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Keio Plaza Hotel Tokyo

4.5 star property
Family-friendly 4.5-star hotel near Tokyo Metropolitan Government Building

Choose dates to view prices

your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Keio Plaza Hotel Tokyo

Exterior
View from room
40-inch flat-screen TV with satellite channels, TV, DVD player
10 restaurants, breakfast, lunch, dinner served; Fusion cuisine
Delicatessen

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Bar
  • Room service
  • Parking available

Explore the area

Map
2-2-1 Nishi-Shinjuku, Shinjuku-Ku, Tokyo, Tokyo-to, 160-8330
  • Shinjuku Mitsui Building
    2 min walk
  • 南園
    1 min walk
  • Tochomae Station
    3 min walk
  • Tokyo (HND-Haneda)
    38 min drive

Room options

View all photos for Plaza Superior South Wing Twin, Non Smoking, 20F above

1 bedroom, down comforters, in-room safe, individually decorated

Plaza Superior South Wing Twin, Non Smoking, 20F above

  • 30 sq m
  • City view
  • Sleeps 6
  • 2 Large Twin Beds

View all photos for Superior Twin Room, Non Smoking

1 bedroom, down comforters, in-room safe, individually decorated

Superior Twin Room, Non Smoking

  • 34 sq m
  • City view
  • Sleeps 6
  • 2 Large Twin Beds

View all photos for Deluxe Select Twin Connecting Room, Non Smoking

Deluxe Select Twin Connecting Room, Non Smoking

Deluxe Select Twin Connecting Room, Non Smoking

  • 71 sq m
  • City view
  • Sleeps 8
  • 4 Large Twin Beds

View all photos for Deluxe Select Twin, Non Smoking

Deluxe Select Twin, Non Smoking

Deluxe Select Twin, Non Smoking

  • 35.5 sq m
  • City view
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Standard Twin, Non Smoking

1 bedroom, down comforters, in-room safe, individually decorated

Standard Twin, Non Smoking

  • 24 sq m
  • City view
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Premier Grand - Superior King with the Club Lounge Access (breakfast, tea, and bar time)

1 bedroom, down comforters, in-room safe, individually decorated

Premier Grand - Superior King with the Club Lounge Access (breakfast, tea, and bar time)

  • 34 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Double Room, Non Smoking

1 bedroom, down comforters, in-room safe, individually decorated

Standard Double Room, Non Smoking

  • 24 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Premier Grand - Suite Family with the Club Lounge Access (breakfast, tea, and bar time)

40-inch flat-screen TV with satellite channels, TV, DVD player

Premier Grand - Suite Family with the Club Lounge Access (breakfast, tea, and bar time)

  • 71 sq m
  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Luxury Deluxe Twin, Non Smoking (Universal Design)

1 bedroom, down comforters, in-room safe, individually decorated

Luxury Deluxe Twin, Non Smoking (Universal Design)

  • 47 sq m
  • City view
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Deluxe Twin, Non Smoking (Universal Design)

1 bedroom, down comforters, in-room safe, individually decorated

Deluxe Twin, Non Smoking (Universal Design)

  • 36 sq m
  • City view
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Junior Suite Twin, Non Smoking (Universal Design)

1 bedroom, down comforters, in-room safe, individually decorated

Junior Suite Twin, Non Smoking (Universal Design)

  • 67 sq m
  • City view
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Plaza Superior South Wing King, Non Smoking

Plaza Superior South Wing King, Non Smoking

Plaza Superior South Wing King, Non Smoking

  • 30 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Pure Wellness Room - Twin Room - Non Smoking

1 bedroom, down comforters, in-room safe, individually decorated

Pure Wellness Room - Twin Room - Non Smoking

  • 35 sq m
  • City view
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Plaza Deluxe Twin Room, Non Smoking (Main Tower)

1 bedroom, down comforters, in-room safe, individually decorated

Plaza Deluxe Twin Room, Non Smoking (Main Tower)

