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Mercure London Staines-upon-Thames Hotel

3.0 star property
Enjoy 2 bars/lounges at this 3-star Staines hotel

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Mercure London Staines-upon-Thames Hotel

Exterior
Twin Room, River View
Exterior
2 bars/lounges
Exterior

Reviews

7.4 out of 10

Good

Popular amenities

  • Room service
  • Bar
  • 24/7 front desk
  • Parking available
  • Pet-friendly
  • Laundry

Explore the area

Map
Thames Street, Staines, England, TW18 4SJ
  • Royal Holloway, University of London
    5 min drive
  • Riverside Restaurant and Bar
    1 min walk
  • Staines Station
    9 min walk
  • London (LHR-Heathrow)
    21 min drive

Room options

View all photos for Twin Room, River View

Twin Room, River View

Twin Room, River View

  • 15 sq m
  • River view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Classic Room, 1 Double Bed

Classic Room, 1 Double Bed

Classic Room, 1 Double Bed

  • 15 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Privilege, Room, 1 Queen Bed

Privilege, Room, 1 Queen Bed

Privilege, Room, 1 Queen Bed

  • 15 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Room, River View

In-room safe, desk, blackout drapes, iron/ironing board

Double Room, River View

  • 15.0 sq m
  • River view
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, 1 Double Bed with Sofa bed (Classic)

Family Room, 1 Double Bed with Sofa bed (Classic)

Family Room, 1 Double Bed with Sofa bed (Classic)

  • 15 sq m
  • River view
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

Similar properties

Exterior

ibis London Heathrow Airport

Pet-friendly
Free WiFi
Restaurant
Breakfast available
3.9 out of 5, Good, (2259)
The price is CA $98
per night
CA $118 total
includes taxes & fees
9 Jan - 10 Jan
ibis London Heathrow Airport

About the area

Staines

Near the airport.Within a 5-minute walk of this Staines hotel, you'll find Thames River and Thames Path. Magna Carta Monument and Thorpe Park are also within 3 miles (5 km).

What's nearby

  • Royal Holloway, University of London - 5 min drive
  • Thorpe Park - 6 min drive
  • Windsor Castle - 12 min drive
  • Windsor Great Park - 12 min drive
  • LEGOLAND® Windsor - 13 min drive

Getting around

  • Staines Station - 9 min walk
  • Station A Station - 9 min drive
  • Heathrow Airport (LHR) - 21 min drive

Restaurants

  • ‪McDonald's - ‬4 min walk
  • ‪Caffè Nero - ‬4 min walk
  • ‪Costa Coffee - ‬6 min walk
  • ‪Nostrano Lounge - ‬3 min walk
  • ‪Nando's - ‬5 min walk

About this property

Mercure London Staines-upon-Thames Hotel

Enjoy 2 bars/lounges at this 3-star Staines hotel
There's a restaurant on site. You can unwind with a drink at one of the 2 bars/lounges. A business center and a meeting room are available.

WiFi is free in public spaces. The business-friendly Mercure London Staines-upon-Thames Hotel also features a terrace, a garden, and laundry facilities. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 3-star Staines hotel is smoke free.

  • 88 guestrooms or units
  • 3 levels
  • 2 bars or lounges
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Terrace
  • Garden
  • No smoking on site
  • 1 conference room
  • Dining venue
Mercure London Staines-upon-Thames Hotel offers 88 accommodations with safes and complimentary bottled water. 32-inch LCD televisions come with premium satellite channels. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Languages

Arabic, Chinese (Mandarin), Croatian, Czech, Danish, Dutch, English, French, German, Hindi, Hungarian, Italian, Lithuanian, Norwegian, Polish, Portuguese, Romanian, Slovak, Spanish, Swedish

Property amenities

Family friendly

  • Free cribs/infant beds
  • Laundry facilities
  • Rollaway/extra beds (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (GBP 10.00 per day)
  • Limited onsite parking

Food and drink

  • Continental breakfast available for a fee daily 7 AM–9 AM: GBP 7.00 per person
  • 1 restaurant
  • 2 bars/lounges
  • 24-hour room service

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Upper floors accessible by stairs only

Room amenities

Entertainment

  • 32-inch LCD TV
  • Premium channels
  • Satellite channels

Bedroom

  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Heating
  • Portable fan
  • Rollaway/extra beds (surcharge)

Bathroom

  • Eco-friendly toiletries
  • Private bathroom
  • Shower/tub combination
  • Towels

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products provided
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Safe
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 50

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: GBP 10 per pet, per day
  • Maximum 1 pets
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for GBP 10.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 50 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately GBP 7.00 per person
  • Self parking fee: GBP 10.00 per day
  • Pet fee: GBP 10 per pet, per day
  • Service animals are exempt from fees
  • Late check-out fee: GBP 50 (subject to availability)
  • Rollaway bed fee: GBP 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards, and cash.

