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Embassy Suites by Hilton Richmond

3.5 star property
Hotel near Lewis Ginter Botanical Garden in Richmond

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Embassy Suites by Hilton Richmond

Lobby
Lobby
Capital Suite, 1 King Bed, Shower | Living area
Bar (on property)
Bar (on property)

Reviews

8.0 out of 10
Very good

Popular amenities

  • Room service
  • Bar
  • Pet-friendly
  • Pool

Explore the area

Map
2925 Emerywood Pkwy, Richmond, VA, 23294
  • Henrico Doctors' Hospital
    ‪4 min drive‬
  • Shops at Willow Lawn
    ‪5 min drive‬
  • University of Richmond
    ‪6 min drive‬
  • Richmond, VA (RIC-Richmond Intl.)
    ‪22 min drive‬

Room options

View all photos for Suite, 1 King Bed, Accessible (Roll-In Shower)

Bathroom shower

Suite, 1 King Bed, Accessible (Roll-In Shower)

  • 28 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Bathtub

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Accessible, Bathtub

  • 28 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Accessible, Bathtub

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 2 Double Beds, Accessible, Bathtub

  • 28 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Shower

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Shower

  • 28 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Shower

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Shower

  • 28 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Corner Suite, 1 King Bed, Shower

49-inch LCD TV with cable channels, TV, iPod dock

Corner Suite, 1 King Bed, Shower

  • 33 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Bathtub

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 2 Queen Beds, Bathtub

  • 28 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Family Suite, Multiple Beds (3 Rooms)

In-room safe, desk, laptop workspace, iron/ironing board

Family Suite, Multiple Beds (3 Rooms)

  • 56 sq m
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds

View all photos for Capital Suite, 1 King Bed, Shower

Capital Suite, 1 King Bed, Shower | Living area

Capital Suite, 1 King Bed, Shower

  • 37 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Corner (Roll-In Shower)

Bathroom shower

Suite, 1 King Bed, Accessible, Corner (Roll-In Shower)

  • 33 sq m
  • Sleeps 4
  • 1 King Bed

Similar properties

Exterior

Drury Plaza Hotel Richmond

Pool
Hot tub
Breakfast included
Pet-friendly
4.8 out of 5, Exceptional, (2585)
The price is CA $170
per night
CA $198 total
includes taxes & fees
4 Feb - 5 Feb
Drury Plaza Hotel Richmond

About the area

Richmond

In suburbs.Within 6 miles (10 km) of this Richmond hotel, you'll find Lewis Ginter Botanical Garden and Children's Museum of Richmond. Science Museum of Virginia and Virginia Museum of Fine Arts are also within 6 miles (10 km).

What's nearby

  • Henrico Doctors' Hospital - 4 min drive
  • Lewis Ginter Botanical Garden - 6 min drive
  • University of Richmond - 6 min drive
  • Virginia Museum of Fine Arts - 10 min drive
  • Greater Richmond Convention Center - 11 min drive

Getting around

  • Richmond Staples Mill Road Station - 4 min drive
  • Richmond Intl. Airport (RIC) - 22 min drive

Restaurants

  • ‪Burger King - ‬9 min walk
  • ‪McDonald's - ‬6 min walk
  • ‪Olive Garden - ‬7 min walk
  • ‪Buffalo Wild Wings - ‬2 min drive
  • ‪Denny's - ‬2 min drive

About this property

Embassy Suites by Hilton Richmond

Hotel near Lewis Ginter Botanical Garden in Richmond
Embassy Suites by Hilton Richmond offers its guests an indoor pool and a fitness center. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. Free breakfast is served on weekdays, and guests can also enjoy a free manager's reception daily. WiFi is free in public spaces.

Event space at this hotel measures 10000 square feet (929 square meters) and includes a conference center. A vending machine, gift shops/newsstands, and laundry facilities are also featured at the business-friendly Embassy Suites by Hilton Richmond. Parking is available for a fee.

This Richmond hotel is smoke free.

