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Keio Plaza Hotel Tokyo

4.5 star property
Family-friendly 4.5-star hotel near Tokyo Metropolitan Government Building

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Keio Plaza Hotel Tokyo

Exterior
Premier Grand - Deluxe 2 Queens with the Club Lounge Access (Breakfast, Tea, and Bar time)
10 restaurants, breakfast, lunch, dinner served; Fusion cuisine
View from property
Delicatessen

Reviews

9.0 out of 10

Wonderful

Guests liked:

Clean rooms, friendly staff, quiet rooms

Popular amenities

  • Bar
  • Breakfast available
  • Room service
  • Air conditioning
  • Parking available
  • Housekeeping

Explore the area

Map
2-2-1 Nishi-Shinjuku, Shinjuku-Ku, Tokyo, Tokyo-to, 160-8330
  • Shinjuku Mitsui Building
    2 min walk
  • Shinjuku I Land
    4 min walk
  • Tokyo Metropolitan Government Building
    4 min walk
  • Tokyo (HND-Haneda)
    38 min drive

Room options

View all photos for Plaza Superior South Wing Twin, Non Smoking, 20F above

1 bedroom, down comforters, in-room safe, individually decorated

Plaza Superior South Wing Twin, Non Smoking, 20F above

  • 30 sq m
  • City view
  • Sleeps 6
  • 2 Large Twin Beds

View all photos for Superior Twin Room, Non Smoking

1 bedroom, down comforters, in-room safe, individually decorated

Superior Twin Room, Non Smoking

  • 34 sq m
  • City view
  • Sleeps 6
  • 2 Large Twin Beds

View all photos for Deluxe Select Twin Connecting Room, Non Smoking

Deluxe Select Twin Connecting Room, Non Smoking

Deluxe Select Twin Connecting Room, Non Smoking

  • 71 sq m
  • City view
  • Sleeps 8
  • 4 Large Twin Beds

View all photos for Deluxe Select Twin, Non Smoking

Deluxe Select Twin, Non Smoking

Deluxe Select Twin, Non Smoking

  • 35.5 sq m
  • City view
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Standard Twin, Non Smoking

1 bedroom, down comforters, in-room safe, individually decorated

Standard Twin, Non Smoking

  • 24 sq m
  • City view
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Premier Grand - Superior King with the Club Lounge Access (breakfast, tea, and bar time)

1 bedroom, down comforters, in-room safe, individually decorated

Premier Grand - Superior King with the Club Lounge Access (breakfast, tea, and bar time)

  • 34 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Double Room, Non Smoking

1 bedroom, down comforters, in-room safe, individually decorated

Standard Double Room, Non Smoking

  • 24 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Premier Grand - Suite Family with the Club Lounge Access (breakfast, tea, and bar time)

40-inch flat-screen TV with satellite channels, TV, DVD player

Premier Grand - Suite Family with the Club Lounge Access (breakfast, tea, and bar time)

  • 71 sq m
  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Luxury Deluxe Twin, Non Smoking (Universal Design)

1 bedroom, down comforters, in-room safe, individually decorated

Luxury Deluxe Twin, Non Smoking (Universal Design)

  • 47 sq m
  • City view
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Deluxe Twin, Non Smoking (Universal Design)

1 bedroom, down comforters, in-room safe, individually decorated

Deluxe Twin, Non Smoking (Universal Design)

  • 36 sq m
  • City view
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Junior Suite Twin, Non Smoking (Universal Design)

1 bedroom, down comforters, in-room safe, individually decorated

Junior Suite Twin, Non Smoking (Universal Design)

  • 67 sq m
  • City view
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Plaza Superior South Wing King, Non Smoking

Plaza Superior South Wing King, Non Smoking

Plaza Superior South Wing King, Non Smoking

  • 30 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Pure Wellness Room - Twin Room - Non Smoking

Pure Wellness Room - Twin Room - Non Smoking

Pure Wellness Room - Twin Room - Non Smoking

  • 35 sq m
  • City view
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Plaza Deluxe Twin Room, Non Smoking (Main Tower)

