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El Santuario Resort & Spa

4.0 star property
Lakefront hotel with 2 restaurants and 2 outdoor pools

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Photo gallery for El Santuario Resort & Spa

2 outdoor pools, pool umbrellas, sun loungers
Front of property - evening/night
Two Bedroom Family Suite
2 restaurants, breakfast, lunch, dinner served; international cuisine
Junior Suite, Mountain View | View from room

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Breakfast available
  • Spa
  • Pool
  • Room service
  • 24/7 front desk

Explore the area

Map
Carretera a Colorines Km. 4.5, Valle de Bravo, MEX, 51200
  • Valle de Bravo Dam
    ‪1 min walk‬
  • Ixtapantongo National Training Center
    ‪4 min drive‬
  • Casa De Oración Carmel Maranatha OCD
    ‪5 min drive‬

Room options

View all photos for Junior Room, Mountain View

Junior Room, Mountain View

Junior Room, Mountain View

  • 40 sq m
  • Lake view
  • Sleeps 2
  • 1 Queen Bed and 1 Large Twin Sofa Bed

View all photos for Two Bedroom Family Villa

Two Bedroom Family Villa

Two Bedroom Family Villa

  • 148.8 sq m
  • Lake view
  • Sleeps 4
  • 2 King Beds

View all photos for Master Suite Doble

Master Suite Doble

Master Suite Doble

  • 46.3 sq m
  • Lake view
  • Sleeps 2
  • 2 Double Beds

View all photos for Junior Suite, Mountain View

Junior Suite, Mountain View

Junior Suite, Mountain View

  • 40 sq m
  • Partial lake view
  • Sleeps 2
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Garden Suite

Premium bedding, in-room safe, iron/ironing board, bed sheets

Garden Suite

  • 45 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Basic Studio Suite

Basic Studio Suite

Basic Studio Suite

  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Master Suite King

Master Suite King

Master Suite King

  • Lake view
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Two Bedroom Family Suite

Premium bedding, in-room safe, iron/ironing board, bed sheets

Two Bedroom Family Suite

  • 135.5 sq m
  • Lake view
  • Sleeps 4
  • 2 King Beds

View all photos for City Studio Suite

City Studio Suite

City Studio Suite

  • 26.4 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Lago

Suite Lago

Suite Lago

  • 23.1 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

Similar properties

Restaurant

Rodavento Boutique Hotel

  • Pool
  • Spa
  • Parking included
  • Free WiFi
4.7 out of 5, Exceptional, (424)
The price is CA $246
per night
CA $295 total
includes taxes & fees
2 Mar - 3 Mar
Rodavento Boutique Hotel

About the area

Valle de Bravo

On lake.You'll be within half a mile (1 km) of Valle de Bravo Dam and 2 miles (3 km) of Hridaya Club Garden with a stay here. Ixtapantongo National Training Center and Normal School of Valle de Bravo are also within 3 miles (5 km).

What's nearby

  • Valle de Bravo Dam - 1 min walk
  • Casa De Oración Carmel Maranatha OCD - 5 min drive
  • Saint Francis of Assisi Church - 11 min drive
  • Central Square - 11 min drive
  • Velo de Novia Waterfalls - 29 min drive

Getting around

  • Benito Juarez International Airport (MEX) - 136 min drive

Restaurants

  • ‪Restaurante los Veleros - ‬10 min drive
  • ‪Tacos el Tripa - ‬9 min drive
  • ‪Pizzas Doña Fide - ‬9 min drive
  • ‪Birria el Amigo Erasmo - ‬5 min drive
  • ‪Salon los Girasoles - ‬9 min drive

About this property

El Santuario Resort & Spa

Enjoy 2 outdoor pools at this 4-star Valle de Bravo hotel
El Santuario Resort & Spa offers its guests 2 outdoor swimming pools. There are 2 restaurants on site, along with a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Event space at this hotel measures 377 square feet (35 square meters) and includes a conference center. Spa services, a terrace, and gift shops/newsstands are also featured at El Santuario Resort & Spa. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 4-star Valle de Bravo hotel.

  • 135 guestrooms or units
  • 2 dining venues
  • Meeting rooms
  • 377 sq ft of conference space
  • 35 sq m of conference space
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Smoking in designated areas
  • Bar or lounge
El Santuario Resort & Spa offers 135 accommodations with laptop-compatible safes and complimentary bottled water. Beds feature premium bedding. 50-inch Smart televisions come with cable channels. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Spa El Santuario. Services include hot stone massages, sports massages, Swedish massages, and facials. A variety of treatment therapies are provided, including reflexology. The spa is open daily.