  • 1 building
  • 225 guestrooms or units
  • 8 levels
  • 2 dining venues
  • 10000 sq ft of conference space
  • 929 sq m of conference space
  • Built in 1986
  • Buffet breakfast (free)
  • Manager's reception (free)
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Gift shop
  • Television in lobby
  • ATM
  • Onsite shopping
  • Elevator
  • No smoking on site
  • Bar or lounge
Embassy Suites by Hilton Richmond offers 225 accommodations with iPod docking stations and MP3 docking stations. Accommodations offer separate dining areas. 49-inch LCD televisions come with premium cable channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Richmond hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and fans. Housekeeping is provided daily.

Languages

Bulgarian, English, Spanish

Property amenities

Family friendly

  • Free cribs/infant beds
  • Indoor pool
  • Laundry facilities
  • Microwave
  • Refrigerator
  • Rollaway/extra beds (surcharge)
  • Separate dining area
  • Separate living room

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Uncovered self parking on site (USD 10.00 per night)
  • RV/bus/truck parking (surcharge) on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available weekdays 6:30 AM–9:30 AM
  • 2 restaurants
  • 1 bar
  • Free daily reception
  • Room service available

Things to do

  • Fitness center
  • Indoor pool
  • Shopping

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 49-inch LCD TV
  • Cable channels
  • iPod dock
  • MP3 dock
  • Premium channels

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Fan
  • Free cribs/infant beds
  • Heating (climate-controlled)
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/tub combination
  • Towels

Food and drink

  • Coffee/tea maker
  • Dining room
  • Microwave
  • Refrigerator
  • Wet bar

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in fee for check-in between 3:00 AM and 6:00 AM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out fee: USD 25.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
Guests are recommended to download the property's Hilton Honors App mobile app before check-in

Access methods

Staffed front desk, smart lock

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • 2 percent tourism fee will be charged

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Uncovered self parking fee: USD 10.00 per night
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 3:00 AM and 6:00 AM
  • Late check-out fee: USD 25.00
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards, and cash. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

We should mention

  • Pool access available from 6:00 AM to 10:00 PM.
  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Embassy Suites Commerce
Embassy Suites Commerce Hotel
Embassy Suites Commerce Hotel Richmond Center
Embassy Suites Richmond Commerce Center
Embassy Suites Richmond - The Commerce Hotel Richmond
Embassy Suites Richmond Commerce Center Hotel
Embassy Suites Commerce Center Hotel
Embassy Suites Commerce Center
Embassy Suites Hilton Richmond Hotel
Embassy Suites Hilton Richmond
Embassy Suites Richmond The Commerce Center
Embassy Suites by Hilton Richmond Hotel
Embassy Suites by Hilton Richmond Richmond
Embassy Suites by Hilton Richmond Hotel Richmond

Embassy Suites by Hilton Richmond Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 480 out of 1004 reviews" "
Rating 8 - Good. 212 out of 1004 reviews" "
Rating 6 - Okay. 135 out of 1004 reviews" "
Rating 4 - Poor. 89 out of 1004 reviews" "
Rating 2 - Terrible. 88 out of 1004 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

silvia

Could have been better
The front desk staff greeting us were excellent, as well as the everyone in the dining area . The evening front desk person went out of her way to look as unwelcoming as possible . Our executive suite needs work . The bathroom door is rotting away and the shower leaks onto the floor . We had to leave a towel on it which was always in the way of the door as the bathroom is very small for such a large room . We were next to a smoking room where the people continuously opened the sliding door for the smoke and threw their butts on the pavement . It was annoying and there should have been a section of rooms where smokers can stay rather then spoiling or time there .
Stayed 2 nights in Oct 2024

6/10 Okay

Dexter

Travelled with partner
Disliked: Staff & service, property conditions & facilities
The lady works at omelettes station, she asked almost everyone to give her tip, the way she asked really rude.
Stayed 2 nights in Sep 2024

4/10 Poor

Holly

Property is very dated. Room AC didn’t work and would go no lower than 76 degrees.
Stayed 2 nights in Oct 2024

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

4/10 Poor

Kervin

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
Central Air and elevator was out of service
Stayed 2 nights in Oct 2024