1 bedroom, down comforters, in-room safe, individually decorated

Plaza Deluxe Twin Room, Non Smoking (Main Tower)

  • 36 sq m
  • City view
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Superior Twin Room, Smoking

1 bedroom, down comforters, in-room safe, individually decorated

Superior Twin Room, Smoking

  • 34 sq m
  • City view
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Standard Double, Smoking

1 bedroom, down comforters, in-room safe, individually decorated

Standard Double, Smoking

  • 24 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin, Smoking

1 bedroom, down comforters, in-room safe, individually decorated

Standard Twin, Smoking

  • 24 sq m
  • City view
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Standard Plus Double, Non Smoking

1 bedroom, down comforters, in-room safe, individually decorated

Standard Plus Double, Non Smoking

  • 24 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Premier Grand - Deluxe King with the Club Lounge Access (breakfast, tea, and bar time)

1 bedroom, down comforters, in-room safe, individually decorated

Premier Grand - Deluxe King with the Club Lounge Access (breakfast, tea, and bar time)

  • 35 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Grand - Deluxe Twin with the Club Lounge Access (breakfast, tea, and bar time)

1 bedroom, down comforters, in-room safe, individually decorated

Premier Grand - Deluxe Twin with the Club Lounge Access (breakfast, tea, and bar time)

  • 36 sq m
  • City view
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Plaza Luxe Double, Non Smoking

1 bedroom, down comforters, in-room safe, individually decorated

Plaza Luxe Double, Non Smoking

  • 30 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Premier Grand - Suite Twin with the Club Lounge Access (breakfast, tea, and bar time)

1 bedroom, down comforters, in-room safe, individually decorated

Premier Grand - Suite Twin with the Club Lounge Access (breakfast, tea, and bar time)

  • 71 sq m
  • City view
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Superior Plus Twin, Non Smoking

1 bedroom, down comforters, in-room safe, individually decorated

Superior Plus Twin, Non Smoking

  • 34 sq m
  • City view
  • Sleeps 6
  • 2 Large Twin Beds

View all photos for Plaza Deluxe South Wing Triple, Non Smoking, 20F above

Plaza Deluxe South Wing Triple, Non Smoking, 20F above

Plaza Deluxe South Wing Triple, Non Smoking, 20F above

  • 41 sq m
  • City view
  • Sleeps 8
  • 3 Large Twin Beds

View all photos for Premier Grand - Suite King with the Club Lounge Access (breakfast, tea, and bar time)

1 bedroom, down comforters, in-room safe, individually decorated

Premier Grand - Suite King with the Club Lounge Access (breakfast, tea, and bar time)

  • 71 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Plus Twin, Non Smoking

1 bedroom, down comforters, in-room safe, individually decorated

Deluxe Plus Twin, Non Smoking

  • 36 sq m
  • City view
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Deluxe Plus Double, Non Smoking

1 bedroom, down comforters, in-room safe, individually decorated

Deluxe Plus Double, Non Smoking

  • 36 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Plaza Superior South Wing Twin, Non Smoking

1 bedroom, down comforters, in-room safe, individually decorated

Plaza Superior South Wing Twin, Non Smoking

  • 30 sq m
  • City view
  • Sleeps 6
  • 2 Large Twin Beds

View all photos for Premier Grand - Deluxe 2 Queens with the Club Lounge Access (Breakfast, Tea, and Bar time)

Premier Grand - Deluxe 2 Queens with the Club Lounge Access (Breakfast, Tea, and Bar time)

Premier Grand - Deluxe 2 Queens with the Club Lounge Access (Breakfast, Tea, and Bar time)

  • 36 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Plaza Superior Twin, Non Smoking (Main Tower)

1 bedroom, down comforters, in-room safe, individually decorated

Plaza Superior Twin, Non Smoking (Main Tower)

  • 34 sq m
  • City view
  • Sleeps 6
  • 2 Large Twin Beds

Deluxe Plus Twin Room (Triple)

