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Hotel Palacio Maya

4.0 star property
4-star Art Deco hotel near Paseo de Montejo

Choose dates to view prices

Photo gallery for Hotel Palacio Maya

Exterior
Daily buffet breakfast for a fee
Suite, 2 Queen Beds
Exterior
1 bedroom, premium bedding, down comforters, minibar

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Gym
  • Room service

Explore the area

Map
Calle 62 Numero 327 por 37 y 39, Colonia Centro, Mérida, YUC, 97000
  • Paseo 60
    ‪5 min walk‬
  • Paseo de Montejo
    ‪6 min walk‬
  • Yucatan International Convention Center
    ‪8 min walk‬
  • Merida, Yucatan (MID-Manuel Crescencio Rejon Intl.)
    ‪16 min drive‬

Room options

View all photos for Standard Double Room, Multiple Beds

Standard Double Room, Multiple Beds

Standard Double Room, Multiple Beds

  • 28 sq m
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Presidential Suite

Presidential Suite

Presidential Suite

  • 70 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Family Suite

1 bedroom, premium bedding, down comforters, minibar

Family Suite

  • 83 sq m
  • City view
  • Sleeps 6
  • 1 Queen Bed and 2 Large Twin Beds

View all photos for Suite, Bathtub

Suite, Bathtub

Suite, Bathtub

  • 50 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

1 bedroom, premium bedding, down comforters, minibar

Standard Room

  • Sleeps 3
  • 1 Queen Bed

View all photos for Suite, 2 Queen Beds

1 bedroom, premium bedding, down comforters, minibar

Suite, 2 Queen Beds

  • 65 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Basic Room

1 bedroom, premium bedding, down comforters, minibar

Basic Room

  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 Queen Bed, Pool View

1 bedroom, premium bedding, down comforters, minibar

Studio Suite, 1 Queen Bed, Pool View

  • 38 sq m
  • Sleeps 3
  • 1 Queen Bed

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Room

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  • Parking included
  • Free WiFi
  • Air conditioning
4.6 out of 5, Wonderful, (557)
The price is CA $69
per night
CA $84 total
includes taxes & fees
5 Mar - 6 Mar
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About the area

Mérida

Heart of Mérida.Within a 10-minute walk of this Mérida Centro hotel, you'll find Paseo de Montejo and Yucatan International Convention Center. U.S. Consulate Merida and Parque Santa Lucía are also within 2 miles (3 km).

What's nearby

  • Paseo de Montejo - 6 min walk
  • Yucatan International Convention Center - 8 min walk
  • U.S. Consulate Merida - 13 min walk
  • Plaza Grande - 2 min drive
  • Mérida Cathedral - 3 min drive

Getting around

  • Teya-Merida Station - 28 min drive
  • Mérida International Airport (MID) - 16 min drive

Restaurants

  • ‪TEYA - Gastronomía Yucateca Viva - ‬5 min walk
  • ‪La Exquina - ‬7 min walk
  • ‪Crabster - ‬5 min walk
  • ‪Hop 3 The Beer Experience - ‬5 min walk
  • ‪El Apapacho - ‬4 min walk

About this property

Hotel Palacio Maya

4-star Art Deco hotel near Paseo de Montejo
Hotel Palacio Maya offers its guests a children's pool, an indoor pool, an outdoor pool, and a fitness center. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A free manager's reception is offered daily. WiFi is free in public spaces.

A rooftop terrace, tour/ticket assistance, and a garden are also featured at the business-friendly Hotel Palacio Maya. Limited free parking is available on a first-come, first-served basis.

This Art Deco Mérida hotel is smoke free.

  • 1 building
  • 63 guestrooms or units
  • 5 levels
  • Built in 2018
  • Manager's reception (free)
  • Deli
  • Terrace on the roof
  • Poolside lounge chairs
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Hotel Palacio Maya offers 63 air-conditioned accommodations with minibars and safes. Beds feature down comforters and premium bedding. 32-inch LED televisions come with premium satellite channels. Bathrooms include complimentary toiletries and hair dryers.

This Mérida hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

Languages

English, French, Spanish

Property amenities

Family friendly

  • Children's pool
  • Indoor pool
  • Outdoor pool
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–noon: MXN 169-199 for adults and MXN 99-99 for children
  • 1 restaurant
  • 1 poolside bar and 1 bar
  • Free daily reception
  • Room service available
  • Coffee/tea in common area(s)

Things to do

  • Children's pool
  • Fitness center
  • Indoor pool
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in hallways
  • Handrails in stairways
  • In-room accessibility
  • Visual fire alarm
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchairs available on site

Room amenities

Entertainment

  • 32-inch LED TV
  • Premium channels
  • Satellite channels

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Desk
  • Electrical adapters/chargers
  • Iron/ironing board
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MXN 180.0 per day.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 169 to 199 for adults, and MXN 99 to 99 for children
  • Rollaway bed fee: MXN 180.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Palacio Maya Merida
Palacio Maya Merida
Hotel Palacio Maya Mérida
Palacio Maya Mérida
Palacio Maya
Hotel Palacio Maya Hotel
Hotel Palacio Maya Mérida
Hotel Palacio Maya Hotel Mérida