4/10 Poor

Richard

Disliked: Property conditions & facilities
The air conditioning was off the whole time. The elevators were out most of the time. The hot water was boiling from the faucet.
Stayed 2 nights in Oct 2024

10/10 Excellent

Tynieca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

6/10 Okay

John

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
It was super nice but the elevators need some updating…they were scary and slow. I did love the room and the sitting area!
Stayed 1 night in Aug 2024

10/10 Excellent

Tykeera

Liked: Cleanliness, staff & service, property conditions & facilities
Natasha was so nice & kind .. & made me stay terrific !!
Stayed 2 nights in Oct 2024

6/10 Okay

LaShaughnessy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was rather warm in Virginia, the staff cut off the AC units. We were told something about a "Indian summer" and they will not turn the units back on. We were told that we could open the windows and we could get a fan from customer service. The rooms were very uncomfortable!!
Stayed 2 nights in Oct 2024

2/10 Terrible

stephanie

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 2 nights in Oct 2024

4/10 Poor

Georgia

Travelled with family, Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Unfortunately the AC was out, so although it worked at night being cool during the day or morning it was extremely warm in the room. Some people received box fans, I was unaware about. We stayed on the 8th floor. One night only two of the four elevators worked and then the second night only one of the four elevators worked so taking the steps was the only option at times. The manager processed a refund for one night but it was brutal. Came in town for a wedding so had no time to change to a different one.
Stayed 2 nights in Oct 2024

8/10 Good

Lori

Liked: Cleanliness
Hotel had no AC. The front desk informed me at check in that it was turned off for the season, in October in Virginia? It’s going to be in the upper 70s next week! Seems unrealistic that AC cannot be accessed if temps necessitate.
Stayed 1 night in Oct 2024

2/10 Terrible

Jose

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Breakfast
Stayed 2 nights in Oct 2024

10/10 Excellent

Caleb

Stayed 1 night in Sep 2024

10/10 Excellent

Charles, Blaine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfasts were well organized, plentiful and great variety, well-serviced. Dining area was clean and well-monitored for keeping cleanliness standards high. Suite was well maintained and stocked. Front desk staff were polite, efficient, and friendly. I particularly commend Annette for her superb attention to assist us in finding destinations that we were able to find in and around Richmond, VA. Hats off to Annette!! Thank You for an enoyable stay! C C CALLOW
Stayed 3 nights in Oct 2024

6/10 Okay

heather

Travelled with group
Disliked: Property conditions & facilities
I had to sleep with the balcony door open as there was no air conditioning. Totally unsafe & health concern.
Stayed 2 nights in Oct 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

8/10 Good

Ashleigh

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were a few areas in the public spaces that look like they need a little TLC such as handrails. The reception was substantially less than I have experienced in past stays at other embassy suites properties
Stayed 1 night in Oct 2024

6/10 Okay

Michael, Laurel

Travelled with group
Liked: Staff & service
Hotel was okay. Heat was on in the property and the air could not be cut on. Left rooms really hot. We were told to open our windows to cool our rooms.

2/10 Terrible

Wylisha

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unprofessional
We drove 13 hours to the hotel only to be told we don’t have a room and we paid for the room. Very upsetting that we couldn’t be placed in a sister hotel it was just like oh well next in line.
Stayed 2 nights in Oct 2024

2/10 Terrible

Shanika

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I was very disappointed with the quality of my stay this property air conditioner was not working and the temperature in the room was unbearable to withstand.
Stayed 2 nights in Oct 2024

2/10 Terrible

Kay

Travelled with family, Travelled with family and small children
Disliked: Cleanliness
There was no air conditioning in the entire hotel. We were told Expedia could call and they would authorize a refund. I have been trying for 3 days to get a refund from Expedia. We had to check in to another hotel. Beware of Expedia and Embassy Suites
Stayed 3 nights in Oct 2024

4/10 Poor

Donna

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Natasha

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Great experience! All of their staff were friendly and the bar experience was nice!
Stayed 2 nights in Oct 2024