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Hotel Riu Guanacaste - All Inclusive

3.5 star property
All-inclusive beachfront property with 3 outdoor pools

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Photo gallery for Hotel Riu Guanacaste - All Inclusive

3 outdoor pools, pool umbrellas
Lobby
Terrace/patio
On the beach, sun loungers, beach towels, scuba diving
3 outdoor pools, pool umbrellas

Reviews

7.6 out of 10
Good

Popular amenities

  • Breakfast included
  • 24/7 front desk
  • Bar

Explore the area

Map
Sardinal de Carrillo, Playa Matapalo, Sardinal, Guanacaste
  • Diamante Eco Adventure Park
    ‪2 min walk‬
  • Coco Beach
    ‪39 min drive‬
  • Ocotal Beach
    ‪44 min drive‬
  • Liberia (LIR-Daniel Oduber Intl.)
    ‪53 min drive‬

Room options

View all photos for Double Room, Garden View (E)

Minibar, in-room safe, blackout drapes, iron/ironing board

Double Room, Garden View (E)

  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Deluxe Room (U)

  • Sleeps 3
  • 1 King Bed OR 1 Queen Bed

Standard Double Room, Connecting Rooms, Garden View (L)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Standard Double Room, Connecting Rooms (L)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Superior Room (U)

Minibar, in-room safe, blackout drapes, iron/ironing board

Superior Room (U)

  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Standard Double Room, Connecting Rooms, Ocean View (L)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room, Sea View (L)

Minibar, in-room safe, blackout drapes, iron/ironing board

Standard Double Room, Sea View (L)

  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite (L)

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite (L)

  • 66 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Ocean View (U)

Minibar, in-room safe, blackout drapes, iron/ironing board

Standard Room, Ocean View (U)

  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Deluxe Room, Pool View (B2C-US)

  • Sleeps 3
  • 1 King Bed OR 1 Queen Bed

View all photos for Superior Double Room, 2 Bedrooms (U)

Minibar, in-room safe, blackout drapes, iron/ironing board

Superior Double Room, 2 Bedrooms (U)

  • 30 sq m
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Deluxe Room (B2C-US)

  • Sleeps 3
  • 1 King Bed OR 1 Queen Bed

View all photos for Double Room, 2 Bedrooms (ROH | U)

Minibar, in-room safe, blackout drapes, iron/ironing board

Double Room, 2 Bedrooms (ROH | U)

  • 31 sq m
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Deluxe Room, Pool View (B2C-CA)

  • Sleeps 3
  • 1 King Bed OR 1 Queen Bed

View all photos for Suite (U)

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite (U)

  • 66.1 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, Connecting Rooms (ROH | C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Double Room, Connecting Rooms (ROH | C)

  • 31 sq m
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for Family Suite, 2 Bedrooms (L)

Minibar, in-room safe, blackout drapes, iron/ironing board

Family Suite, 2 Bedrooms (L)

  • 76 sq m
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

View all photos for Double Room, 2 Bedrooms, Ocean View (U)

Minibar, in-room safe, blackout drapes, iron/ironing board

Double Room, 2 Bedrooms, Ocean View (U)

  • 31 sq m
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Superior Double Room, Connecting Rooms (C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Superior Double Room, Connecting Rooms (C)

  • 31 sq m
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for Standard Double Room, Sea View (E)

Minibar, in-room safe, blackout drapes, iron/ironing board

Standard Double Room, Sea View (E)

  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Jetted Tub, Ocean View (L)

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite, Jetted Tub, Ocean View (L)

  • 66 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, Connecting Rooms, Ocean View (C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Double Room, Connecting Rooms, Ocean View (C)

  • 31 sq m
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

Family Room, 2 Bedrooms (Superior | B2C-US)

  • Sleeps 5
  • 1 King Bed OR 2 Queen Beds

Family Room, 2 Bedrooms, Pool View (Superior | B2C-US)

  • Sleeps 5
  • 1 King Bed OR 2 Queen Beds

View all photos for Double Room, Garden View (L)

Minibar, in-room safe, blackout drapes, iron/ironing board

Double Room, Garden View (L)

  • 17 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Room (L)

Minibar, in-room safe, blackout drapes, iron/ironing board

Family Room (L)

  • 38 sq m
  • Sleeps 4
  • 1 Double Bed and 1 King Bed

View all photos for Family Suite, 2 Bedrooms (B2C-US)

