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Bay Gardens Marina Haven

3.0 star property
3-star eco-certified hotel in Bonne Terre

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Photo gallery for Bay Gardens Marina Haven

Outdoor pool, sun loungers
View from room
Lobby sitting area
Superior Room, 2 Double Beds
Spa

Reviews

8.4 out of 10
Very good

Popular amenities

  • All-inclusive
  • Bar
  • Room service
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
Rodney Bay Marina, Gros Islet, 00000
  • Rodney Bay Marina
    ‪3 min walk‬
  • Splash Island Water Park Saint Lucia
    ‪4 min drive‬
  • Reduit Beach
    ‪9 min drive‬
  • Vieux Fort (UVF-Hewanorra Intl.)
    ‪94 min drive‬

Room options

View all photos for Superior Room, 2 Double Beds

Superior Room, 2 Double Beds

Superior Room, 2 Double Beds

  • 31 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

  • 31 sq m
  • Sleeps 2
  • 1 King Bed

About the area

Gros Islet

Bonne Terre stay.At this Bonne Terre hotel, you'll be within a 5-minute walk of Windward Islands and Rodney Bay Marina. Rodney Bay Aquatic Centre and Friday Night Street Party are also within half a mile (1 km).

What's nearby

  • Rodney Bay Marina - 3 min walk - 0.3 km
  • Friday Night Street Party - 11 min walk - 1.0 km
  • Splash Island Water Park Saint Lucia - 4 min drive - 2.9 km
  • Daren Sammy Cricket Ground - 4 min drive - 2.6 km
  • Reduit Beach - 9 min drive - 2.8 km

Getting around

  • Hewanorra Intl. Airport (UVF) - 94 min drive

Restaurants

  • ‪Gros Islet Street Party - ‬12 min walk
  • ‪Spinnakers Restaurant & Beach Bar - ‬4 min drive
  • ‪KeeBee's - ‬2 min drive
  • ‪Key Largo - ‬13 min walk
  • ‪Jade Terrace - ‬5 min walk

About this property

Bay Gardens Marina Haven

3-star eco-certified hotel in Bonne Terre
Some rates at Bay Gardens Marina Haven are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. WiFi is free in public spaces.

A business center and meeting rooms are available. An outdoor pool, tour/ticket assistance, and a garden are also featured at the eco-certified Bay Gardens Marina Haven. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

Smoking is allowed in designated areas at this 3-star Gros Islet hotel.

  • 1 building
  • 35 guestrooms or units
  • 3 levels
  • Meeting rooms
  • Built in 2007
  • Buffet breakfast (free)
  • Manager's reception (free)
  • Poolside lounge chairs
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Garden
  • Television in lobby
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Bay Gardens Marina Haven offers 35 accommodations with safes and hair dryers. Rooms open to balconies or patios. Televisions come with cable channels. Bathrooms include showers and complimentary toiletries.

This Gros Islet hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. A nightly turndown service is provided and housekeeping is offered daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English

Similar properties

Water park

Bay Gardens Hotel

  • Pool
  • Breakfast included
  • All-inclusive
  • Parking included
4.1 out of 5, Very good, 1,000 reviews
The price is CA $173
CA $245 total
includes taxes & fees
Apr 28 - Apr 29
Bay Gardens Hotel

Property amenities

Family friendly

  • In-room crib
  • Laundry facilities
  • Outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant
  • Free daily manager's reception

Things to do

  • Outdoor pool
  • TV in common areas

Accessibility

  • Elevator

Room amenities

Entertainment

  • TV with cable channels

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Electric kettle
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 50

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 6.00 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 90 per vehicle (one-way, maximum occupancy 3)
  • Late check-out fee: USD 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Palm Haven
Palm Haven Gros Islet
Palm Haven Hotel
Palm Haven Hotel Gros Islet
Palm Haven Hotel St. Lucia/Gros Islet
Bay Gardens Marina Haven Hotel Gros Islet
Bay Gardens Marina Haven Hotel
Bay Gardens Marina Haven Gros Islet
Bay Garns Marina Haven Hotel
Bay Gardens Marina Haven Hotel
Bay Gardens Marina Haven Gros Islet
Bay Gardens Marina Haven Hotel Gros Islet
Bay Gardens Marina Haven (All inclusive Optional)

Bay Gardens Marina Haven Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 101 out of 229 reviews
Rating 8 - Good. 88 out of 229 reviews
Rating 6 - Okay. 25 out of 229 reviews
Rating 4 - Poor. 5 out of 229 reviews
Rating 2 - Terrible. 10 out of 229 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

8/10 Good

Mark

Liked: Staff & service, property conditions & facilities
The location was convenient for the activities we were planning.
Stayed 1 night in Jan 2025