  • 36 sq m
  • City view
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Standard Plus Double, Non Smoking

1 bedroom, down comforters, in-room safe, individually decorated

Standard Plus Double, Non Smoking

  • 24 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Premier Grand - Deluxe King with the Club Lounge Access (breakfast, tea, and bar time)

1 bedroom, down comforters, in-room safe, individually decorated

Premier Grand - Deluxe King with the Club Lounge Access (breakfast, tea, and bar time)

  • 35 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Grand - Deluxe Twin with the Club Lounge Access (breakfast, tea, and bar time)

1 bedroom, down comforters, in-room safe, individually decorated

Premier Grand - Deluxe Twin with the Club Lounge Access (breakfast, tea, and bar time)

  • 36 sq m
  • City view
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Plaza Luxe Double, Non Smoking

1 bedroom, down comforters, in-room safe, individually decorated

Plaza Luxe Double, Non Smoking

  • 30 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Premier Grand - Suite Twin with the Club Lounge Access (breakfast, tea, and bar time)

1 bedroom, down comforters, in-room safe, individually decorated

Premier Grand - Suite Twin with the Club Lounge Access (breakfast, tea, and bar time)

  • 71 sq m
  • City view
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Superior Plus Twin, Non Smoking

1 bedroom, down comforters, in-room safe, individually decorated

Superior Plus Twin, Non Smoking

  • 34 sq m
  • City view
  • Sleeps 6
  • 2 Large Twin Beds

View all photos for Plaza Deluxe South Wing Triple, Non Smoking, 20F above

Plaza Deluxe South Wing Triple, Non Smoking, 20F above

Plaza Deluxe South Wing Triple, Non Smoking, 20F above

  • 41 sq m
  • City view
  • Sleeps 8
  • 3 Large Twin Beds

View all photos for Premier Grand - Suite King with the Club Lounge Access (breakfast, tea, and bar time)

1 bedroom, down comforters, in-room safe, individually decorated

Premier Grand - Suite King with the Club Lounge Access (breakfast, tea, and bar time)

  • 71 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Plus Twin, Non Smoking

1 bedroom, down comforters, in-room safe, individually decorated

Deluxe Plus Twin, Non Smoking

  • 36 sq m
  • City view
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Deluxe Plus Double, Non Smoking

1 bedroom, down comforters, in-room safe, individually decorated

Deluxe Plus Double, Non Smoking

  • 36 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Plaza Superior South Wing Twin, Non Smoking

1 bedroom, down comforters, in-room safe, individually decorated

Plaza Superior South Wing Twin, Non Smoking

  • 30 sq m
  • City view
  • Sleeps 6
  • 2 Large Twin Beds

View all photos for Premier Grand - Deluxe 2 Queens with the Club Lounge Access (Breakfast, Tea, and Bar time)

Premier Grand - Deluxe 2 Queens with the Club Lounge Access (Breakfast, Tea, and Bar time)

Premier Grand - Deluxe 2 Queens with the Club Lounge Access (Breakfast, Tea, and Bar time)

  • 36 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Plaza Superior Twin, Non Smoking (Main Tower)

1 bedroom, down comforters, in-room safe, individually decorated

Plaza Superior Twin, Non Smoking (Main Tower)

  • 34 sq m
  • City view
  • Sleeps 6
  • 2 Large Twin Beds

View all photos for Deluxe Plus Twin Room (Triple)

1 bedroom, down comforters, in-room safe, individually decorated

Deluxe Plus Twin Room (Triple)

  • 35.5 sq m
  • City view
  • Sleeps 5
  • 2 Large Twin Beds and 1 Twin Bed

View all photos for Plaza Luxe King, Non Smoking

Plaza Luxe King, Non Smoking

Plaza Luxe King, Non Smoking

  • 40.1 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Grand - Suite with the Club Lounge Access (breakfast, tea, and bar time)

