Book Cheap Hotels in San Marcos La Laguna

"1. Inconsistent check-in information We were initially informed that check-in was only available between 3pm and 6pm. However, when we contacted the hotel due to a travel delay, we were then told check-in was available until 8pm. This inconsistency caused unnecessary stress during our journey. 2. Lack of luggage assistance At reception, we were told that someone would assist us with our luggage, but no one came. We ended up carrying all our luggage ourselves. If assistance is not available, expectations should be managed more clearly. 3. Poor cleanliness standards One of the bath towels provided was visibly dirty and had not been properly cleaned. When we reported this to the front desk, there was no apology or acknowledgement, which is not acceptable for a hotel of this standard. 4. Unreliable laundry service We were told that laundry given in the morning would be returned in the afternoon. However, it was not ready until the next morning, which disrupted our travel plans. Additionally, the clean clothes were returned in the same bag used for dirty laundry, despite our request for a new one. 5. Noise and room comfort issues The hotel was very noisy due to a nearby bar playing music until late evening and additional noise early in the morning. The curtains also did not block out sunlight effectively, making it difficult to rest properly."

"We stayed in armadillo room. Rooms are staggered on the hill , our room was the highest. View is fantastic. Room was nice. Great hot water,lighting,sockets ok, small heater which was definitely needed at night. Room cleaned everyday. Staff were nice, left you alone. Resident cat was friendly. The breakfast was traditional,with a bowl of fruit. It was fine but got a little boring. Other choices you had to pay for and were a little expensive for us. The breakfast got busy and there's only two staff on , I think sometimes they need another helping hand . I would recommend this place , there's a little noise from the road but it's not bad. Tuk tuk into town is 15 Q per person."

"The hotel don’t mention that restroom is not in the room. Also there a lot of walking steps up hill. "

"No tiene aire acondicionado. El aire que ponen no enfría y únicamente hace mucho ruido. No vale la pena en relación al precio "

"Excellent"

"Great location, beautiful hotel grounds, nice pool with water slide, and great views of Lake Atlitan from the hotel property. Parking is free and plenty of space (there are two parking lots). Only downside is there is no fan, fridge or AC, so it can be humid and hot. "