  • 35.5 sq m
  • Sleeps 5
  • 2 Large Twin Beds and 1 Twin Bed

View all photos for Plaza Luxe King, Non Smoking

Plaza Luxe King, Non Smoking

Plaza Luxe King, Non Smoking

  • 40.1 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Grand - Suite with the Club Lounge Access (breakfast, tea, and bar time)

40-inch flat-screen TV with satellite channels, TV, DVD player

Premier Grand - Suite with the Club Lounge Access (breakfast, tea, and bar time)

  • 70.1 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Standard Plus - Twin Room

  • 23.5 sq m
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Luxury Family Room, Non-Smoking

Luxury Family Room, Non-Smoking

Luxury Family Room, Non-Smoking

  • 46.3 sq m
  • City view
  • Sleeps 9
  • 5 Large Twin Beds

View all photos for Plaza Deluxe South Wing Twin (Non-Smoking)

1 bedroom, down comforters, in-room safe, individually decorated

Plaza Deluxe South Wing Twin (Non-Smoking)

  • 40.1 sq m
  • City view
  • Sleeps 6
  • 2 Large Twin Beds

View all photos for Plaza Deluxe South King (Non-Smoking)

1 bedroom, down comforters, in-room safe, individually decorated

Plaza Deluxe South King (Non-Smoking)

  • 40.1 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Plaza Superior South Wing Double, Non Smoking

1 bedroom, down comforters, in-room safe, individually decorated

Plaza Superior South Wing Double, Non Smoking

  • 30 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

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About the area

Tokyo

City center stay.A stay at this Shinjuku hotel places you steps from Shinjuku Mitsui Building and within a 5-minute walk of Pentax Square. Shinjuku Nomura Building and Tokyo Metropolitan Government Building are also within half a mile (1 km).

What's nearby

  • Shinjuku I Land - 4 min walk - 0.4 km
  • Tokyo Metropolitan Government Building - 4 min walk - 0.4 km
  • Shinjuku Sumitomo Building - 6 min walk - 0.5 km
  • Shinjuku Gyoen National Garden - 2 min drive - 1.8 km
  • Meiji Jingu Shrine - 4 min drive - 2.7 km

Getting around

  • Tochomae Station - 3 min walk
  • Shinjuku Station - 8 min walk
  • Haneda Airport (HND) - 38 min drive

Restaurants

  • ‪スターバックス - ‬3 min walk
  • ‪あるでん亭新宿店 - ‬4 min walk
  • ‪オールデイダイニング 樹林 - ‬2 min walk
  • ‪Sizzler - ‬4 min walk
  • ‪アートラウンジ デュエット - ‬2 min walk

About this property

Keio Plaza Hotel Tokyo

Family-friendly 4.5-star hotel near Tokyo Metropolitan Government Building
There are 10 restaurants and 3 coffee shops/cafes, as well as a grocery/convenience store. You can unwind with a drink at one of the 5 bars/lounges. A meeting room and coworking spaces are available.

A computer station is on site and WiFi is free in public spaces. A fitness center, a vending machine, and multilingual staff are also featured at the luxury Keio Plaza Hotel Tokyo. An airport shuttle at scheduled times is available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis. A complete renovation of Keio Plaza Hotel Tokyo was completed in March 2020.

Smoking is allowed in designated areas at this 4.5-star Tokyo hotel.

  • 1453 guestrooms or units
  • 47 levels
  • 2 buildings
  • 10 dining venues
  • 5 bars or lounges
  • 3 coffee shops
  • Built in 1971
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Gift shop
  • Computer for guest use
  • Newspapers for purchase
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • 1 conference room
Keio Plaza Hotel Tokyo offers 1453 accommodations with DVD players and safes. Each accommodation is individually furnished and decorated. Beds feature down comforters. 40-inch flat-screen televisions come with satellite channels. Bathrooms include separate bathtubs and showers, slippers, bidets, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is offered daily and in-room massages can be requested.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Languages

Chinese (Mandarin), English, French, German, Italian, Japanese, Korean, Portuguese, Spanish

