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Grand Palace Hotel

3.5 star property
3.5-star hotel perfect for exploring Mzuzu

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Grand Palace Hotel

Lobby
Lobby
Exterior
Outdoor pool
In-room safe, desk, soundproofing, free WiFi

Reviews

7.6 out of 10

Good

Popular amenities

  • Gym
  • Bar
  • Pool
  • Room service
  • Breakfast included
  • Laundry

Explore the area

Map
near the Reserve Bank of Malawi, Mzuzu
  • Museum
    2 min drive
  • Mzuzu Stadium
    5 min drive
  • Mzuzu University
    8 min drive
  • Mzuzu (ZZU)
    3 min drive

Room options

View all photos for Presidential Suite

Presidential Suite

Presidential Suite

  • Sleeps 3
  • 1 King Bed

View all photos for Studio

In-room safe, desk, soundproofing, free WiFi

Studio

  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room

In-room safe, desk, soundproofing, free WiFi

Family Room

  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Deluxe Room

In-room safe, desk, soundproofing, free WiFi

Deluxe Room

  • Sleeps 2
  • 1 Double Bed

About the area

Mzuzu

Heart of Mzuzu.You'll find Museum and Mzuzu Stadium within 3 miles (5 km) of this hotel. Mzuzu Wildlife Conservation Park and Mzuzu University are also within 6 miles (10 km).

What's nearby

  • Museum - 2 min drive
  • Mzuzu Stadium - 5 min drive
  • Mzuzu University - 8 min drive
  • Mzuzu Wildlife Conservation Park - 9 min drive
  • Chikale Beach - 81 min drive

Getting around

  • Mzuzu (ZZU) - 3 min drive

Restaurants

  • ‪Mzuzu Coffee Den - ‬2 min drive
  • ‪Villa Kagwentha - ‬2 min drive
  • ‪Grand Palace Hotel - ‬2 min walk
  • ‪Big Bite - ‬2 min drive
  • ‪Key Lounge - ‬10 min walk

About this property

Grand Palace Hotel

3.5-star hotel perfect for exploring Mzuzu
Grand Palace Hotel offers its guests a children's pool, an outdoor pool, and a fitness center. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. WiFi is free in public spaces.

Business amenities include a business center and meeting rooms. A terrace, barbecue grills, and tour/ticket assistance are also featured at the business-friendly Grand Palace Hotel. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Mzuzu hotel.

  • 57 guestrooms or units
  • Meeting rooms
  • English breakfast (free)
  • Deli
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • ATM
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Grand Palace Hotel offers 57 air-conditioned accommodations with safes and complimentary toiletries. 32-inch LCD televisions come with satellite channels. This Mzuzu hotel provides complimentary wireless Internet access. Guests can make use of the in-room refrigerators and coffee/tea makers. Housekeeping is provided daily.

Languages

English, Hindi

Property amenities

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Refrigerator
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle at scheduled times, on request

Food and drink

  • Free English breakfast available daily 6:30 AM–10 AM
  • 1 restaurant
  • 1 bar
  • Room service available

Things to do

  • Children's pool
  • Fitness center
  • Outdoor pool

Accessibility

  • This property does not have elevators

Room amenities

Entertainment

  • 32-inch LCD TV
  • Satellite channels

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Free toiletries
  • Private bathroom
  • Towels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Desk
  • Safe
  • Soundproofing

Policies

Check-in

Check-in start time: noon; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 25 per person (one way)
  • Airport shuttle fee per child: USD 25.00 (one-way), (up to 17 years old)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa and Mastercard. Cash is not accepted.

Property Registration Number 16877105

Property is also known as

Grand Palace Hotel Mzuzu
Grand Palace Mzuzu
Grand Palace Hotel Hotel
Grand Palace Hotel Mzuzu
Grand Palace Hotel Hotel Mzuzu

Grand Palace Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 8 out of 28 reviews" "
Rating 8 - Good. 10 out of 28 reviews" "
Rating 6 - Okay. 6 out of 28 reviews" "
Rating 4 - Poor. 2 out of 28 reviews" "
Rating 2 - Terrible. 2 out of 28 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Pizzaro, Lusaka

Disliked: Staff & service
Stayed 1 night in Aug 2024

6/10 Okay

Lilian

Travelled with family
Disliked: Property conditions & facilities
Walkable and sone friendly and respectiful gems

8/10 Good

BOAZ

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

8/10 Good

Anita

Stayed 2 nights in Apr 2022

2/10 Terrible

Ayako

Stayed 1 night in Mar 2022

8/10 Good

Chikumbusko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

8/10 Good

Anne

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an excellent hotel with good customer service. Comfortable rooms, courteous staff and an ambient and relaxing atmosphere. My only negative comment is that the pool is not maintained properly and I was not able to swim as it looked dirty. After I made this comment to the front desk they assured me that next time it will be clean so we will see. Otherwise this is an excellent hotel but just let down by this one area.
Stayed 7 nights in Oct 2021

