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Ciqala Suites Hotel

4.0 star property
4-star hotel near Puerto Rico Convention Center

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Photo gallery for Ciqala Suites Hotel

Terrace/patio
Studio Suite, 1 Queen Bed | Living area
Outdoor pool, open 7:00 AM to 7:00 PM, pool umbrellas, sun loungers
Terrace/patio
The Signature Suite

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Pet-friendly
  • Pool
  • Parking included

Explore the area

Map
752 Manuel Fernandez Juncos Ave, San Juan, 00908
  • Puerto Rico Convention Center
    ‪12 min walk‬
  • Condado Beach
    ‪18 min walk‬
  • Casino del Mar at La Concha Resort
    ‪3 min drive‬
  • San Juan (SJU-Luis Munoz Marin Intl.)
    ‪21 min drive‬

Room options

View all photos for Deluxe Suite

Deluxe Suite

Deluxe Suite

  • 74 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Studio Suite, 1 Queen Bed

Studio Suite, 1 Queen Bed

Studio Suite, 1 Queen Bed

  • 39 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for The Signature Suite

The Signature Suite

The Signature Suite

  • 39 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Bathroom

Suite, 1 Bedroom

  • 46 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Presidential Suite

Presidential Suite

Presidential Suite

  • 158 sq m
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Superior Room, 1 Queen Bed

Superior Room, 1 Queen Bed

Superior Room, 1 Queen Bed

  • 29 sq m
  • Sleeps 2
  • 1 Queen Bed

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About the area

San Juan

Santurce stay.Within a 15-minute walk of this Santurce hotel, you'll find Puerto Rico Convention Center and Pan American Pier. Condado Beach and Casino del Mar at La Concha Resort are also within 2 miles (3 km).

What's nearby

  • Sheraton Casino - 9 min walk - 0.8 km
  • Puerto Rico Convention Center - 12 min walk - 1.1 km
  • Pan American Pier - 15 min walk - 1.3 km
  • Condado Beach - 18 min walk - 1.6 km
  • Casino del Mar at La Concha Resort - 3 min drive - 2.2 km

Getting around

  • Hato Rey Station - 4 min drive
  • Luis Munoz Marin Intl. Airport (SJU) - 21 min drive

Restaurants

  • ‪Casita Miramar - ‬6 min walk
  • ‪La Isla - ‬4 min walk
  • ‪Los Pinos Num 2 - ‬7 min walk
  • ‪Éter Rooftop & Lounge - ‬1 min walk
  • ‪Habitante Cafe - ‬5 min walk

About this property

Ciqala Suites Hotel

4-star hotel near Puerto Rico Convention Center
There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily. Public spaces have free WiFi.

An outdoor pool, a rooftop terrace, and multilingual staff are also featured at the business-friendly Ciqala Suites Hotel. Free self parking is available.

This 4-star San Juan hotel is smoke free.

  • 1 building
  • 33 guestrooms or units
  • 8 levels
  • Built in 2010
  • Cooked-to-order breakfast (free)
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Ciqala Suites Hotel offers 33 air-conditioned accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Memory foam beds feature premium bedding. LCD televisions come with cable channels. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Languages

English, Spanish

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Embassy Suites by Hilton San Juan Hotel & Casino

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CA $392 total
includes taxes & fees
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Property amenities

Family friendly

  • In-room microwave
  • Outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free beach shuttle
  • Free covered self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A poolside bar
  • A restaurant

Things to do

  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • LCD TV with cable channels

Bedroom

  • Blackout drapes
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Minibar

More

  • Air conditioning
  • Desk
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 6:00 AM
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per pet, per stay
  • Only dogs are allowed
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200.00 per accommodation, per stay
  • Service fee: 20 percent

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and a security system
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. 
    For guests' safety, the property includes a smoke detector and a security system in each accommodation. The property is professionally cleaned.

