUR 36 per day(525 ft away; open 24 hours)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. The property is professionally cleaned.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in May and close in September.
  • Pool access available from 11:00 AM to 8:00 PM.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Pestana Plaza Mayor Hotel Madrid
Pestana Plaza Mayor Hotel
Pestana Plaza Mayor Madrid
Hotel Pestana Plaza Mayor Madrid
Madrid Pestana Plaza Mayor Hotel
Hotel Pestana Plaza Mayor
Pestana Plaza Mayor Madrid Hotel
Pestana Plaza Mayor Madrid Madrid
Pestana Plaza Mayor Madrid Hotel
Pestana Plaza Mayor Hotel
Pestana Plaza Mayor
Hotel Pestana Plaza Mayor Madrid Madrid
Madrid Pestana Plaza Mayor Madrid Hotel
Hotel Pestana Plaza Mayor Madrid
Pestana Plaza Mayor Madrid Madrid
Pestana Plaza Mayor Madrid
Pestana Plaza Mayor Madrid Hotel Madrid

Pestana Plaza Mayor Madrid Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 729 out of 905 reviews
Rating 8 - Good. 121 out of 905 reviews
Rating 6 - Okay. 31 out of 905 reviews
Rating 4 - Poor. 12 out of 905 reviews
Rating 2 - Terrible. 12 out of 905 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Stayed 3 nights in Dec 2024

10/10 Excellent

Martha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service at check-in time, they gave me a room earlier and the staff was very friendly throughout the stay.
Stayed 4 nights in Dec 2024

10/10 Excellent

Ross

Stayed 7 nights in Nov 2024

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel Pestana Plaza Mayor exceeded our expectations. We are totally satisfied guests. We want to give our best compliments to the restaurant team for their service and the whole staff was very courteous and attentive. We are very happy and grateful for this wonderful experience at this very nice hotel.
Stayed 7 nights in Nov 2024

10/10 Excellent

Gregory

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location and excellent room
Perfect location, close to all major shops and restaurants. Hotel was excellent. Great room with modern amenities including an espresso machine. Very comfortable. I will book again if staying in Madrid.
Stayed 4 nights in Nov 2024

6/10 Okay

Arturo

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2024

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very convenient location, in the middle of everything. Pleasantly surprised by an upgrade room at top floor facing the plaza. It was amazing.
Stayed 2 nights in Nov 2024

10/10 Excellent

Paolo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location, location, location
The hotel was in a great location on Plaza Mayor. Cabs got tripped up a bit, preferred to drop you off up the street and some didn’t show up given the location. The staff was welcoming and helped getting a cab on the way to the airport since two we ordered either cancelled on us or we’re going to be too late. Room was nice and comfortable.
Stayed 3 nights in Nov 2024

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 1 night in Nov 2024

10/10 Excellent

Lucy Fleur

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Excellent staff, particularly reception, conceirge, porters and housekeeping. Good breakfast. Location was perfect.
Stayed 3 nights in Nov 2024

10/10 Excellent

J.

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Staff was great. room was extremely small (but understandable for a major city). great food options in the area and underground parking is available across the plaza. pool terrace was a nice place to sit and read.
Stayed 3 nights in Oct 2024

10/10 Excellent

Andrew, Woodstock

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was perfect and we loved being in the old centre of the city within walking distance of the various sites of interest. The Plaza Mayor is a beautiful, vibrant and lively space, however our room overlooking the square was really quiet at night thanks to the double glazed windows.
Stayed 5 nights in Oct 2024

10/10 Excellent

Gord

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was absolutely amazing. Staff was top notch. Location couldn’t be better
Stayed 3 nights in Oct 2024

8/10 Good

Ratna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is perfect as it is walkable to most attractions
Stayed 2 nights in Oct 2024

10/10 Excellent

NICOLAS

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible all around, spa and location!
Stayed 2 nights in Oct 2024

10/10 Excellent

Jay

Stayed 4 nights in Oct 2024

10/10 Excellent

Francesca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and location
Stayed 3 nights in Oct 2024

10/10 Excellent

James, Chicago

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great property in an unbeatable location. I'm highly recommended!
Stayed 3 nights in Oct 2024

8/10 Good

Maria

Travelled with partner
Liked: Cleanliness
It’s in the center of everything. It’s walking distance to everything. It’s inside the plaza which is really great but it’s also noisy at night because it’s a big tourist spot. The staff is not as friendly as they should be. Breakfast is so so. Not sure if I’d stay there again.
Stayed 3 nights in Oct 2024

6/10 Okay

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Overall good stay, but not for the €350 price tag.
Service was good, location is excellent, and the indoor spa pool was very cool. The experience was lowered with the very small room (no space to open a suitcase), the shower leaking into the room, and that the hotel made no prior mention of the closed rooftop facilities. For the price which was higher than many peer and similarly located hotels, I didn’t think the value was there.
Stayed 1 night in Oct 2024

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
WONDERFUL
Awesome!!!! The hotel is centrally located. The staff was amazing, they helped me with everything from directions, great recommendations in the area and reservations for trains and restaurants. I highly recommend this hotel.
Stayed 3 nights in Oct 2024

10/10 Excellent

Gord

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was amazing. The staff were always friendly and helpful. Just a beautiful hotel. Location was perfect.
Stayed 4 nights in Oct 2024