Book luxury hotels in New York, NY

"Always love to stay at the Lotte. Top notch all the way. The only complaint this trip was the older man at the concierge desk was rude when we were trying to pick up our stored luggage. One member of our group was sick and I was trying to ask if the concierge workers could possibly deliver our luggage to the room & the man basically yelled at me & told me to "Wait!" in front of several other guests. The other man working at the concierge desk apologized for him and said he was just a little overwhelmed. I understand it happens sometimes, but the rude employee never apologized or even acknowledged me again while I waited, like he told me to do. The other worker helped get our luggage to the room. Other than that isolated incident, the service and experience were great, as usual. "

"Everything Was great everything was beautiful the service employees all great I wish the room had a microwave and a refrigerator but other than that it was wonderful"

"The location was great!! Staff were helpful and courteous."

"Great location. Some members of staff could be more courteous. Breakfast was disappointing."

"We had an amazing time! Love this hotel, I have stayed here the last 2 times I have been in the city! Rooftop is amazing, lobby bars are nice, great location within walking distance to Katz Deli, Sweet Chick, Russ & Daughters & so much more! "

"Fabulous. No complaints. Absolute perfect location. Hotel was amazing. Best one we stayed in by far in NYC. From front desk to valet! And lastly, so lovely was Justina our house keeper! Thank you thank you 🎄"