Note fondée sur 488 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,5 Service et personnel
4,6 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 6 août 2024 sur Expedia
The property was clean and tidy.
Commentaires de Gestion de l’hôtel
7 août 2024 par Pooja, Gestion de l’hôtel
I wanted to say thank you from our entire team for your recent stay here at our hotel!We are very happy that you enjoyed your stay with us and had a great service experience. It is our goal at the Hampton Inn Fort Saskatchewan to provide excellent service. I will make sure to share your feedback with our entire team as the feedback of our valued guests helps keep us motivated in providing an excellent service at all times.We can’t wait to welcome you again soon!
par un voyageur
Publié le 1 août 2024 sur Expedia
Good
Commentaires de Gestion de l’hôtel
5 août 2024 par Hampton Inn Fort Saskatchewan, Gestion de l’hôtel
I wanted to say thank you from our entire team for your recent stay here at our hotel!We are very happy that you enjoyed your stay with us and had a great service experience. It is our goal at the Hampton Inn Fort Saskatchewan to provide excellent service. I will make sure to share your feedback with our entire team as the feedback of our valued guests helps keep us motivated in providing an excellent service at all times.We can’t wait to welcome you again soon!
par un voyageur
NOT recommended
Publié le 24 juill. 2024 sur HotelsCoffee was not 24/7, only available from 5am-8pm. Elevator had a funky smell. No functional AC. Let me elaborate: Arriving in the room, it was at 23 Celsius. So we adjusted the temp to 20. Unloaded our stuff and got ready for bed. Opened one of the drawers and a few pieces of clothing were left behind. We called them and they picked up the items. An hour into this room and it was still very hot. Mind you this was past midnight now. So we called them about it and they told us to move to another room. Packked up all of oir stuff again and moved everything. Got to the room, temp was at 21 and was way cooler. The next day we left the AC running hoping to come back to a cool room. When we got back, the room temp was at 24. I called the reception and the only solution was to move rooms. I was given the explanation that their AC could not handle the heat. I was advised to wait 2-3 more hours and that it should cool down. It was late and we were tired. No one wants to keep moving evey single night. So we stayed and endured the hot hotel room. And this room was not exempt of clothing left behind in the drawer either. So cleanliness is really questionable. And breakfast time was only 3hours; 6-9am. First time I've heard of it that short. So no, I would not recommend anyone staying at this place. Staff were friendly enough and accommodating. But it doesn't compensate at all for the discomfort and inconvenience they brought us.
Commentaires de Gestion de l’hôtel
5 août 2024 par Hampton Inn Fort Saskatchewan, Gestion de l’hôtel
Thank you for the feedback regarding your recent stay with us!We appreciate you taking the time to respond and are very sorry to hear that you weren’t 100% satisfied with your recent stay due to the Air Conditioning unit not working in multiple rooms, cleanliness, and the breakfast and coffee times. It’s our goal to exceed the expectations of our guests and provide excellent service. We value your feedback as it provides our team with an opportunity to improve and provide better service in future. We will ensure your comments are shared with the management team for visibility and as a training opportunity to prevent this from happening in the future.
par un voyageur
Publié le 22 juill. 2024 sur Expedia
Pool in the hotel was closed. I did not find out about the closure until I wanted to swim and was directed to a neighboring hotel pool.
Commentaires de Gestion de l’hôtel
5 août 2024 par Hampton Inn Fort Saskatchewan, Gestion de l’hôtel
Thank you for your feedback about your recent stay with us!We sincerely apologize for not informing you about the pool closure at the time of your booking. While we do post the closure details on Expedia and our brand site, we understand that it can be easily overlooked. Our goal is to surpass our guests' expectations and deliver outstanding service. Your feedback is crucial as it helps us improve and enhance our service. We will make sure to better inform guests about any closures when they make their reservations in the future.
par un voyageur
Publié le 22 juill. 2024 sur Expedia
The staff were so nice and accommodating to my dog and I
Commentaires de Gestion de l’hôtel
22 juill. 2024 par Pooja, Gestion de l’hôtel
I wanted to say thank you from our entire team for your recent stay here at our hotel!We are very happy that you enjoyed your stay with us and had a great service experience. We will make sure to share your feedback with our entire team as the feedback of our valued guests helps keep us motivated in providing an excellent service at all times. We can’t wait to welcome you again soon!
par un voyageur de Calgary
Publié le 19 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
8 août 2024 par Hampton Inn Fort Saskatchewan, Gestion de l’hôtel
I wanted to say thank you from our entire team for your recent stay here at our hotel!We hope to welcome you again soon!
par un voyageur
Old coffee and shower hair.
Publié le 18 juill. 2024 sur HotelsIt was ok, but I did notice that my room wasn’t very clean. There was an old coffee bag in the coffee machine and the shower had a lot of hair in it.
Commentaires de Gestion de l’hôtel
18 juill. 2024 par Hampton Inn Fort Saskatchewan, Gestion de l’hôtel
Thank you for the feedback regarding your recent stay with us!We appreciate you taking the time to respond and are very sorry to hear that you weren’t 100% satisfied with your recent stay due to the room not being cleaned to our standards. It’s our goal to exceed the expectations of our guests and provide excellent service. We value your feedback as it provides our team with an opportunity to improve and provide better service in future. We will ensure your comments are shared with the entire housekeeping team for visibility and as a training opportunity to prevent this from happening in the future.
par un voyageur
Publié le 15 juill. 2024 sur Expedia
Clean, quiet, easy to find.
Commentaires de Gestion de l’hôtel
15 juill. 2024 par Hampton Fort Saskatchewan, Gestion de l’hôtel
I wanted to say thank you from our entire team for your recent stay here at our hotel!We are very happy that you enjoyed your stay with us and had a great service experience. We will make sure to share your feedback with our entire team as the feedback of our valued guests helps keep us motivated in providing an excellent service at all times.We can’t wait to welcome you again soon!
par un voyageur
Publié le 15 juill. 2024 sur Expedia
Room was clean but need some fixes. Otherwise overall experience was good.
Commentaires de Gestion de l’hôtel
15 juill. 2024 par Hampton Fort Saskatchewan, Gestion de l’hôtel
We wanted to say thank you from our entire team for your recent stay here at our hotel! We noticed that we were not able to exceed your expectations in some areas. We would be grateful if you could share more details about your most recent stay in relation to a few fixes you noticed that the room required. The feedback from our valued guests is very important to us as it provides us with an opportunity to make things right and serve better in the future.We can’t wait to welcome you again soon
par un voyageur
Publié le 7 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 juill. 2024 par Hampton Fort Saskatchewan, Gestion de l’hôtel
I wanted to say thank you from our entire team for your recent stay here at our hotel! The feedback from our valued guests is very important to us as it provides us with an opportunity to make things right and serve better in the future.We can’t wait to welcome you again soon!
