6/10 Okay
Brainerd
Travelled with family, Travelled with pets
5 Nov 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The Staff at aka Rittenhouse is some of the most impressive I have ever seen at any property or any hotel. Kudos are absolutely deserved to the Team (and to the people who hired them).
The issue is in the rooms, really. I came with a party that required two rooms. Each room was missing different obvious things and/or with maintenance issues.
Room 1: The toilet ran after every flush unless you manually reached into the tank and replaced the flapper. Nobody was around for maintenance that weekend, so we just took off the lid and played with the flapper every flush.
Also, the towel rod/rack in the bathroom fell off. The bathroom was the smallest I've ever seen. There was no safe. No luggage rack. No plastic, wrapped bathroom glasses (had to use the coffee mugs).
Room 2: No refrigerator (pretty essential and standard these days). Very dark - there were 4 light switches which did nothing, and I am guessing they corresponded to unused outlets which could have used some UPLIGHT lamps/lighting. Instead of the kitchenette Room 1 had (with fridge and microwave and sink), Room 2 had a remarkable, enormous ~20 square foot shower "room." Lovely, but weird use of space. No plastic, wrapped bathroom glasses again (I used the included ceramic coffee mugs).
I know there's likely nothing NOW which can be done, but the whole property only has 1 guest elevator for the 12 floors, which made wait times very hit-and-miss.