Hotel Palacio Maya Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 533 out of 896 reviews
Rating 8 - Good. 254 out of 896 reviews
Rating 6 - Okay. 65 out of 896 reviews
Rating 4 - Poor. 14 out of 896 reviews
Rating 2 - Terrible. 30 out of 896 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Judith

Liked: Staff & service
Shower water was not evacuating at move-in; they did fix problem when I reported). Sometimes there is no water and you need to wait to shower (at least 3 times in 7-day stay). They provide 1 tiny roll of toilet paper at a time and we had to buy our own just in case. They often forgot to replace dirty towels after removing them, and I had to call to request. Staff was pleasant and helpful. In general not terrible, but just average.
Stayed 7 nights in Nov 2024

10/10 Excellent

oliver

Liked: Cleanliness, staff & service, property conditions & facilities
Valet parking
Stayed 1 night in Nov 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
No water
We booked the presidential suite for two nights as a special treat and were looking forward to the jacuzzi bath and the spacious terrace. Sadly there was no water on the day of our arrival and this was eventually fixed late in the evening when a small amount of water began to come out of the taps. The next morning there was no water again. This was then fixed and I managed a shower with a slow trickle before the water gave out completely. The hotel moved us to a basic room on the first floor - no jacuzzi and no terrace, but at least we had water! Really disappointing especially as we had paid for the highest priced room.
Stayed 2 nights in Nov 2024

2/10 Terrible

Jorge

Stayed 7 nights in Oct 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
The garden is a beautiful, peaceful oasis. The room and the AC are great!
Stayed 1 night in Nov 2024

10/10 Excellent

Tim

Stayed 2 nights in Oct 2024

10/10 Excellent

Roberto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was great Staff very friendly They go the extra mile to help
Stayed 4 nights in Oct 2024

8/10 Good

Salvador

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the staff and the hotel y clean and the location, walking distances to the point of interest.
Stayed 3 nights in Oct 2024

8/10 Good

Ana

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love Palace Hotel Maya
I spend 7 nights at Hotel Palacio Maya. I really liked to stayed in this hotel, the employees are very friendly and helpful. It's clean and the rooms are spacious. I didn't like the food of the buffet, but I liked the food a la carta. Estuve 7 noches en el hotel Palacio Maya. Los empleados en la recepción son muy amables y siempre estuvieron listos para ayudarnos, el hotel es muy limpio, y sus cuartos son muy espacios. Aunque en ciertas áreas huele un poco feo. No me gustó la comida del Buffet, pero si me gustó la comida que ordenamos a la carta. Gracias a todos sus empleados por su amabilidad y su ayuda. Con gusto lo recomiendo😍
Stayed 6 nights in Oct 2024

6/10 Okay

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for group or family
As a single traveler, it wasn't the right fit - but for a group or family, it would be fantastic. The property is beautiful; Cecil greets guests at the doors with a big smile; & the peacock & peahen were fun to flirt with. The only bar is in the pool area (mosquito hell for me). My room's AC did not work well and I had no hot water. They do not have washcloths or hair conditioner. As someone who likes to get out on foot, the location was not ideal for me, however if you have a car and plan to drive further afield during the day, this would be an ideal location.
Stayed 1 night in Oct 2024

10/10 Excellent

Oliver

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, good service
Stayed 1 night in Oct 2024

8/10 Good

Felix

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was great. Sliding door to balcony stuck. Almost imposible for average old people or woman to opened.
Stayed 3 nights in Sep 2024

4/10 Poor

Veronica

Disliked: Cleanliness, amenities
There was no hot water one day Old towels Restaurant opens late after 7:15am
Stayed 4 nights in Sep 2024

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Great Hospitaloty
Stayed 3 nights in Sep 2024

8/10 Good

oliver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near ventro
Stayed 1 night in Sep 2024

10/10 Excellent

Ronell

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

oliver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good. I come to Merida about once a month for entertainment. And I will stay for one or two nights. I always liked this hotel, but it didn't have hot water. I like hot water for showering. So, now they have everything I want and the price is a great value. So, I will be visiting, regularly now.
Stayed 1 night in Sep 2024

8/10 Good

Jaime

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Muy buen hotel, sólo que el frigobar no tiene el freezer para tener hielo y tienes que bajar al restaurante a comprar hielo...tienes una cocineta sin ningún artículo, limpiador, jabón para lavar las tazas o vasos que se pudieron utilizar. Por lo demás no me quejo. Volvería
Stayed 1 night in Jul 2024

10/10 Excellent

Bruno

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2024

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

8/10 Good

Charles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
Has an elevator nice pool good buffet breakfast on Sunday, parking next door and good location, staff very nice
Stayed 1 night in Jul 2024

8/10 Good

MARIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Very pretty hotel and close to centro and paseo montejo
Stayed 11 nights in Jun 2024

10/10 Excellent

Lucielly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Suite rooms very comfortable. Loved the space, they should add a microwave. Coffee was excellent!
Stayed 1 night in Jun 2024

2/10 Terrible

Arash

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Reception refuse to speak English even thought he knows and is expected as mentioned in the booking says enough about their attitude!! Also no manager at the hotel when asked for it!
Stayed 1 night in Jun 2024