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Best Western North Phoenix Hotel

2.5 star property
Hotel near Castles N' Coasters in Phoenix

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Photo gallery for Best Western North Phoenix Hotel

Property amenity
Reception
Lobby
Outdoor pool, open 7 AM to 10 PM, pool umbrellas, sun loungers
Laptop workspace, blackout drapes, iron/ironing board, bed sheets

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot tub
  • Pool
  • Gym
  • Breakfast included
  • Housekeeping
  • Pet-friendly

Explore the area

Map
9455 N Black Canyon Highway, Phoenix, AZ, 85021
  • Castles N' Coasters
    ‪3 min drive‬
  • Arizona State University-West Campus
    ‪7 min drive‬
  • Grand Canyon University
    ‪10 min drive‬
  • Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪23 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Laptop workspace, blackout drapes, iron/ironing board, bed sheets

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave (Pet Friendly)

Laptop workspace, blackout drapes, iron/ironing board, bed sheets

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave (Pet Friendly)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Laptop workspace, blackout drapes, iron/ironing board, bed sheets

Standard Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Pet Friendly;with Sofabed)

Laptop workspace, blackout drapes, iron/ironing board, bed sheets

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Pet Friendly;with Sofabed)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Laptop workspace, blackout drapes, iron/ironing board, bed sheets

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Kitchenette

Laptop workspace, blackout drapes, iron/ironing board, bed sheets

Standard Room, 1 King Bed, Non Smoking, Kitchenette

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave (Pet Friendly)

Laptop workspace, blackout drapes, iron/ironing board, bed sheets

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave (Pet Friendly)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Kitchenette (Pet Friendly)

Laptop workspace, blackout drapes, iron/ironing board, bed sheets

Standard Room, 1 King Bed, Non Smoking, Kitchenette (Pet Friendly)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Pet Friendly)

Laptop workspace, blackout drapes, iron/ironing board, bed sheets

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Pet Friendly)

  • Sleeps 2
  • 1 King Bed

Similar properties

Lobby

Best Western InnSuites Phoenix Hotel & Suites

  • Pool
  • Hot tub
  • Breakfast included
  • Pet-friendly
4.1 out of 5, Very good, (1002)
The price is CA $244
per night
CA $280 total
includes taxes & fees
26 Mar - 27 Mar
Best Western InnSuites Phoenix Hotel & Suites

About the area

Phoenix

North Mountain stay.With a stay at this North Mountain hotel, you'll be within 2 miles (3 km) of Castles N' Coasters and 6 miles (10 km) of Arizona State University-West Campus. Grand Canyon University is within 9 miles (15 km) and Phoenix Convention Center is within 12 miles (20 km).

What's nearby

  • Castles N' Coasters - 3 min drive - 2.5 km
  • Metrocenter - 3 min drive - 2.4 km
  • Arizona State University-West Campus - 7 min drive - 7.1 km
  • Grand Canyon University - 10 min drive - 10.4 km
  • Phoenix Convention Center - 16 min drive - 18.6 km

Getting around

  • 19th Avenue/ Dunlap Station - 4 min drive
  • Phoenix Sky Harbor Intl. Airport (PHX) - 23 min drive

Restaurants

  • ‪In-N-Out Burger - ‬2 min drive
  • ‪Raising Cane's Chicken Fingers - ‬2 min drive
  • ‪Texas Roadhouse - ‬3 min drive
  • ‪Olive Garden - ‬2 min drive
  • ‪Panera Bread - ‬3 min drive

About this property

Best Western North Phoenix Hotel

Hotel near Castles N' Coasters in Phoenix
Best Western North Phoenix Hotel offers its guests an outdoor pool, a hot tub, and a fitness center. A computer station is on site and WiFi is free in public spaces. There's an onsite business center. Free breakfast is served daily. Barbecue grills, multilingual staff, and a picnic area are also featured at Best Western North Phoenix Hotel. Free self parking is available.

Smoking is allowed in designated areas at this Phoenix hotel.

  • 1 building
  • 86 guestrooms or units
  • 3 levels
  • Built in 1997
  • Buffet breakfast (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business facilities
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Convenience store
  • BBQ grill(s)
  • Outdoor picnic space
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • Smoking in designated areas
  • Water dispenser
Best Western North Phoenix Hotel offers 86 air-conditioned accommodations with coffee/tea makers and hair dryers. Televisions come with premium cable channels.

Bathrooms include bathtubs or showers. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Languages

English, Spanish

Property amenities

Family friendly

  • Grocery/convenience store
  • Laundry facilities
  • Microwave
  • Mini-fridge
  • Outdoor pool

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site
  • Electric car charging station on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6 AM–9 AM

Things to do

  • Fitness center
  • Outdoor pool
  • Hot tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Elevator
  • Elevator door width (inches): 36
  • Pool hoist on site
  • Well-lit path to entrance
  • Wheelchair-accessible parking
  • 4 on-site accessible parking spaces
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 34
  • Wheelchair-accessible van parking
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 40-inch TV
  • Cable channels
  • Premium channels

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Heating (climate-controlled)

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Free local calls
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 30.00 per pet, per night, plus a deposit of USD 150.00 per stay
  • Maximum 2 (weight limit: 35 lbs per pet)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 150.00 per stay
  • Pet fee: USD 30.00 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector, and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. 
    For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and outdoor lighting in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pool access available from 7 AM to 10 PM.
  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • Alcohol isn't served at Best Western North Phoenix Hotel.

