very rude and abrupt at check out (11am). First we had the cleaner knocking at 1058, I told her my husband was on his way with a rental car to pick us up. She was quite nice. 11:15 a very abrupt lady knocking angrily insisting that we get out as they need to clean, I told her that I had just spoke to my husband and he would be back at noon to pick us up. She was very stressed by this like it was just unbelievable!! she said she would need to speak to the office and maybe they were going to charge us for a late check out, which I am completely fine with!, I explained to her we have a ton of luggage and we can’t possible leave before he gets back with the car or we would. 1145 another angry lady about to knock on the door as we begin to hual our luggage out….she just turned and stomped away….The point is they could have relayed all the same information in a much nicer manner, I don’t need angry women insisting that we get out!!! Not very nice start to the day!! And given they were unable to accommodate any kind of early checkin after our 17hr travel, even with our noon check out 3hrs I think should be plenty to clean a small apartment, assuming there are other guests checking in the same day. We will be back to Edinburgh at least 5 times this year, and if it wasn’t for the check out we would have likely stayed here again in the future, now we will not. In the end we were charged $50 for late check out, would have loved to just nicely been told that.