40-inch flat-screen TV with satellite channels, TV, DVD player

Premier Grand - Suite with the Club Lounge Access (breakfast, tea, and bar time)

  • 70.1 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Plus - Twin Room

Room amenity

Standard Plus - Twin Room

  • 23.5 sq m
  • City view
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Luxury Family Room, Non-Smoking

Luxury Family Room, Non-Smoking

Luxury Family Room, Non-Smoking

  • 46.3 sq m
  • City view
  • Sleeps 9
  • 5 Large Twin Beds

View all photos for Plaza Deluxe South Wing Twin (Non-Smoking)

1 bedroom, down comforters, in-room safe, individually decorated

Plaza Deluxe South Wing Twin (Non-Smoking)

  • 40.1 sq m
  • City view
  • Sleeps 6
  • 2 Large Twin Beds

View all photos for Plaza Deluxe South King (Non-Smoking)

1 bedroom, down comforters, in-room safe, individually decorated

Plaza Deluxe South King (Non-Smoking)

  • 40.1 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Plaza Superior South Wing Double, Non Smoking

1 bedroom, down comforters, in-room safe, individually decorated

Plaza Superior South Wing Double, Non Smoking

  • 30 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

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Room

HOTEL GROOVE SHINJUKU, A PARKROYAL Hotel

Free WiFi
Restaurant
Air conditioning
Breakfast available
4.7 out of 5, Exceptional, (795)
The price is CA $367
per night
CA $457 total
includes taxes & fees
19 Jan - 20 Jan
HOTEL GROOVE SHINJUKU, A PARKROYAL Hotel

About the area

Tokyo

City center stay.A stay at this Shinjuku hotel places you steps from Shinjuku Mitsui Building and within a 5-minute walk of Pentax Square. Shinjuku Nomura Building and Tokyo Metropolitan Government Building are also within half a mile (1 km).

What's nearby

  • Shinjuku I Land - 4 min walk
  • Tokyo Metropolitan Government Building - 4 min walk
  • Shinjuku Sumitomo Building - 6 min walk
  • Shinjuku Gyoen National Garden - 2 min drive
  • Meiji Jingu Shrine - 4 min drive

Getting around

  • Tochomae Station - 3 min walk
  • Shinjuku Station - 8 min walk
  • Haneda Airport (HND) - 38 min drive

Restaurants

  • ‪スターバックス - ‬3 min walk
  • ‪あるでん亭新宿店 - ‬4 min walk
  • ‪オールデイダイニング 樹林 - ‬2 min walk
  • ‪Sizzler - ‬4 min walk
  • ‪アートラウンジ デュエット - ‬2 min walk

About this property

Keio Plaza Hotel Tokyo

Family-friendly 4.5-star hotel near Tokyo Metropolitan Government Building
There are 10 restaurants and 3 coffee shops/cafes, as well as a grocery/convenience store. You can unwind with a drink at one of the 5 bars/lounges. A meeting room and coworking spaces are available.

A computer station is on site and WiFi is free in public spaces. A fitness center, a vending machine, and multilingual staff are also featured at the luxury Keio Plaza Hotel Tokyo. An airport shuttle at scheduled times is available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis. A complete renovation of Keio Plaza Hotel Tokyo was completed in March 2020.

Smoking is allowed in designated areas at this 4.5-star Tokyo hotel.

