2/10 Terrible
Renuka
Travelled with family
22 Sep 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
Was not Impressed with this hotel. Although staff was friendly and pleasant and food was decent, it was not at all as portrayed on the website. Not direct access to beach like they said - it’s a walk through their sister hotel, close by but still not ‘direct’ and not that many chairs setup in our area of beach. We had bugs in our bed. Housekeeper said they spray once a week. We had to buy our own bug repellent spray for the room thats how many bugs there were. We all got very sick within 2 days of landing. We wanted warm shower, but it was really cold salty shower water not even lukewarm. When we go complain they send maintenance man and he just tells us to keep water running for 5minutes. We did and didn’t work for us at all. He did it 2 different days for us and showed us warm water coming and when he left right away cold water again. Also the shower did not drain at all even though we kept letting them know. Plus the water in the shower/sink was very salty.we used bottle water to brush our teeth it was that gross. I got a rash on my whole body with this salty water. If you ask for help no one knew basic English to help us out. Also - every single day we did some sort of maintenance to the toilet ourselves. Either the flusher was unhooked and even broke one day. One day chain was so loose it kept running water. There was also a bad sewage smell constantly outside the hotel. I would come to Dominican again - but not this hotel.
Renuka
Stayed 7 nights in Sep 2024