2/10 Terrible
Natasha, San Diego, CA
11 Oct 2017
Disliked: Staff & service, property conditions & facilities, room comfort
Not as advertised or pictured!
I'm a frequent traveler and I always look into things prior to making any reservations. I thought I did everything in my power to ensure my stay was safe, comfortable and stress-free. After making my reservation, I received a follow-up email from Laguna Bravo stating that there would be additional electricity charges which was not included in my reservation information. I contacted Expedia in regards to this matter and they in turn contacted the person from Laguna Bravo and was told specifically that there was no additional charges however, upon my arrival I was advised that there indeed was additional charges for usage of electricity and I would need to take it up with the owner in regards to my questions or concerns about that even though I had direct emails stating otherwise. The place was nowhere near what it was pictured on multiple sites in fact it had parts of the ceiling and railing falling apart and it's located in a location only the locals can find in a run-down part of town. Luckily myself and my friend had enough funds to be able to book elsewhere and stayed the entire week at another Resort because we felt unsafe at this rental. I requested from day one a refund and to this day have been denied and still had to pay electricity when I didn't stay at the unit not one our the entire week it was reserved.
Natasha
Stayed 4 nights in Aug 2017