2/10 Terrible

Vasu

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2024

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 2 nights in Dec 2024

10/10 Excellent

Suzanne

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were ALL fantastic - Ms Deborah ensured our needs were met, so much so we would fly out to stay at the Bay Gardens Marina Haven again December 2025 - same room 371.
Stayed 7 nights in Nov 2024

8/10 Good

David

Stayed 3 nights in Oct 2024

6/10 Okay

Francica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2024

8/10 Good

Konris

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay there but did not like the cats running around the dining room and walking through our feet as we ate our breakfasts and dinners.
Stayed 6 nights in Aug 2024

10/10 Excellent

Cornelia

Stayed 3 nights in Mar 2024

10/10 Excellent

Lynette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2024

10/10 Excellent

Harold

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and friendly atmosphere. The staffs are really dedicated to make you feel comfortable.
Stayed 5 nights in Jun 2024

8/10 Good

Arindam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is well located in the Gross Islet area near the Marina within short commute of the Reduit Beach and Rodney Bay Area. Good value for money with spacious rooms, a happy and well staffed Anchor restaurant with variety and creative cuisines on different days of the week. The pool bar represents hub of activity well during evening hours. Housekeeping is top-notch. Felt safe and well looked after during my 2 day stay for the T20 World Cup. A shuttle service runs 15 minutes to the hour and takes guests to other Bay Garden properties and Rodney Bay strip area (not to be missed). The front desk service was sporadic easily overwhelmed with a little bit of activity. For instance, while waiting for my room to be ready it was the housekeeping staff that led me to my room which was prepared for a while. The front desk forgot to follow the usual protocols and I had to stop by later for passport verification. They seemed tired and overwhelmed by concierge-type questions. All in all, superb value. The Bay Gardens beach property is much nicer but more expensive and easily enjoyed using the shuttle service that runs through 10:45 PM 7 days a week.
Stayed 2 nights in Jun 2024

8/10 Good

Nick

Travelled with partner
Liked: Staff & service
Great location for access to Gros Islet, friendly staff. Buffet dinning is OK, access to other Bay Garden hotels is a plus
Stayed 3 nights in Jun 2024

10/10 Excellent

Conrad

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff.Excellent service.
Stayed 2 nights in Jun 2024

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
Great value
Stayed 8 nights in Jun 2024

10/10 Excellent

Albert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful front desk staff
Stayed 3 nights in Jun 2024

10/10 Excellent

S

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

2/10 Terrible

Steve

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed Bugs, Fleas, Feral Cat Your Choice In the morning I woke to find bites on my arm from what appeared to be bed bugs. We sent a photo to hotel to ask them to address the issue. They never acknowledged the email. When we got back at the end of the day, we stopped by the front desk and asked what had been done in our room. The head housekeeper came out and stated they are a proper hotel and did not have bed bugs, they called a “very reputable” third party out and they confirmed it…. She then said they found a kitten in our room and that was the likely source, it had even used the rug for a toilet. She accused us of having the kitten and did not address the fact I was bitten the night before… it was all our fault. When we got to the room it smelled of cat pee. It did not the night before. We called the front desk and asked for a new room. While we waited for their call back, we heard a cat meow. We saw one under the bed. It finally climbed up into the box springs. We still do not know how this feral cat got into our room. They could not provide a replacement room of similar quality. They would not refund our stay. In desperation, we went to the Hilton property down the street for the night. I feel bad as we have suggested the Marina Haven to other sailors as a bed for a night or two. Unfortunately, over our time staying there, it has gotten worse and worse…. Stay at your own risk! Still waiting on refund and a proper apology.
Stayed 2 nights in May 2024

10/10 Excellent

Jacqueline

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This is a sister hotel that has 2 other properties and access was available by free shuttle to each. The best things about this property is the staff and location. Excellent service and attentiveness from the staff from the moment I arrived to the day I left. This location within the chain is like a third child, it's aged and in desperate need of renovation. No amenities to speak of just a pool.
Stayed 7 nights in May 2024

10/10 Excellent

Tiara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

2/10 Terrible

Annie

Travelled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Nasty front desk staff
The staff was rude and unfriendly. Asked for a small pack of coffee and was so rude about it. A nice No would have be good. The milk in the room was old and spoiled. Had lots of nasty feedback when I asked for a different one.
Stayed 1 night in May 2024

10/10 Excellent

Karifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didnt have to go far for most of my activities. The shuttle even passed the mall which was convenient and the party spot. One on the sister hotels was also located on the beach and there was the option to dine at any of the 4 hotels. Staff was also friendly!
Stayed 3 nights in Mar 2024

10/10 Excellent

Geneva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024

10/10 Excellent

Mara

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay again!
Stayed 3 nights in Apr 2024

10/10 Excellent

Tricia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great experience. I will definitely book again!
Stayed 7 nights in Apr 2024