Minibar, in-room safe, blackout drapes, iron/ironing board

Family Suite, 2 Bedrooms (B2C-US)

  • Sleeps 5
  • 1 King Bed and 2 Double Beds

View all photos for Family Room (B2C-US)

Minibar, in-room safe, blackout drapes, iron/ironing board

Family Room (B2C-US)

  • Sleeps 4
  • 1 Double Bed and 1 King Bed

Family Room, 2 Bedrooms, Pool View (Superior | B2C-CA)

  • Sleeps 5
  • 1 King Bed OR 2 Queen Beds

Deluxe Room (B2C-CA)

  • Sleeps 3
  • 1 King Bed OR 1 Queen Bed

Family Room, 2 Bedrooms (Superior | B2C-CA)

  • Sleeps 5
  • 1 King Bed OR 2 Queen Beds

View all photos for Family Suite, 2 Bedrooms (B2C-CA)

Minibar, in-room safe, blackout drapes, iron/ironing board

Family Suite, 2 Bedrooms (B2C-CA)

  • Sleeps 5
  • 1 King Bed and 2 Double Beds

View all photos for Double Room, 2 Bedrooms, Ocean View (B2C-US)

Minibar, in-room safe, blackout drapes, iron/ironing board

Double Room, 2 Bedrooms, Ocean View (B2C-US)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Family Room (B2C-CA)

Minibar, in-room safe, blackout drapes, iron/ironing board

Family Room (B2C-CA)

  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room, 2 Bedrooms (ROH | B2C-US)

Minibar, in-room safe, blackout drapes, iron/ironing board

Double Room, 2 Bedrooms (ROH | B2C-US)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Jetted Tub, Ocean View (B2C-US)

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite, Jetted Tub, Ocean View (B2C-US)

  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Double Room (B2C-US)

Minibar, in-room safe, blackout drapes, iron/ironing board

Double Room (B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite (B2C-CA)

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite (B2C-CA)

  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Suite, Jetted Tub, Ocean View (U)

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite, Jetted Tub, Ocean View (U)

  • 66 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Ocean View (B2C-US)

Minibar, in-room safe, blackout drapes, iron/ironing board

Standard Room, Ocean View (B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Jetted Tub, Ocean View (B2C-CA)

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite, Jetted Tub, Ocean View (B2C-CA)

  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Suite (B2C-US)

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite (B2C-US)

  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Double Room, 2 Bedrooms (B2C-US)

Minibar, in-room safe, blackout drapes, iron/ironing board

Superior Double Room, 2 Bedrooms (B2C-US)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Superior Room (B2C-US)

Minibar, in-room safe, blackout drapes, iron/ironing board

Superior Room (B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Suite, 2 Bedrooms (U)

Minibar, in-room safe, blackout drapes, iron/ironing board

Family Suite, 2 Bedrooms (U)

  • 75 sq m
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

View all photos for Suite, Jetted Tub, Ocean View (E)

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite, Jetted Tub, Ocean View (E)

  • 66 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room (U)

Minibar, in-room safe, blackout drapes, iron/ironing board

Double Room (U)

  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Room (U)

Minibar, in-room safe, blackout drapes, iron/ironing board

Family Room (U)

  • 38 sq m
  • Sleeps 4
  • 1 Double Bed and 1 King Bed

View all photos for Family Suite, 2 Bedrooms (C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Family Suite, 2 Bedrooms (C)

  • 76 sq m
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

View all photos for Suite (E)

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite (E)

  • 66 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite (C)

  • 66 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Family Room, 2 Bedrooms, Pool View (Superior | L)

  • Sleeps 5
  • 1 King Bed OR 2 Queen Beds

Deluxe Room (C)

  • Sleeps 3
  • 1 King Bed OR 1 Queen Bed

Deluxe Room, Pool View (C)

  • Sleeps 3
  • 1 King Bed OR 1 Queen Bed

View all photos for Suite, Jetted Tub, Ocean View (C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite, Jetted Tub, Ocean View (C)

  • 66 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Family Room, 2 Bedrooms (Superior | C)

  • Sleeps 5
  • 1 King Bed OR 2 Queen Beds

View all photos for Family Room (C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Family Room (C)

  • 37 sq m
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

Family Room, 2 Bedrooms, Pool View (Superior | C)