We should mention

  • Pool access available from 7:00 AM to 7:00 PM.
  • Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

CIQALA
CIQALA Luxury
CIQALA Luxury Suites
CIQALA Luxury Suites Condo
CIQALA Luxury Suites Condo San Juan
CIQALA Luxury Suites San Juan
CIQALA Suites
Ciqala Hotel San Juan
CIQALA Luxury Suites
Ciqala Suites Hotel Hotel
Ciqala Suites Hotel San Juan
Ciqala Suites Hotel Hotel San Juan

Ciqala Suites Hotel Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 421 out of 1011 reviews
Rating 8 - Good. 212 out of 1011 reviews
Rating 6 - Okay. 119 out of 1011 reviews
Rating 4 - Poor. 99 out of 1011 reviews
Rating 2 - Terrible. 160 out of 1011 reviews

7.8/10

Cleanliness

8.8/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Pedro

Stayed 11 nights in Dec 2024

2/10 Terrible

Giselle

Stayed 1 night in Nov 2024

10/10 Excellent

Cynthia Soto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional, knowledgable staff. Especially the 3 I interacted most Gustavo, Giselle, Mirabel. Couldn’t do enough for you.
Stayed 3 nights in Dec 2024

8/10 Good

carlo

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Yasmine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Graet service!
Stayed 3 nights in Nov 2024

6/10 Okay

Barbara

Travelled with family
Disliked: Amenities
Ofrecen desayuno incluido con estadia pero nunca llega. Lo ordenamos segun la instruccion que nos indicaron pero nunca llego. Bajamos a preguntar por que tampoco el telefono de la habitación funciona para comunicarse a front desk, nos indican que lo tenian para otra hora y pues esperamos. A la hora que nos dijeron tampoco llego. Hicimos check out nunca recibimos el desayunos “incluido”
Stayed 1 night in Dec 2024

10/10 Excellent

Danellie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente hotel , todos los empleados muy amable y atentos , todo limpio ,central de todo lo recomiendo 100% .
Stayed 2 nights in Nov 2024

6/10 Okay

Rakesh

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Have to move out due to electricity issue and breakfast was not provided on the last day
Stayed 4 nights in Nov 2024

8/10 Good

Israel

Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 2 nights in Nov 2024

8/10 Good

Ramon

Stayed 1 night in Nov 2024

4/10 Poor

Arwa

Liked: Staff & service
Stayed 1 night in Nov 2024

6/10 Okay

Joselee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2024

6/10 Okay

Luis

😉
Stayed 1 night in Nov 2024

8/10 Good

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooftop views. Staff was super friendly. 24/7 mini mart next door has some sketchy characters around…
Stayed 4 nights in Nov 2024

10/10 Excellent

Beverly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Roger

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

8/10 Good

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The included room service breakfast was excellent. There was a mistake one day but the staff took care of it efficiently. The pool was a weird since it was in the middle of the restaurant, but the view from it was great. One concern was that we checked out at 3 AM but there was no one at the front desk and the doors were open for anyone to come in.
Stayed 5 nights in Nov 2024

8/10 Good

Saupik

Travelled with partner
Liked: Cleanliness, staff & service
The hotel is located in a resident neighborhood. So far it is quiet and convenience to highway. Staffs are nice and room service breakfast is good. Room is big enough and clean, however there is no pictures or any decorations on the wall and the wall color is in dark grey (so plain) . Windows is high and some view is blocked by the headboard of the bed. All these made me feel blue.
Stayed 3 nights in Nov 2024

10/10 Excellent

Conrad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
THE ROOF TOP WAS GREAT
Stayed 4 nights in Oct 2024

8/10 Good

Jesus

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I had the same room as before The toilet was still faulty after I reported the problem twice.
Stayed 2 nights in Nov 2024

2/10 Terrible

Georgegino, Santo Domingo

Travelled with family
Disliked: Amenities, property conditions & facilities
Property need some upgrades and because of party for outsiders it is too busy
Stayed 2 nights in Nov 2024

8/10 Good

Katherine

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Darron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

2/10 Terrible

Kim, Boynton Beach

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an extremely disappointing experience. The hotel needs serious upgrading. The executive suite/penthouse room was impersonal, cold atmosphere and sparce. The upstairs fooftop bar had excellent food and great service but the facility is in an extremely disgraceful state needing immediate and imminent repairs! The pool tiles need descaling, the stainless steel needs cleaning and polishing, the deck is dangerously in need of repair. I would never recommend this hotel or stay there again. I believe the owner is looking at opening another???? 🙄
Stayed 1 night in Sep 2024

10/10 Excellent

Sheika

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Great service.
Stayed 1 night in Oct 2024