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant well set out property on outskirt of Mzuzu on main road. Good amenities and service. Very efficient staff. Much better value than Rival sunbird.
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stopped in Mzuzu for what was meant to be a quick overnight trip, and has turned into an almost 2-week visit. When I arrived, I checked in easily and went to my room. We then went out to do some errands. When I returned, I admit I was a bit rude with one of the front desk employees because there had been some kind of an issue with their ability to verify my payment through Expedia. He was a pure professional despite my attitude, for which I later apologized. The staff here are incredible. From the housekeepers, laundry, restaurant, bellman (watch out, he's a boxer!) and more. The restaurant on site has a very diverse menu of great choices, and room service was always prompt and on point. This will be my hotel of choice when I am visiting Mzuzu. The owners and managers should be proud of their team and performance.
Stayed 1 night in Jun 2021

10/10 Excellent

Huw

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Comfortable stay
Stayed 3 nights in Dec 2019

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not clean not convenient. Found a gecko in the bathroom. A sick dying one. Very disgusting.
Stayed 1 night in Nov 2019

10/10 Excellent

Leann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ts worth the price and more
They went out of there way to make my stay great‼️Thanks folks I’ll miss you😀
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
It is a nice property but considering that it is classing itself as a top standard hotel, more attention to detail should be given. The hotel lists as having a pool but in reality it is more like a pond ! And not ideal for a serious swim and also does not look very clean. Also some of the chairs around the pool were broken. In the rooms I only found one plug socket which was rather annoying. They try to make one socket for every nation but not very helpful. The restaurant service is good but the chefs are Indian so most food is spicy and people should be aware that this hotel does not serve alcohol although they don't make this clear unless pressed. The first night I was just told that the hotel did not have any wine which I found very strange for a top class hotel but later a manager explained that they don't serve alcohol although they will sometimes get it for you from a bar next door . All in all a nice property, rooms are clean and beds comfortable but some improvements are needed.
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 1 night in Mar 2019

10/10 Excellent

Richard

The staff are super friendly. The restaurant happens to be the best place in town to eat. I have stayed here before and will plan to do so again whenever I am in Mzuzu.
Stayed 1 night in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

10/10 Excellent

huwp, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly Staff
The staff that knew my name from previous stays greeted me by my surname and asked how m wife is. Staff always courteous and can't do enough for you.
Stayed 2 nights in Aug 2018

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay on Mzuzu
My stay was very good. It was comfortable, consistent power, strong internet, great food and service. I was very happy with my chose to stay here.

8/10 Good

Don

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleased in Mzuzu!
Service at the hotel is exceptional and it is by far the best place I have stayed in Mzuzu. Food is outstanding for the price!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
December Visit
Poor electric problems in Mzuzu, Hotel didn't have backup generators working during the stay. This is notorious in December, family friends informed me during my stay. Electric went off in the middle of the night Sun / Mon morning, off until returned to Hotel during the evening. Again went off during Mon night / Tue morning and didn't come back on during Tuesday morning and early afternoon.
Stayed 2 nights in Dec 2017

8/10 Good

M, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern hotel in Mzuzu
Modern hotel in Mzuzu, quiet when I stayed. Room quality good.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
チェックイン時に部屋の種類を間違えられた。スタジオで予約していたのがスタンダードに案内されたので、文句を言ったらすぐにスタジオルームに案内しなおしてくれたが、すなわちフロントには私の予約内容が入っていなかったということになる。 　築5年で比較的新しいから、まだ清潔感はある。
Stayed 1 night in Apr 2019

6/10 Okay

TOYOTA

Disliked: Cleanliness, property conditions & facilities
全体的にスタッフの接客はよかったが、予約がうまく通っていなくて別の部屋に通された。変更のお願いをしたが、スムーズな変更ができず手間取った（担当者が引き継ぎをうまくしていなかった様子）。４人で泊まる部屋なのにアメニティが１人分で、もちろん指摘をすれば持って来てくれるが、言わないと気が付けないのは改善の余地ありな接客レベルです。バスタブにお湯を溜めたかったのだけども、栓がうまく閉まらず使えなかったのは残念（修理工さんを呼んだが直せず断念）。時間外朝食をお願いしたが快く対応してくれたことなど、もちろん気持ちよい接待も受けました。スタッフ同士の情報連携をきちんとして「自分は聞いていない」を言い訳にしなくなると全体のサービスレベルが良いよくなると思います。
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable hotel
It was my first stay at this hotel but I could spent comfortable with good facilities and nice meals. I could feel as if I am in the other developed countries.
Stayed 1 night in Nov 2017