  • Sleeps 5
  • 1 King Bed OR 2 Queen Beds

View all photos for Double Room (ROH | C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Double Room (ROH | C)

  • 31 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Deluxe Room, Pool View (U)

  • Sleeps 3
  • 1 King Bed OR 1 Queen Bed

Family Room, 2 Bedrooms (Superior | U)

  • Sleeps 5
  • 1 King Bed OR 2 Queen Beds

Family Room, 2 Bedrooms, Pool View (Superior | U)

  • Sleeps 5
  • 1 King Bed OR 2 Queen Beds

View all photos for Double Room (E)

Minibar, in-room safe, blackout drapes, iron/ironing board

Double Room (E)

  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Superior Double Room (C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Superior Double Room (C)

  • 31 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Deluxe Room (L)

  • Sleeps 3
  • 1 King Bed OR 1 Queen Bed

Deluxe Room, Pool View (L)

  • Sleeps 3
  • 1 King Bed OR 1 Queen Bed

View all photos for Double Room (L)

Minibar, in-room safe, blackout drapes, iron/ironing board

Double Room (L)

  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room, Ocean View (C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Standard Double Room, Ocean View (C)

  • 31 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Family Room, 2 Bedrooms (Superior | L)

  • Sleeps 5
  • 1 King Bed OR 2 Queen Beds

View all photos for Superior Double Room (B2C-CA)

Minibar, in-room safe, blackout drapes, iron/ironing board

Superior Double Room (B2C-CA)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room, Connecting Rooms, Ocean View (B2C-CA)

Minibar, in-room safe, blackout drapes, iron/ironing board

Double Room, Connecting Rooms, Ocean View (B2C-CA)

  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for Standard Double Room, Ocean View (B2C-CA)

Minibar, in-room safe, blackout drapes, iron/ironing board

Standard Double Room, Ocean View (B2C-CA)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Double Room, Connecting Rooms (B2C-CA)

Minibar, in-room safe, blackout drapes, iron/ironing board

Superior Double Room, Connecting Rooms (B2C-CA)

  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for Double Room, Connecting Rooms (ROH | B2C-CA)

Minibar, in-room safe, blackout drapes, iron/ironing board

Double Room, Connecting Rooms (ROH | B2C-CA)

  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for Double Room (ROH | B2C-CA)

Minibar, in-room safe, blackout drapes, iron/ironing board

Double Room (ROH | B2C-CA)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

About the area

El Ocotal

On the beach.Your stay at this Sardinal property places you within a 10-minute walk of Diamante Eco Adventure Park and Playa Matapalo. Haras del Mar Equestrian Center is within 3 miles (5 km) and Bahia Pez Vela Beach is within 9 miles (15 km).

What's nearby

  • Diamante Eco Adventure Park - 2 min walk - 0.2 km
  • Playa Matapalo - 8 min walk - 0.7 km
  • Bahia Pez Vela Beach - 23 min drive - 11.3 km
  • Coco Beach - 39 min drive - 20.8 km
  • Ocotal Beach - 44 min drive - 23.2 km

Getting around

  • Daniel Oduber Intl. Airport (LIR) - 53 min drive

Restaurants

  • ‪Restaurante Arenal - ‬9 min walk
  • ‪Restaurante Ocotal - ‬9 min walk
  • ‪Sports Bar - ‬9 min walk
  • ‪Restaurante Liberia - ‬9 min walk
  • ‪Restaurante Papagayo - ‬6 min walk

About this property

Hotel Riu Guanacaste - All Inclusive

All-inclusive beachfront property with 3 outdoor pools
Hotel Riu Guanacaste - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

As a guest of Hotel Riu Guanacaste - All Inclusive, you'll find a full-service spa, a complimentary water park, and 3 outdoor swimming pools. There are 5 restaurants on site. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a poolside bar. Free breakfast is served daily. Public spaces have free WiFi.

A children's pool, a health club, and a nightclub are also featured at the family-friendly Hotel Riu Guanacaste - All Inclusive. Self parking is free.

This 3.5-star Sardinal property is smoke free.

  • 1 building
  • 701 guestrooms or units
  • 6 levels
  • 5 dining venues
  • 5 bars or lounges
  • Buffet breakfast (free)
  • Nightclub
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the pool
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Wedding services available
  • Pool or billiards table
  • Garden
  • Gift shop
  • Beauty salon
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar by the pool
  • Swim-up bar
Hotel Riu Guanacaste - All Inclusive offers 701 accommodations with minibars and laptop-compatible safes. Rooms open to balconies or patios. Flat-screen televisions come with satellite channels.

Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Sardinal property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and change of towels can be requested. Housekeeping is provided on request.

Renova Spa has 8 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy.

Languages

English, Spanish

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Property amenities

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Free water park access
  • Playground
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 5 bars/lounges
  • 5 restaurants
  • A poolside bar
  • A swim-up bar

Things to do

  • 3 outdoor pools
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free water park
  • Full-service spa
  • Health club
  • Indoor tennis court
  • Kayaking
  • Nightclub
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Steam room
  • Waterslide
  • Windsurfing

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Entertainment

  • Flat-screen TV with satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Riu Guanacaste - All Inclusive

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 2 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 21 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa and Mastercard. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. This property uses a grey water recycling system. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Children 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

All Inclusive Guanacaste
Guanacaste All Inclusive
Guanacaste Riu
Riu Guanacaste
Riu Guanacaste All Inclusive
Riu Guanacaste All Inclusive El Ocotal
Riu Guanacaste El Ocotal
Hotel Riu Guanacaste All Inclusive El Ocotal
Hotel Riu Guanacaste All Inclusive
Riu Guanacaste All Inclusive All-inclusive property El Ocotal
Riu Guanacaste All Inclusive All-inclusive property
Riu Guanacaste Inclusive Ocot
Riu Guanacaste All Inclusive
Hotel Riu Guanacaste - All Inclusive Sardinal
Hotel Riu Guanacaste - All Inclusive All-inclusive property

Hotel Riu Guanacaste - All Inclusive Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 613 out of 1607 reviews
Rating 8 - Good. 430 out of 1607 reviews
Rating 6 - Okay. 289 out of 1607 reviews
Rating 4 - Poor. 126 out of 1607 reviews
Rating 2 - Terrible. 149 out of 1607 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

DANESSA LYNN

Stayed 7 nights in Feb 2025

6/10 Okay

DANESSA LYNN

Travelled with family, Travelled with family and small children
Disliked: Property conditions & facilities
We have stayed at Riu resorts before so we were really excited to be staying at another, but this place was very underwhelming. The food was okay, the distance from the new part of resort and to the beach was annoying. There was a ton of construction taking place and it was very loud at all times of the day. Specially during breakfast...Staff was fine, but nothing over the top. Overall I would not stay at this particular Riu again.

6/10 Okay

Cynthia

Travelled with partner, Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
It was a nice big resort. The entertainment at night was really good. The food in the buffet was what I expected, not the best, but I always found something to eat. The restaurants were hard to get into because they got fully booked super early and they didn’t take reservations a day early. The drink options were not good, even the syrups they used for the drinks tasted too artificial. I wished they had better options for whiskey, Vodka, and tequila, I couldn’t believe they didn’t have Cacique their most popular rum. Regardless of those things, I had a wonderful time there. I love this country and its people the excursions were amazing and unforgettable. I would come back.
Stayed 7 nights in Feb 2025

2/10 Terrible

kyle craig

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked a trip at this hotel and we had a major snow storm that canceled all flights for an entire week and they shut down all roads and major highways blocked off by state troopers. I called and told the hotel I would be late and they said we can’t check in late even though our hotel was fully paid for. Then I asked for a refund and they didn’t give us one. This was completely out of our control and I tried to work with them in every which way and they refused. I work hard for my money and they took it without having an understanding heart. I sent them all the proof and contacted them for two weeks and they kept declining to help me. My friend from states over go to go on the trip and she said the food was aweful, the property was dirty, old, and everything was broken and leaking and that they notified the hotel and they said they couldn’t help or accommodate. This place needs to be shut down if they feel they can take others money and not even keep up the place. Do not stay here. The photos my friends sent it looked like a dump. There are plenty of other options with others that have a heart and so you can actually get what you paid for.
Stayed 6 nights in Jan 2025

10/10 Excellent

Valente Gonzalez

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shows they throw at night every night are amazing! They also do events throughout the days such as pool or foam party! They do events for kids as well which is awesome! It is super safe as well, great vacation!
Stayed 6 nights in Dec 2024