Property is also known as

Quality Inn Metro
Quality Inn Metro Center
Quality Inn Metro Center Phoenix
Quality Metro Center
Quality Metro Center Phoenix
Mainstay Suites Metro Hotel Phoenix
Best Western North Phoenix
Best Western Hotel
Best Western
Mainstay Suites Phoenix
Mainstay Phoenix
Quality Inn Suites at Metro Center
Best Phoenix Hotel Phoenix
Best Western North Phoenix Hotel Hotel
Best Western North Phoenix Hotel Phoenix
Best Western North Phoenix Hotel Hotel Phoenix

Best Western North Phoenix Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 616 out of 1002 reviews
Rating 8 - Good. 241 out of 1002 reviews
Rating 6 - Okay. 76 out of 1002 reviews
Rating 4 - Poor. 28 out of 1002 reviews
Rating 2 - Terrible. 41 out of 1002 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

David

Liked: Property conditions & facilities
Stayed 1 night in Feb 2025

8/10 Good

Yuki

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, my stay there at BW was good!
Stayed 1 night in Jan 2025

10/10 Excellent

Glenn, Monroe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff
Stayed 2 nights in Dec 2024

8/10 Good

Alliena

King size bed could have been a little softer honestly
Stayed 2 nights in Dec 2024

10/10 Excellent

Sharon, Arlington

Liked: Cleanliness, staff & service, property conditions & facilities
The room was dark and quiet at night
Stayed 3 nights in Dec 2024

10/10 Excellent

Omar

Stayed 3 nights in Nov 2024

8/10 Good

Michael

Liked: Cleanliness
Stayed 1 night in Dec 2024

6/10 Okay

Paulina

Stayed 3 nights in Nov 2024

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

April

Stayed 1 night in Oct 2024

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Jenny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

2/10 Terrible

Chateen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

8/10 Good

Martha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our three night stay. The staff was very informative and very helpful!
Stayed 3 nights in Nov 2024

10/10 Excellent

Neal

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just off the freeway, but not noisy. Great location for visiting GCU and close to all of our favorite places to eat!
Stayed 3 nights in Nov 2024

10/10 Excellent

Owen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

2/10 Terrible

Chateen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Managment Made up Lies and i dod nothing wrong
i was told i ruined a previos room and was refused service and didnt fulfill my reservation. i was told i was notified of this and never was. managment had multiple stories that didnt add up and blatantly lied to me. i had an emoloyee tell the front desk what transpired and he told them i complyed in every way and did no wrong. i Have a 3 month puppy tea cup yorkie. Management went as far as to say that my dogg ruined the room. by staining 2 towels and made up my dog ruining the already faded torn carpet. i was charged 90 for pet fees and 150 for incidentals. all for towels. i was treated like a criminal and was given no help nor even helped me pack. i use a walker from spinal injury. il
Stayed 3 nights in Nov 2024

10/10 Excellent

Tina

Stayed 1 night in Oct 2024

4/10 Poor

Katie

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
It’s basic
I booked this hotel for my ten year old daughter’s birthday trip she wanted in Phoenix. I called ahead of time and was told the pool was heated, I booked specifically for that reason. When we got to the hotel we found out it was not, but at least that night the pool was still warmish so they got to swim for a bit. We went upstairs planning to watch a movie for a bit only to find the tv was not connected to internet and despite trying all thing, two calls down to the lobby and the front desk person coming upstairs to repeat all the things I had tried our tv never did work for the entire stay. Breakfast was basic but good and the hotel was clean and service was good. Very disappointing however for her birthday stay.
Stayed 1 night in Nov 2024

10/10 Excellent

Karen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

6/10 Okay

William, Rocklin

Travelled with family
Liked: Staff & service
Fit the purpose of our stay.
Stayed 1 night in Aug 2024

6/10 Okay

William, Rocklin

Travelled with family
Liked: Cleanliness, staff & service
Close to the University, which was the purpose of our visit. Adequate for this purpose.
Stayed 2 nights in Aug 2024

10/10 Excellent

Casha, Rohnert Park

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean property. Friendly staff. Would stay again.
Stayed 1 night in Nov 2024

8/10 Good

Vivian

Stayed 1 night in Oct 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was very important as was price. This property went above and beyond our expectations. Room was large and very clean and comfortable. Breakfast was free and delicious. Even though it is near a freeway rooms were quiet. Would recommend this hotel and will come back in the future.
Stayed 1 night in Nov 2024