Property amenities

Family friendly

  • DVD player
  • Free theme park shuttle
  • Grocery/convenience store
  • Highchair
  • In-room child care (surcharge)
  • Laundry facilities
  • Refrigerator
  • Stroller
  • Toys

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (JPY 1000 per night; includes in/out privileges)
  • Limited onsite parking
  • Electric car charging station on site
  • Wheelchair-accessible parking and van parking available
  • Height restrictions apply for onsite parking
  • Roundtrip airport shuttle (surcharge) from 6:00 AM - 5:30 PM
  • Airport shuttle at scheduled times
  • Free theme park shuttle

Food and drink

  • Buffet breakfast available for a fee daily 6:00 AM–10:00 AM: JPY 4500 for adults and JPY 3500 for children
  • 10 restaurants and 3 coffee shops
  • 5 bars/lounges
  • Room service available

Things to do

  • Art gallery
  • Bike parking
  • Bike storage
  • Designer stores
  • Fitness center
  • Shopping

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Elevator
  • Elevator door width (inches): 40
  • Front entrance ramp
  • Hand-held showerhead
  • Height-adjustable showerhead
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • 4 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs available on site

Room amenities

Entertainment

  • 40-inch flat-screen TV
  • DVD player
  • Satellite channels

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Heating (climate-controlled)

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Food and drink

  • Free bottled water
  • Refrigerator

More

  • Electrical adapters/chargers
  • Free newspapers
  • In-room massage
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Laptop-friendly workspace
  • Local maps
  • Phone
  • Restaurant dining guide
  • Safe
  • Slippers
  • Water-efficient showers only
  • Water-efficient toilets only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Meals are not included in the room rate for children ages 5 years and younger who are included in the reservation.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free, per registered adult, when using existing bedding.
  • Rollaway/extra beds are available for JPY 25000.0 per night.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately JPY 4500 for adults and JPY 3500 for children
  • Airport shuttle fee: JPY 1250 per person (one-way)
  • Airport shuttle fee per child: JPY 630 (one-way), (from 1 to 12 years old)
  • Self parking fee: JPY 1000 per night (in/out privileges)
  • Rollaway bed fee: JPY 25000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation.

We should mention

  • One child 5 years old or younger stays free, per registered adult, in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Guests with tattoos are not able to use the onsite public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Keio
Keio Hotel
Keio Hotel Tokyo Plaza
Keio Plaza Tokyo
Keio Tokyo Plaza
Keio Plaza Hotel Tokyo Shinjuku
Keio Plaza Shinjuku
Keio Plaza Hotel Tokyo
Keio Plaza Hotel
Keio Plaza
Keio Plaza Hotel Tokyo Hotel
Keio Plaza Hotel Tokyo Tokyo
Keio Plaza Hotel Tokyo Hotel Tokyo

Keio Plaza Hotel Tokyo Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1229 out of 1910 reviews" "
Rating 8 - Good. 457 out of 1910 reviews" "
Rating 6 - Okay. 129 out of 1910 reviews" "
Rating 4 - Poor. 61 out of 1910 reviews" "
Rating 2 - Terrible. 34 out of 1910 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

David, AUSTIN

Stayed 2 nights in Oct 2024

6/10 Okay

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location and excellent facilities for couples, families and business travelers alike.
Stayed 2 nights in Oct 2024

10/10 Excellent

LINA, Milpitas

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and Services are very good and helpful.
Stayed 5 nights in Sep 2024

10/10 Excellent

Hsiang- Fen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room size is very good for Tokyo. We had a 3 bed room and enough drawers for a few days without living off our suitcases. Short walk to the station. Plenty of restaurants on the way to the station. Room is clean. The lobby is very big and grand but mostly empty.
Stayed 4 nights in Aug 2024

10/10 Excellent

Mark

Stayed 7 nights in Aug 2024

10/10 Excellent

Ngiap Leng Karen, Singapore

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super good location. This is my 5th time staying here. Will definitely come back again.
Stayed 5 nights in Aug 2024