  • 1453 guestrooms or units
  • 47 levels
  • 2 buildings
  • 10 dining venues
  • 5 bars or lounges
  • 3 coffee shops
  • Built in 1971
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Gift shop
  • Computer for guest use
  • Newspapers for purchase
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • 1 conference room
Keio Plaza Hotel Tokyo offers 1453 accommodations with DVD players and safes. Each accommodation is individually furnished and decorated. Beds feature down comforters. 40-inch flat-screen televisions come with satellite channels. Rooms have detached private bathrooms. Bathrooms include separate bathtubs and showers, slippers, bidets, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is offered daily and in-room massages can be requested.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Languages

Chinese (Mandarin), English, French, German, Italian, Japanese, Korean, Portuguese, Spanish

Property amenities

Family friendly

  • DVD player
  • Free theme park shuttle
  • Grocery/convenience store
  • Highchair
  • In-room child care (surcharge)
  • Laundry facilities
  • Refrigerator
  • Stroller
  • Toys

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (JPY 1000 per night; includes in/out privileges)
  • Limited onsite parking
  • Electric car charging station on site
  • Wheelchair-accessible parking and van parking available
  • Height restrictions apply for onsite parking
  • Roundtrip airport shuttle (surcharge) from 6:00 AM - 5:30 PM
  • Airport shuttle at scheduled times
  • Free theme park shuttle

Food and drink

  • Buffet breakfast available for a fee daily 6:00 AM–10:00 AM: JPY 4500 for adults and JPY 3500 for children
  • 10 restaurants and 3 coffee shops
  • 5 bars/lounges
  • Room service available

Things to do

  • Art gallery
  • Bike parking
  • Bike storage
  • Designer stores
  • Fitness center
  • Shopping

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Elevator
  • Elevator door width (inches): 40
  • Front entrance ramp
  • Hand-held showerhead
  • Height-adjustable showerhead
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • 4 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs available on site

Room amenities

Entertainment

  • 40-inch flat-screen TV
  • DVD player
  • Satellite channels

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Heating (climate-controlled)

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom (not in room)
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Food and drink

  • Free bottled water
  • Refrigerator

More

  • Electrical adapters/chargers
  • Free newspapers
  • In-room massage
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Laptop-friendly workspace
  • Local maps
  • Phone
  • Restaurant dining guide
  • Safe
  • Slippers
  • Water-efficient showers only
  • Water-efficient toilets only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Meals are not included in the room rate for children ages 5 years and younger who are included in the reservation.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free, per registered adult, when using existing bedding.
  • Rollaway/extra beds are available for JPY 25000.0 per night.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately JPY 4500 for adults and JPY 3500 for children
  • Airport shuttle fee: JPY 1250 per person (one-way)
  • Airport shuttle fee per child: JPY 630 (one-way), (from 1 to 12 years old)
  • Self parking fee: JPY 1000 per night (in/out privileges)
  • Rollaway bed fee: JPY 25000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation.

We should mention

  • One child 5 years old or younger stays free, per registered adult, in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Guests with tattoos are not able to use the onsite public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Keio
Keio Hotel
Keio Hotel Tokyo Plaza
Keio Plaza Tokyo
Keio Tokyo Plaza
Keio Plaza Hotel Tokyo Shinjuku
Keio Plaza Shinjuku
Keio Plaza Hotel Tokyo
Keio Plaza Hotel
Keio Plaza
Keio Plaza Hotel Tokyo Hotel
Keio Plaza Hotel Tokyo Tokyo
Keio Plaza Hotel Tokyo Hotel Tokyo

Keio Plaza Hotel Tokyo Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1289 out of 1994 reviews" "
Rating 8 - Good. 473 out of 1994 reviews" "
Rating 6 - Okay. 134 out of 1994 reviews" "
Rating 4 - Poor. 62 out of 1994 reviews" "
Rating 2 - Terrible. 36 out of 1994 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

David, AUSTIN

Stayed 2 nights in Oct 2024

6/10 Okay

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location and excellent facilities for couples, families and business travelers alike.
Stayed 2 nights in Oct 2024

10/10 Excellent

David A

Stayed 6 nights in Sep 2024

8/10 Good

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convienent location, quite side of Shinjuku. Can recommend this hotel.
Stayed 6 nights in Sep 2024