6/10 Okay

Jekaterina

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 5 nights in Dec 2024

4/10 Poor

Sandeep Kaur

Travelled with family
Disliked: Cleanliness, property conditions & facilities
11 of us travelled together and had 5 rooms, all together. One person wasn’t able to go because they didn’t receive their passport in time due to the postal strike in Canada. The hotel didn’t accommodate the cancellation for one person and issue a refund even though we kept the same amount of rooms, just one less person. We have stayed at many Riu’s before and this one was the worst of all. The rooms are dated - had hard time getting into the rooms, locks wouldn’t work, rooms had a strong musty smell and in 3 of our rooms toilets didn’t flush. The front desk representative was lazy and literally lied to us about the availability of the rooms, while we were willing to pay the extra fees to upgrade our rooms, promised us better rooms the next day but reserved same rooms for us but on a higher floor with no improvements or even better views. After talking to another associate we were able to move to the new wing on our second day which made our stay so much better. Food was good. No mimosas at this property.
Stayed 6 nights in Dec 2024

6/10 Okay

Maksim

Travelled with family
Disliked: Property conditions & facilities
Quite mediocre. Service is hit or miss, and the food was mostly miss. Scenery is nice though.
Stayed 3 nights in Dec 2024

2/10 Terrible

KAILASH

Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Dec 2024

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 3 nights in Oct 2024

8/10 Good

Annie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is a nice one - we loved our 4 night stay. Overall, the service was excellent. They had plenty of food options. The pools and the beach are great. The property is pretty and you have everything you need, but if you want a quiet resort, this isn’t it. It’s busy and noisy! We don’t usually go to resorts but the signs everywhere there said you aren’t supposed to reserve lounge chairs yet everyone was doing it - maybe this is just what people do at resorts?? It was annoying to not find a chair because someone’s flip flop or sunscreen is on it for hours. They had some lovely and talented dancers and performers in in the evenings over Christmas. The female saxophone player deserves a shout out, she was excellent! We really appreciated the efforts made to make the resort festive!
Stayed 4 nights in Dec 2024

8/10 Good

Reginold, Skokie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were in the renovated property so it was good. Our view from the balcony was the mountain so could see birds in the morning and then monkeys. The pools were good. Easy access to the beach and had a fun time there. The waves were strong. They had some good activities but not enough. The food was good. The breakfast and lunch options was very limited. Other than the buffet, the dinner options was first come first serve so you have to stand in line to eat. Also the dinner was at 6pm which was way too early.
Stayed 4 nights in Dec 2024

10/10 Excellent

ashley

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 6 nights in Dec 2024

10/10 Excellent

Maria, Brooklyn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall good value
Stayed 3 nights in Dec 2024

8/10 Good

Pamela

Stayed 6 nights in Nov 2024

10/10 Excellent

Patrick

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Little more party people than expected. Front desk not great. Restaurants and service there are fantastic. Overall good experience. Beach is not very nice
Stayed 5 nights in Dec 2024

10/10 Excellent

Lac, Alexandria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

6/10 Okay

Mica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Other than the plug in in the bedrooms it was. Present stay
Stayed 6 nights in Dec 2024

8/10 Good

ulisa

Liked: Staff & service
Rooms need update
Stayed 5 nights in Dec 2024

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Drinks!
Stayed 7 nights in Dec 2024

8/10 Good

Wisty

Liked: Cleanliness, staff & service, property conditions & facilities
It was exactly what was advertised and what we wanted. The staff was delightful and very friendly. The food was decent, entertainment fun. Would definitely go back
Stayed 3 nights in Dec 2024

8/10 Good

Milenka

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It is a beach front resort, but it has black volcanic sand. Swimming in the ocean is impossible. There is not even a life guard. There is nothing else nearby. Nothing. If you want to leave the resort, you have to book an activity.
Stayed 7 nights in Dec 2024

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the all inclusive
Loved it. Had to request water everyday because they only come every other day to fill bar. I don’t drink alcohol or soda which was plentiful. Also had to request coffee so I could have it each day. The requests were sent but didn’t happen till next day. A bit delayed not instant service
Stayed 8 nights in Dec 2024

10/10 Excellent

Vivian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My second visit there. The whole place was beautifully decorated for the holidays. Workers were all very friendly. Did 2 tours with Nexus. Fantastic time. 1 w/Diamante. Loved the Zoo. Food was great. Will definitely go back again.
Stayed 9 nights in Dec 2024

8/10 Good

Evelyn E

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was great. Hotel is a little out dated and food variation could be better. Buffet No meal rotation same options everyday.
Stayed 4 nights in Dec 2024