10/10 Excellent

Andrew, Denver

Stayed 2 nights in Aug 2024

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just an idealic stay at this hotel. Staff were top notch, curtious and very very helpful. Facilities are out of this world. Just wish the pool hadn't closed the day we arrived for the season should keep it open into September, still warm enough. Would stay here again in a heartbeat.
Stayed 3 nights in Sep 2024

10/10 Excellent

Isabel Mariel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The amenities Initially the airconditioned was slow
Stayed 8 nights in May 2024

8/10 Good

Vesna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

10/10 Excellent

Coleman

Stayed 1 night in Aug 2024

10/10 Excellent

Thawanporn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location and service.
Stayed 2 nights in Sep 2024

10/10 Excellent

Ngiap Leng Karen, Singapore

Travelled with family, Travelled with partner
Liked: Amenities, property conditions & facilities
Great service and convenient location.
Stayed 1 night in Aug 2024

10/10 Excellent

Fang

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is grand with many restaurants. It is next to the Shinjuku station and other subway stations. The breakfast buffet is great, with many varieties.
Stayed 4 nights in Aug 2024

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is perfect. Metro is right off the property. Very close to shopping, restaurants, etc.
Stayed 3 nights in Aug 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great hotel in a top location
Stayed 8 nights in Aug 2024

10/10 Excellent

jinxia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Natasha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel located a very easy walk to Shinjuku but without being in the thick of it. The hotel itself was beautiful and the facilities well maintained. Very glad we booked a club room - the inclusions were definitely worth it. Particularly the lounge on the 47th floor which had a dedicated kids play space and a fantastic view of the government metropolitan light projections. Would definitely stay here again.
Stayed 1 night in Aug 2024

10/10 Excellent

Sheuk Kei

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
"I'd like to share my experience using the coin laundry at the hotel. I found that local Japanese customers are very disciplined in following the rules, similar to what we experienced in Vancouver. However, I noticed that some guests from Southeast Asia and India did not adhere to the guidelines. They left their clothes in the washing machines for over two hours. Although we asked the hotel staff to help, the release code wasn't working despite their best efforts. When these guests returned, they claimed the machines were reserved for their friends, although we didn't see anyone else waiting. I suggest the hotel post a notice to remind all guests of the rules when using the coin laundry. This would prevent others from suffering due to such inconsiderate behavior, as we ended up wasting four hours waiting and missed several sightseeing spots in Shinjuku because of it."
Stayed 3 nights in Aug 2024

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
"I'd like to share my experience using the coin laundry at the hotel. I found that local Japanese customers are very disciplined in following the rules, similar to what we experienced in Vancouver. However, I noticed that some guests from Southeast Asia and India did not adhere to the guidelines. They left their clothes in the washing machines for over two hours. Although we asked the hotel staff to help, the release code wasn't working despite their best efforts. When these guests returned, they claimed the machines were reserved for their friends, although we didn't see anyone else waiting. I suggest the hotel post a notice to remind all guests of the rules when using the coin laundry. This would prevent others from suffering due to such inconsiderate behavior, as we ended up wasting four hours waiting and missed several sightseeing spots in Shinjuku because of it."
Stayed 2 nights in Aug 2024

10/10 Excellent

Myisha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for kids
Stayed 1 night in Aug 2024

6/10 Okay

Mishuku

Travelled with family
Liked: Staff & service
Rooms were pretty spacious but bathroom could have been cleaner.
Stayed 4 nights in Aug 2024

10/10 Excellent

Michelle, Summerland Point

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great property that is close to transportation and restaurants.
Stayed 7 nights in Aug 2024

8/10 Good

Jessica

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall enjoyed my stay here, had a bit of an issue with the bathroom smelling constantly which is the only issue I had, staff did try to sort it out but it was still there. Room size was large and staff were helpful. Loved the supplied pyjamas! Also managed to do some laundry there which was straight forward and easy. About a 10 min walk to Shinjuku station with the Toei Odeo line also next to the hotel. It’s a quiet location which I liked and never too far from the sites. Would stay here again.
Stayed 5 nights in Aug 2024

10/10 Excellent

Alex

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2024