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Hotel Puerta de Bilbao

4.0 star property
4-star hotel near Vizcaya Bridge

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Photo gallery for Hotel Puerta de Bilbao

Exterior
Front of property - evening/night
Premium bedding, down comforters, minibar, in-room safe
Premium bedding, down comforters, minibar, in-room safe
Seasonal outdoor pool, open 10:30 AM to 8:30 PM, pool umbrellas

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking available
  • Bar
  • 24/7 front desk
  • Breakfast available
  • Housekeeping

Explore the area

Map
Rio Castanos 2, Barakaldo, Vizcaya, 48903
  • Bilbao Exhibition Centre
    ‪12 min walk‬
  • San Mames Stadium
    ‪8 min drive‬
  • Guggenheim Museum Bilbao
    ‪11 min drive‬
  • Bilbao (BIO)
    ‪15 min drive‬

Room options

View all photos for Deluxe Twin Room with Parking

View from room

Deluxe Twin Room with Parking

  • 18 sq m
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Deluxe Room, 1 Queen Bed with Sofa bed (Deluxe Queen)

Premium bedding, down comforters, minibar, in-room safe

Deluxe Room, 1 Queen Bed with Sofa bed (Deluxe Queen)

  • City view
  • 18 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Large Twin Sofa Bed

View all photos for Family Suite (Family Junior Suite)

In-room dining

Family Suite (Family Junior Suite)

  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Deluxe Twin Room

Premium bedding, down comforters, minibar, in-room safe

Deluxe Twin Room

  • City view
  • 18 sq m
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Deluxe Room (Deluxe Queen)

Premium bedding, down comforters, minibar, in-room safe

Deluxe Room (Deluxe Queen)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Triple Room

Premium bedding, down comforters, minibar, in-room safe

Triple Room

  • 18 sq m
  • Sleeps 3
  • 3 Large Twin Beds

View all photos for Executive Suite

View from room

Executive Suite

  • City view
  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Suite (Family Junior Suite 2+2)

In-room dining

Family Suite (Family Junior Suite 2+2)

  • City view
  • 30 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 Queen Bed with Sofa bed (Deluxe Queen 2+1)

Premium bedding, down comforters, minibar, in-room safe

Deluxe Room, 1 Queen Bed with Sofa bed (Deluxe Queen 2+1)

  • City view
  • 18 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Large Twin Sofa Bed

About the area

Barakaldo

In shopping district.Within 6 miles (10 km) of this Barakaldo hotel, you'll find Vizcaya Bridge and Santiago Cathedral. Plaza Moyua is within 6 miles (10 km) and Guggenheim Museum Bilbao is within 9 miles (15 km).

What's nearby

  • Bilbao Exhibition Centre - 12 min walk - 1.0 km
  • San Mames Stadium - 8 min drive - 6.9 km
  • Plaza Moyua - 9 min drive - 9.8 km
  • Vizcaya Bridge - 10 min drive - 7.3 km
  • Guggenheim Museum Bilbao - 11 min drive - 10.6 km

Getting around

  • Barakaldo Lutxana Station - 4 min drive
  • Ansio Station - 15 min walk
  • Bilbao Airport (BIO) - 15 min drive

Restaurants

  • ‪McDonald's - ‬3 min walk
  • ‪London's Pizza - ‬10 min walk
  • ‪Doyuno - ‬3 min walk
  • ‪Domino's Pizza - ‬8 min walk
  • ‪Retuerto Marisqueria Restaurante - ‬4 min walk

About this property

Hotel Puerta de Bilbao

4-star hotel near Vizcaya Bridge
Hotel Puerta de Bilbao offers its guests a seasonal outdoor pool and a children's pool. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

A business center and meeting rooms are available. Event space at this hotel measures 3229 square feet (300 square meters) and includes conference space. A terrace, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Hotel Puerta de Bilbao. For a fee, parking is available.

This 4-star Barakaldo hotel is smoke free.

  • 1 building
  • 203 guestrooms or units
  • 7 levels
  • Meeting rooms
  • 3229 sq ft of conference space
  • 300 sq m of conference space
  • Built in 2005
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Television in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue
Hotel Puerta de Bilbao offers 203 accommodations with minibars and safes. Beds feature down comforters and premium bedding. 48-inch LED televisions come with satellite channels. Bathrooms include separate bathtubs and showers, bidets, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested.

Languages

English, French, German, Italian, Spanish

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includes taxes & fees
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Property amenities

Family friendly

  • Children's pool
  • Pool gate
  • Seasonal outdoor pool
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Onsite parking available only on request
  • Self parking on site (EUR 15 per day)
  • Onsite parking options include a garage

Food and drink

  • Weekend buffet breakfast available 8:00 AM to 11:00 AM for a fee: EUR 18 for adults and EUR 9 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant

Things to do

  • Children's pool
  • Seasonal outdoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (43 inch wide door)
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 48-inch LED TV with satellite channels

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free, per registered adult, when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 18 for adults and EUR 9 for children
  • Self parking fee: EUR 15 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, American Express, Diners Club, and Eurocard. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation.

