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Crowne Plaza Hotel Queenstown by IHG

4.5 star property
4.5-star luxury hotel in Queenstown City Centre

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Photo gallery for Crowne Plaza Hotel Queenstown by IHG

Exterior
View from property
Bar (on property)
Exterior
Suite, 1 Bedroom, Lake View

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking available
  • Room service
  • Gym
  • Breakfast available
  • Bar
  • 24/7 front desk

Explore the area

Map
93 Beach Street, Queenstown, Otago, 9300
  • Queenstown Mall
    ‪6 min walk‬
  • Skyline Queenstown
    ‪9 min walk‬
  • Queenstown Gardens
    ‪12 min walk‬
  • Queenstown (ZQN-Queenstown Intl.)
    ‪16 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible, Mountain View

Minibar, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Accessible, Mountain View

  • 33 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Lake View

Minibar, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Lake View

  • 33 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Balcony, Lake View

Minibar, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Balcony, Lake View

  • 33 sq m
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Balcony, Mountain View

View from room

Standard Room, 2 Queen Beds, Balcony, Mountain View

  • 33 sq m
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Lake View

Suite, 1 Bedroom, Lake View

Suite, 1 Bedroom, Lake View

  • 62 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Room amenity

Standard Room

  • 33 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 2 Queen Beds, Balcony

Minibar, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Balcony

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

Minibar, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Balcony

View from room

Standard Room, 1 King Bed, Balcony

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Balcony, Mountain View

View from room

Standard Room, 1 King Bed, Balcony, Mountain View

  • 33 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

Similar properties

Private spa tub

Novotel Queenstown Lakeside

  • Hot tub
  • Free WiFi
  • Restaurant
  • Air conditioning
4.4 out of 5, Excellent, (1002)
The price is CA $305
per night
CA $350 total
includes taxes & fees
26 Mar - 27 Mar
Novotel Queenstown Lakeside

About the area

Queenstown

Heart of Queenstown.With a stay at this Queenstown City Centre hotel, you'll be steps from SKYCITY Wharf Casino and Steamer Wharf. Lake Wakatipu and Creative Queenstown Arts & Crafts Market are also within half a mile (1 km).

What's nearby

  • TSS Earnslaw Steamship - 2 min walk - 0.2 km
  • Queenstown Mall - 6 min walk - 0.5 km
  • Kiwi and Birdlife Park - 8 min walk - 0.7 km
  • Skyline Queenstown - 9 min walk - 0.8 km
  • Queenstown Gardens - 12 min walk - 1.0 km

Getting around

  • Queenstown Intl. Airport (ZQN) - 16 min drive

Restaurants

  • ‪Fergburger - ‬4 min walk
  • ‪Patagonia Chocolates - ‬3 min walk
  • ‪Smiths Craft Beer House - ‬2 min walk
  • ‪Mrs. Ferg Beach Street - ‬2 min walk
  • ‪Madam Woo - ‬4 min walk

About this property

Crowne Plaza Hotel Queenstown by IHG

4.5-star luxury hotel in Queenstown City Centre
There's a restaurant on site. You can enjoy a drink at the bar/lounge. There's an onsite 24-hour business center.

WiFi is free in public spaces. A fitness center, multilingual staff, and ski storage are also featured at the luxury Crowne Plaza Hotel Queenstown by IHG. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4.5-star Queenstown hotel is smoke free.

  • 139 guestrooms or units
  • 7 levels
  • Childcare (surcharge)
  • Ski equipment storage
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
Crowne Plaza Hotel Queenstown by IHG offers 139 accommodations with minibars and safes. LCD televisions come with digital channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and hair dryers.

This Queenstown hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary newspapers and coffee/tea makers. Housekeeping is provided daily.

Languages

Chinese (Mandarin), Dutch, English, French, German, Hindi, Indonesian, Japanese, Malay, Portuguese, Russian, Spanish

Property amenities

Family friendly

  • Babysitting (surcharge)
  • Free cribs/infant beds

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi, Wired Internet (NZD 10 for 12 hours)

Parking and transportation

  • Valet parking on site (NZD 38.00 per night; includes in/out privileges)
  • Limited onsite parking
  • Wheelchair-accessible parking available
  • Ski shuttle nearby

Food and drink

  • Buffet breakfast available for a fee daily 6 AM–10:30 AM: NZD 38 for adults and NZD 20 for children
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Things to do

  • Fitness center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • In-room accessibility
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • Digital channels
  • LCD TV

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Shower/tub combination
  • Towels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Free newspapers
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Slippers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

The property charges 3 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 16 years old or younger stays free, per registered adult, when using existing bedding.
  • Rollaway/extra beds are available for NZD 65 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately NZD 38 for adults and NZD 20 for children
  • Fee for wired internet in public areas: NZD 10 (for 12 hours, rates may vary)
  • Valet parking fee: NZD 38.00 per night (in/out privileges)
  • Rollaway bed fee: NZD 65 per night
  • Credit card charges are subject to a surcharge of 3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

There are no breakfast or dinner fees for each child age 0-12 when dining with a paying adult ordering from the regular menu. Children must dine from the kids menu for dinner. Children age 13-16 receive 50% off the adult breakfast fee.