We should mention

  • Up to 2 children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Staines-upon-Thames
Mercure Hotel Staines-upon-Thames
Mercure London Staines-upon-Thames
Mercure London Staines-upon-Thames Hotel
Mercure Staines-upon-Thames
Mercure Staines-upon-Thames Hotel
Staines-upon-Thames Hotel
Accor Thames Hotel Staines
Mercure Thames Lodge Staines Hotel Staines
Mercure Thames Hotel Staines
Mercure London Staines-upon-Thames Hotel Hotel
Mercure London Staines-upon-Thames Hotel Staines
Mercure London Staines-upon-Thames Hotel Hotel Staines

Mercure London Staines-upon-Thames Hotel Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 164 out of 620 reviews" "
Rating 8 - Good. 241 out of 620 reviews" "
Rating 6 - Okay. 110 out of 620 reviews" "
Rating 4 - Poor. 56 out of 620 reviews" "
Rating 2 - Terrible. 49 out of 620 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

6.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Phil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice river setting
A nice hotel on the river. Well kept to a high standard and friendly, helpful staff
Stayed 1 night in Sep 2024

10/10 Excellent

Inese

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
I was pleasantly surprised about room and staff service 😍👌 some 4 star hotel staff should take example how to give a good service. Definitely recommend this hotel and will stay again in future. ⭐️⭐️⭐️⭐️⭐️
Stayed 1 night in Sep 2024

10/10 Excellent

Richy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay Stayed in room with view and balcony 👍 Excellent staff on reception in the morning
Stayed 2 nights in Sep 2024

4/10 Poor

Tom

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Sep 2024

6/10 Okay

James, Harrow

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The room was clean and nice but without air con and only able to open the windows slightly it got far too hot. Even though it was raining overnight
Stayed 1 night in Sep 2024

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, spotless rooms and a great breakfast
Stayed 1 night in Sep 2024

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Nice enough location but the hotel is not run for a guest experience!
Stayed 1 night in Sep 2024

8/10 Good

Carolyn

Stayed 1 night in Sep 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a lovely big room amazing bed with in walking distance to everything shopping center train and bus station all within 7 mins walk
Stayed 1 night in Aug 2024

10/10 Excellent

Gordon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

6/10 Okay

Melissa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
No lift. For a hotel close to the airport and most guest having heavy luggage it shocked me. No breakfast included and staff aren’t overly friendly on the front desk. Lovely big bed and very clean. Nothing in the area if you are looking for food.
Stayed 1 night in Sep 2024

8/10 Good

Elizabeth

We booked a room for one night to be closer to Heathrow Airport for a flight the next day. After confirming that a late night check in was available, we arrived around 10.30 pm. We were offered a wake up call at checkin which was thoughtful. We asked for a nightcap at the bar, and were told he could bring it to our rooms if we wanted to. We spent a pleasant half hour having a drink and chatting to the staff. When we retired to our room, again more drinks were offered through room service. The room was very clean. The air con machine was not producing any cold air, so we turned it off as it was not worth the noise. The hotel has been decorated to keep the place maintained, but it is dated, and there is only so much a lick of paint do. Needs a proper renovation. But, as the paying guest wants a 5 star stay at a 1 star price, I feel for these businesses. Would I stay here again? Yes, it was within a 20 minutes rush hour drive to Heathrow, the beds were comfy, there was paid parking on site and the staff were really friendly and helpful.
Stayed 1 night in Sep 2024

4/10 Poor

Lina

Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Cleanliness
Stayed 3 nights in Sep 2024

8/10 Good

Tunde

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay in Mercure Staines
Hotel is perfectly located with viewing over the river thames. Easy access to transportation, restaurants and nearly all major shops. We felt safe for our 5 days stay. The staff are excellentfrom checking in to departure.
Stayed 5 nights in Aug 2024

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Louise

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice setting
Stayed 1 night in Aug 2024

8/10 Good

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location and short walk to town. Comfy bed Wasn't impressed that main shower didnt work and had been replaced by a smaller shower attached to tap therefore Incouldnt have a shower. Was located on a ground floor room overlooking the car park. It was secure but maybe not the most appropriate when travelling with a child.
Stayed 2 nights in Aug 2024

10/10 Excellent

Katy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed over before a trip to LEGOland. Parking was onsite and cheap (£5 for 24 hours), the breakfast was delicious and the room was spacious and comfortable.
Stayed 1 night in Aug 2024

6/10 Okay

katherine

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2024

10/10 Excellent

Ben

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dog friendly
Very welcoming with our dog, Pablo. We had a beautiful view of the river and a balcony which was a nice surprise and good for the dog. The bed was huge and very comfortable
Stayed 1 night in Aug 2024

10/10 Excellent

david

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good state of decoration in public areas and in the bedroom. Friendly staff, comfortable lounges and bar and peaceful terrace overlooking the River Thames. Good wifi, bed a super king size, large TV, probably 45". Bathroom had a bath and shower combination. Very good buffet breakfast including mixed fruit. The original hotel facia is attractive, pity about the large metal container in the adjacent car park. Great for walks along the river and the shops and market.
Stayed 2 nights in Aug 2024

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for money, nice location by the river
Stayed 1 night in Aug 2024

2/10 Terrible

David

Business traveller
Terrible (well non-existent) Customer Service
Accidentally booked the wrong day. Tried to change it on the same day was booked but as a non-cancellable room they would not move the date by one day. Customer service is therefore considered terrible and I would never book this hotel again, or any in this group of hotels as I know several people that have stayed in Accor Group hotels and have a variety of issues including theft. And nothing is ever done at hotel or Group level, they simply dont care. I only booked because it was so close to the audit i was doing. Rather than pay this hotel any more money i elected to drive a 6 hour round trip instead.
Stayed 1 night in Jul 2024