Property Registration Number No HBI01189

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open June 21 and close September 22.
  • Pool access available from 10:30 AM to 8:30 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Bilbao Exhibition Center
Novotel Bilbao
Hotel Puerta Bilbao Barakaldo
Novotel Bilbao Exhibition Center Barakaldo
Novotel Bilbao Exhibition Center Hotel
Novotel Bilbao Exhibition Center Hotel Barakaldo
Novotel Exhibition
Barakaldo Novotel
Novotel Barakaldo
Novotel Bilbao Exhibition Hotel Barakaldo
Hotel Puerta Bilbao
Puerta Bilbao Barakaldo
Puerta Bilbao
Hotel Puerta de Bilbao Hotel
Hotel Puerta de Bilbao Barakaldo
Hotel Puerta de Bilbao Hotel Barakaldo

Hotel Puerta de Bilbao Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 399 out of 1001 reviews
Rating 8 - Good. 435 out of 1001 reviews
Rating 6 - Okay. 108 out of 1001 reviews
Rating 4 - Poor. 44 out of 1001 reviews
Rating 2 - Terrible. 15 out of 1001 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Maria José

Stayed 3 nights in Dec 2024

10/10 Excellent

ANNELIS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo perfecto excepto que esta muy lejos del servicio de transporte publico
Stayed 3 nights in Dec 2024

10/10 Excellent

Cira

Liked: Cleanliness, staff & service, property conditions & facilities
Muy bueno
Stayed 1 night in Dec 2024

10/10 Excellent

Nadav

Stayed 2 nights in Nov 2024

10/10 Excellent

Yen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Rooms were very clean and comfortable
Stayed 1 night in Oct 2024

10/10 Excellent

Nell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

8/10 Good

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

8/10 Good

Hector

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Not enough shampoo , coffee, and cups in the room. The rest was fine 👍
Stayed 3 nights in Aug 2024

10/10 Excellent

Fausto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel muy bonito y en excelentes condiciones. A pesar de no estar en la ciudad, ofrece fácil movimiento a la misma usando el metro de Bilbao, con la estación situada a menos de 15 minutos caminando. Los alrededores tienen opciones de comida rápida y almacenes, aunque el área residencial cercana es un poco obscura
Stayed 1 night in Aug 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location Clean Secure parking €15 Extensive maintenance on pool- not open Would stay again.
Stayed 1 night in Jul 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

4/10 Poor

Jeremy

Liked: Cleanliness
Disliked: Staff & service
Where to start? Ok...we had several choices for hotels in Bilbao but chose Hotel Puerta for 3 nights because their main selling feature was a functional outdoor pool, which my daughters wanted to use, especially since the weather was nice. The pool was in great condition but closed to public 'until end of June'. No reason given. We could not cancel or shorten our stay because it was booked via Expedia, apparently. Parking is terrible. There's no loading area in front of the lobby and directions send you to the back in a nearby parking area. Parking itself requires a lengthy route back to the front street, a 2 minute drive to a roundabout, doubling back, taking another roundabout well past the hotel, and then making a left down a back street to the parkade, which is 17 Euros/day. Make sure you give them your licence plate (even if a rental) because they will make your return to have the privilege of parking with them. They issue a piece of paper with a scannable code for the length of your stay -it's far more complicated than it needs to be. Staff were not helpful at all and were mostly rude. It was as if we were an inconvenience and they forgot they work in the service industry. Front desk folks would pass responsibilities to others rather than taking care. I asked for a space to work since the rooms are small and they said I could only rent a space for 50 Euros. Expect to pay for absolutely everything and expect terrible service, especially if you speak English.
Stayed 3 nights in Jun 2024

10/10 Excellent

AMEX

Stayed 1 night in May 2024

10/10 Excellent

Neil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

6/10 Okay

Nathan

Business traveller
Liked: Cleanliness, staff & service, amenities
The drains in the shower/bath stink! The whole room smells of toilet/drain smell. The drains in the shower and bath are clean so it must be the central drains of the hotel. I had to stuff towels down the drain to stop the room stinking. Also the hot breakfast was cold! Every day, cold. There are no hot plates under the hot food and the heat lamps above are too high. I complained one day, the chef made me fresh hot eggs but it was the same the day after and day after that (stayed for 4 nights). These things need sorting out, its not acceptable for a 4 star hotel. The staff were very friendy and helpful which was great. The hotel was nice apart from the 2 things i just mentioned. Parking is 15 euro a night which is not mentioned on the listing!! So be aware. However, parking outside is free but you'll be lucky to find a space so its worth paying it in my experience.
Stayed 4 nights in Nov 2023

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. Everything was clean and well-kept with attentive and accessible customer service. The pool was nice for the time it was open.
Stayed 6 nights in Sep 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

6/10 Okay

David

Stayed 1 night in Sep 2023

10/10 Excellent

Stuart

Stayed 1 night in Sep 2023

8/10 Good

Gilbert

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

ZITTLE PRECIADO

Stayed 1 night in Sep 2023

8/10 Good

Marina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although the hotel is about 10km from downtown Bilbao, we had a car and could drive back and forth. What I thought was uncomfortable was the sliding glass bathroom door, right next to the headboard of the bed. One person couldn’t go to the bathroom and turn on the light without getting the other person fully awake. Zero provacy
Stayed 2 nights in Sep 2023

10/10 Excellent

Helen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Short stay on the outskirts of Bilbao

We enjoyed our two night stay at Hotel Puerta de Bilbao. It was a good base to explore the city. Our triple room on the seventh floor was comfortable, and having a bath and separate shower cubicle was useful. The reception team were friendly and helpful. Our daughter loved the pool.
Stayed 2 nights in Aug 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023