Note fondée sur 23 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
4,0 Service et personnel
3,5 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 20 sept. 2024 sur Hotels
Breakfast was very local and not up to international standard and hand towels were not provided in the toilet and boring music was repeatedly played at breakfast also water in the shower was not hot enough and the hotel just said too many people could not make it hotter
par un voyageur
Publié le 12 avr. 2024 sur Expedia
Fijn hotel. Personeel is vriendelijk en doet haar best, mag beter opgeleid worden. Letten bij het ontbijt niet op en snappen niet wat efficiënt werken is. Ontbijt zelf niet smakelijk alles mist smaak. Heel jammer want je krijgt wel een prachtig uitzicht.
par un voyageur
Publié le 11 mars 2024 sur Expedia
This is the best Best Western that we have been to in a long time. The corner sea view room was so nice. The staff were very attentive, kind and helpful.
Commentaires de Gestion de l’hôtel
18 mars 2024 par Adith Raharjo - General Manager, Gestion de l’hôtel
Dear Valued Guest Warmest Greetings From Best Western The Lagoon Hotel!First of all, I appreciate your positive feedback about our hotel.I also would like to thank you for highlighting some of your observations. Your positive words about our facilities and service are highly appreciated. Thank you for sharing them with us. It will motivate us to optimize our focus to ensure memorable moments and personal service in our hotel.All the best and hope to see you soon again! Best Regards,
par un voyageur
Publié le 16 déc. 2022 sur Hotels
par un voyageur
Publié le 3 sept. 2022 sur Hotels
par un voyageur
Publié le 29 mai 2021 sur Hotels
par un voyageur
Meh
Publié le 28 sept. 2020 sur HotelsCold food, clogged shower drain, leaking bathroom sink...staff is very nice though
Commentaires de Gestion de l’hôtel
18 nov. 2020 par Jemmy, Gestion de l’hôtel
Dear Brian,
Warmest Greetings from Best Western The Lagoon Hotel!
Thank you very much for your thorough review of our hotel and the experience you had as our guest. I would like you to know that we take each point that you've made very seriously. Thank you for bringing this important issue to our attention and I'm sorry that we have missed to fully convince you with our passion for personalized and warm service as well as value you as our guest. I hope you will give us another chance in the future. Thank you.
Best Regards,
Jemmy Budihartono
Executive Assistant Manager
par un voyageur
Publié le 6 janv. 2020 sur Expedia
It has a pristine view.Thr entire Manado Bay ij front.
Behind you see the highlands Koha,Warembungan,Tomohon.
Convenient next to Seafood stalls and Bak kut teh.
Pharmacy nearby.Carrefour supermart next door.
Very good security.
BUT....
The elevators are a disaster!
Have to wait 10minutes sometimes because external guests who attend events in the hotel jam up the lift..
Next
Breakfast is ok at the Level 2 restaurant
BUT
Do not eat any other meals in the hotel resto.
It takes on average 55-60 mins for your meal to be served.
Next
When there are external events the dining area is shared with the external guests..
Its noisy and no privacy.
They should segregate.
Overall staff service very nice and do go the extra mile to help you.
If they can fix the elevator and meal waiting times it would be the best accomodation in Manado by far.
Regarda.
Commentaires de Gestion de l’hôtel
4 févr. 2020 par Jemmy Budihartono (General Manager in charge), Gestion de l’hôtel
Dear GGD,
Warmest Greetings from Best Western The Lagoon Hotel!
Thank you for taking the time and sharing your experience. We love to read that you enjoyed the location. However, I sincerely apologized that our foor and beverages service did not meet your expectations. Your feedback is very valuable to us as we work to be better each and everyday. I hope to welcome you back in the future. Thank you.
par un voyageur de Florida
Publié le 19 sept. 2019 sur Expedia
Location, room, staff, clean, good and varities breakfast menu.
Commentaires de Gestion de l’hôtel
4 févr. 2020 par Jemmy Budihartono (General Manager in charge), Gestion de l’hôtel
Dear Valued Guest,
Warmest Greetings From Best Western Then Lagoon Hotel!
Thank you very much for your candid review of your recent stay at our Hotel.
We love to read that you enjoyed the location.
Your feedback is very valuable to us as we work to be better each and every day. We would be honored to have you return to our hotel in the future.
par un voyageur de Bali
Publié le 22 juill. 2019 sur Expedia
a nice place to stay in Manado, location is legit and nearby shopping malls. staffs were helpful too!
Commentaires de Gestion de l’hôtel
4 févr. 2020 par Jemmy Budihartono (General Manager in charge), Gestion de l’hôtel
Dear Restutaurina,
Warmest Greetings From Best Western The Lagoon Hotel!
Thank you for taking time and sharing your experience.
We love to read that you enjoyed the location and thank you for praising our staff's service. We are looking forward to welcome you again in the future.
