10/10 Excellent
Timothy
Jan 17, 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were good size compared with many NY hotels.They were very clean and well maintained.The location right on Times Square was perfect when seeing Broadway shows. Close to the subway and shopping. If you are wanting to bring in the New Year in NY, this is the location.The hotel has a private roof top patio with several parties to join in on the celebration. Now what makes this hotel special is the staff. From the moment I arrived, I was greeted by the bellman, then the front desk staff were friendly and knew just what to say after a long day of traveling. The housekeeping staff were very good at keeping my room clean and comfortable. The room service was fast and the food good. I never waited more than 30 minutes to get a meal delivered. The kitchen obviously had a strong hand in the food quality and the fast delivery. One of the most important services for this hotel is the friendly and knowledgeable concierge staff. The large concierge desk is the first thing in the middle of the lobby that greets you. Although I had been to NY several times over the years, the concierge staff made life so much easier. The restaurant and brunch recommendations were spot on. A last minute lunch meeting was saved when the staff knew I was stressing and made directions simple for me to understand. They included return directions back to the hotel as well. Staying at the Knickerbocker, was like staying at a five star hotel without the fluff or expense. The staff makes the difference.
Timothy
Stayed 4 nights in Jan 2025