Languages

English, Spanish

Property amenities

Family friendly

  • 2 outdoor pools
  • Laundry facilities
  • Snack bar/deli

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Buffet breakfast available for a fee daily 7:30 AM–11 AM: MXN 300.00 per person
  • 2 restaurants
  • 1 bar
  • Room service available

Things to do

  • 2 outdoor pools
  • Full-service spa
  • Kayaking
  • Tennis

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Front entrance ramp

Room amenities

Entertainment

  • 50-inch Smart TV
  • Cable channels

Bedroom

  • Bed sheets
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Food and drink

  • Free bottled water

More

  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:30 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at El Santuario Resort & Spa

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MXN 200.0 per stay.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 300.00 per person
  • Rollaway bed fee: MXN 200.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted. 
    For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

El Santuario Resort Residences Valle de Bravo
El Santuario Resort Residences
El Santuario Residences Valle de Bravo
El Santuario Residences
El Santuario Resort Valle de Bravo
El Santuario Resort
El Santuario Valle de Bravo
El Santuario
El Santuario Resort Spa
El Santuario & Spa Valle Bravo
El Santuario Resort & Spa Hotel
El Santuario Resort & Spa Valle de Bravo
El Santuario Resort & Spa Hotel Valle de Bravo

El Santuario Resort & Spa Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 325 out of 695 reviews
Rating 8 - Good. 164 out of 695 reviews
Rating 6 - Okay. 97 out of 695 reviews
Rating 4 - Poor. 63 out of 695 reviews
Rating 2 - Terrible. 46 out of 695 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Ignacio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Execelente hotel
Excelente hotel y servicio. Totalmente recomendado para desconectarte del día a dia
Stayed 1 night in Oct 2024

10/10 Excellent

Miguel Angel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

4/10 Poor

Yuridia

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Pools were old and dirty. Very noisy hotel and they don't have Air Conditioning. inconvenient location. Room service food was horrible. Do not recommend it at all. Staff did what they could but to no avail. Great massage! Not worth the price.
Stayed 4 nights in Jul 2024

10/10 Excellent

Paulina

Travelled with partner
Liked: Cleanliness, staff & service, amenities
La vista es espectacular, el servicio de primera. Falta un poco de mantenimiento en las albercas. En general todo súper bien.
Stayed 2 nights in Jul 2024

10/10 Excellent

PEDRO

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great piece in Valle, excellent general manager, always willing to help
Stayed 2 nights in Jun 2024

10/10 Excellent

Anna

Liked: Cleanliness
Stayed 2 nights in May 2024

10/10 Excellent

Michael, Irvine

Liked: Cleanliness
Stayed 2 nights in Apr 2024

8/10 Good

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very kind and the place has a greate view
Stayed 1 night in Apr 2024

8/10 Good

Anabelet

Liked: Cleanliness, staff & service, amenities
El hotel es muy bonito, el personal es excelente! Hay algunos detalles de mantenimiento. Pero es excelente lugar
Stayed 1 night in Apr 2024

2/10 Terrible

FRANCISCO J

Stayed 1 night in Mar 2024

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing resort
Amazing beautiful resort. If coming to Valle del Bravo highly recommend stay here
Stayed 2 nights in Dec 2023

2/10 Terrible

Angelica

Liked: Cleanliness
Stayed 3 nights in Dec 2023

8/10 Good

Luis, Ciudad De Mexico

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful!
Beautiful place, excellent service, great staff. Walls are a bit thin. We could hear very thing from the room next door. And I mean EVERYTHING!! 😬 But definitely will come back some day!!
Stayed 2 nights in Aug 2023

10/10 Excellent

Hermann

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

10/10 Excellent

Fanny

Liked: Cleanliness, staff & service, property conditions & facilities
Nuestra suite en lo alto de la montaña y con vista al lago fue sencillamente fascinante. Todo en ella estaba muy cómodo y limpio. La cama y almohadas súper cómodas. Lo único que cambiaria sería ponerle aire acondicionado para que fuese perfecta. Todo en general estuvo excelente excepto las condiciones de las piscinas y jacuzzi. No parecen parte de las instalaciones del hotel comparando el deterioro de sus acabados con el resto de las áreas de disfrute.
Stayed 2 nights in Jun 2023

8/10 Good

Gustavo

Stayed 2 nights in Mar 2023

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely recommend
It was amazing to stay here. My Valentine’s Day get away was amazing with my girlfriend. Restaurant staff was excellent along with all the other staff at the sanctuary. Will visit again soon.
Stayed 2 nights in Feb 2023

10/10 Excellent

selim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent hotel very clean
Stayed 1 night in Jul 2022

8/10 Good

ROMY

Stayed 1 night in May 2022

2/10 Terrible

Cristian, Mexico

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The rooms has a mini pool, all night was having this weird sounds of going in and out water, they could no fix it, it supposed to be a relax hotel??? You can hear the tv room from the other room, and that to be nice for what you can hear …
Stayed 1 night in Apr 2022

2/10 Terrible

luis, austin

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
the property is very nice; but staff at the reception not friendly, and currently the hotel is making an expansion and noice was terrible; could not get a massage at the spa, because of this would recommend training better the reception staff and not recommend doing any massage or spa until finishing the expansion of the hotel
Stayed 1 night in Mar 2022

4/10 Poor

Alexey, Sankt Peterburg

Travelled with family and small children, Travelled with partner, Travelled with group
Disliked: Staff & service
Отель очень интересный и красивый , но Менаджера просто нет или он тяжело болен. Сервис очень долгий , состояние отеля ужасное и требует ремонта … Не понятно за , что тут надо платить, в принципе хотелось бы , чтобы вернули деньги
Stayed 1 night in Mar 2022