We should mention

  • One child 16 years old or younger stays free, per registered adult, in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Crowne Plaza Hotel Queenstown
Crowne Plaza Queenstown
Queenstown Crowne Plaza Hotel
Crowne Plaza Queenstown Hotel Queenstown
Queenstown Crowne Plaza
Crowne Plaza Hotel Queenstown
Crowne Plaza Queenstown By Ihg
Crowne Plaza Hotel Queenstown by IHG Hotel
Crowne Plaza Hotel Queenstown an IHG Hotel
Crowne Plaza Hotel Queenstown by IHG Queenstown
Crowne Plaza Hotel Queenstown by IHG Hotel Queenstown

Crowne Plaza Hotel Queenstown by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 598 out of 1001 reviews
Rating 8 - Good. 286 out of 1001 reviews
Rating 6 - Okay. 66 out of 1001 reviews
Rating 4 - Poor. 28 out of 1001 reviews
Rating 2 - Terrible. 23 out of 1001 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

GAURANG, Palmyra

Liked: Cleanliness, staff & service, property conditions & facilities
City center and close to restaurants and tour bus pickup stop Tour buses start right opposite the lobby entrance . Onsite restaurant is great with great breakfast.
Stayed 4 nights in Dec 2024

8/10 Good

Sudhindra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, with inviting lobby and well appointed rooms. Staff was very accommodating. Breakfast buffet was excellent.
Stayed 3 nights in Oct 2024

10/10 Excellent

Una

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very convenient for all activities. All the staff were very friendly and helpful.
Stayed 4 nights in Dec 2024

10/10 Excellent

Akshay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is clean and modern. The breakfast spread is also very nice - with made to order eggs. The service staff - front desk and the restaurant are all very friendly and courteous. The location of the hotel is perfect - right in the middle of the city center area, with tons of restaurants and shopping options. Valet parking in the attached garage is very convenient and fast. Would stay here again for sure !!
Stayed 1 night in Nov 2024

10/10 Excellent

Akshay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is clean and modern. The breakfast spread is also very nice - with made to order eggs. The service staff - front desk and the restaurant are all very friendly and courteous. The location of the hotel is perfect - you can walk into the city center area in 2 minutes or less. The views from the hotel are great. Valet parking is very convenient and fast. Would stay here again for sure !!
Stayed 1 night in Nov 2024

10/10 Excellent

George

Stayed 1 night in Nov 2024

10/10 Excellent

Xiaodong, PALO ALTO

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location and unique vibes! If you want to take a walk around Queenstown downtown, this hotel is a perfect place to stay.
Stayed 1 night in Nov 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 7 nights in Nov 2024

8/10 Good

XIAO PHILIP

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good and nice hotel
Stayed 1 night in Nov 2024

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities
No
Stayed 1 night in Sep 2024

10/10 Excellent

Meena Kyrillos

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 1 night in Nov 2024

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, amenities
We liked the location, walking distance to the town centre, the room was nice and quiet. With my job I travel around the South Island and stay in many Motels, we felt this was not value for money, overpriced for what we got.
Stayed 2 nights in Nov 2024

6/10 Okay

JAGTAR

Liked: Staff & service
Stayed 3 nights in Nov 2024

4/10 Poor

Steve

Stayed 2 nights in Oct 2024

8/10 Good

Abby

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Hotel building is tired, rooms are tired and need updating. In need of refurbishing. Location is excellent, right in town and lakefront.
Stayed 1 night in Oct 2024

8/10 Good

Shahnaz, FLAT BUSH

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Oct 2024

10/10 Excellent

Merryn Suzanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location and perfectly satisfactory room - would have been nice to have 2 comfortable chairs to sit in while in the room - there was more than enough room. Would stay here again.
Stayed 5 nights in Oct 2024

10/10 Excellent

George

Travelled with partner
Awesome hotel…..awesome location……would have loved to have spent a week instead of the just the two days in Queenstown……….but the rest of NZ awaits.
Stayed 2 nights in Oct 2024

10/10 Excellent

Kamal

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Oct 2024

10/10 Excellent

Johnny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The Crown Plaza is situated perfectly, located opposite Lake Wakatipu and on the lower end of the shopping and dining precinct. Everything is within easy walking distance. The room had a balcony and incredible view of Queenstown. The beds were comfy and we took advantage of the pillow options. The staff were friendly and helpful. We enjoyed our stay.
Stayed 7 nights in Oct 2024

10/10 Excellent

Shayan

Stayed 3 nights in Sep 2024

10/10 Excellent

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place to stay. The staff treated us like we their only guests! Breakfast was great. We’d definitely stay there again if we were to return to Queenstown
Stayed 2 nights in Oct 2024