4/10 Poor

Rachael

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2024

8/10 Good

Hiu Fai

Stayed 3 nights in Sep 2024

10/10 Excellent

manuel, harbor city

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the personnel were very professional and courteous, very clean hotel adjacent to parks ,shopping and offered great tours. people went out of their way to help you we highly recommend it to any traveler...
Stayed 8 nights in Sep 2024

6/10 Okay

Kwong

Stayed 4 nights in Sep 2024

10/10 Excellent

Derick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay in executive room which was spacious and comfortable
Stayed 4 nights in Sep 2024

10/10 Excellent

Rachit

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for travelling with family. Room size is large and has ample space for Tokyo standards. Excellent amenities and location is very central for most touring needs. Will stay here again in the future.
Stayed 6 nights in Sep 2024

8/10 Good

Amir

Stayed 4 nights in Sep 2024

10/10 Excellent

Edwin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a superb hotel, I did miss a coffee machine in the room but that is just me. I recomend this place to stay.
Stayed 5 nights in Sep 2024

10/10 Excellent

Soung

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel option in Tokyo. Near the major subway stations and Airport limousine actually stops in front of hotel. All staff members were so polite, excellent service. Room was clean and spacious and had all the amenities. Choose breakfast option (it is definitely money well spent). Other food are little expensive end, but were all great!! Highly recommend this hotel to anyone.
Stayed 7 nights in Sep 2024

8/10 Good

Mary

Liked: Cleanliness, amenities, property conditions & facilities
I have been staying at Keio the past few years and noticed the quality of service has declined. The staff used to be super helpful and courteous and I didn’t get that sense of welcoming the past couple of years.
Stayed 10 nights in Sep 2024

10/10 Excellent

Majhid

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Premier Grand Deluxe King rooms are beautifully appointed with great bathroom amenities and the club lounge is fantastic. Even though the main public areas could do with some modernisation, the Premier Grand rooms are phenomenal. A new favourite in the area!
Stayed 3 nights in Sep 2024

10/10 Excellent

Marketa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

Noeline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient place to stay. The airport limousine bus drops you right at the building so no need to drag your bags around. The Shinjuku station is very walkable as is the rest of Shinjuku. It’s easy to get to wherever you want to go using the public transport system. The rooms were clean, comfortable and spacious. Would definitely book again.
Stayed 2 nights in Sep 2024

10/10 Excellent

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, immaculate. Very professional and helpful staff. Would definitely stay again and would recommend to all. Loved every minute.
Stayed 5 nights in Sep 2024

10/10 Excellent

Claire, Gig Harbor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and spacious and walking distance to the stations, shops and restaurants in Shinjuku
Stayed 3 nights in Sep 2024

6/10 Okay

Bishr

Travelled with family
Liked: Cleanliness, property conditions & facilities
We booked a large room for three people 2 adults and one child but at the check in they told us we have to pay extra as expedia reservation showed infant for our child!… I will try to contact Expedia about that to clarify The staff are nice, robotic really so they try to do their jobs as efficient as they can… Breakfast is ok but we had to queue for a table first morning… The area is busy with good public transport connections and plenty of restaurants and bars in the area Overall I found this property expensive for what they offer… definitely not fantastic as promoted… 7/10 as a value for money
Stayed 2 nights in Sep 2024

8/10 Good

Nancy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The bed and pillow was hard, bathroom was very small. The room smelled like smoke.
Stayed 4 nights in Sep 2024

8/10 Good

Tsippora

Stayed 2 nights in Sep 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are amazing. Located in a convenient location. Breakfast is very good. Premier stay guests have great perks like free tea time and cocktail hour. And access to the 47th floor sky lounge. The bathrooms are really nice. Love the big soaking tub. And the views from the guest rooms are nice!
view from breakfast on 45th floor
Stayed 4 nights in Sep 2024

8/10 Good

AGNES

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and clean spacious room. Conveniently located. Staff were cheerful and courteous. Looking forward to another stay there.
Stayed 4 nights in Sep 2024