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Hotel Carlota

3.5 star property
3.5-star boutique hotel near Paseo de la Reforma

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Photo gallery for Hotel Carlota

Exterior
Reception
Building design
Outdoor pool
In-room safe, laptop workspace, free WiFi

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • Breakfast available
  • Pool
  • Air conditioning
  • Pet-friendly

Explore the area

Map
Rio Amazonas No. 73, Col. Cuauhtemoc, Mexico City, 06500
  • Paseo de la Reforma
    ‪4 min walk‬
  • U.S. Embassy
    ‪7 min walk‬
  • Angel of Independence Monument
    ‪10 min walk‬
  • Mexico City (MEX-Mexico City Intl.)
    ‪27 min drive‬

Room options

View all photos for Deluxe Room

In-room safe, laptop workspace, free WiFi

Deluxe Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room

Standard Room

Standard Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room

In-room safe, laptop workspace, free WiFi

Premium Room

  • Sleeps 2
  • 1 Queen Bed

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About the area

Mexico City

Reforma stay.At this Reforma hotel, you'll be well placed to visit Paseo de la Reforma and Reforma 222, both within a 5-minute walk. Also, Angel of Independence Monument is within half a mile (1 km) and Palacio de Bellas Artes is within 2 miles (3 km).

What's nearby

  • Reforma 222 - 3 min walk - 0.3 km
  • Paseo de la Reforma - 4 min walk - 0.3 km
  • U.S. Embassy - 7 min walk - 0.7 km
  • Angel of Independence Monument - 10 min walk - 0.9 km
  • Monument to the Revolution - 16 min walk - 1.4 km

Getting around

  • Mexico City Fortuna Station - 9 min drive
  • San Cosme Station - 17 min walk
  • Benito Juarez International Airport (MEX) - 27 min drive

Restaurants

  • ‪Tierra Garat - ‬1 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪La Provoleta Asador Argentino - ‬2 min walk
  • ‪Mezzo Mezzo - ‬3 min walk
  • ‪Nologo - ‬1 min walk

About this property

Hotel Carlota

3.5-star boutique hotel near Paseo de la Reforma
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. An outdoor pool, a library, and tour/ticket assistance are also featured at the boutique Hotel Carlota. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Mexico City hotel.

  • 35 guestrooms or units
  • 2 levels
  • Deli
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Newspapers in lobby (free)
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Hotel Carlota offers 35 air-conditioned accommodations with laptop-compatible safes and complimentary newspapers. Flat-screen televisions come with cable channels.

Bathrooms include bathtubs or showers and complimentary toiletries. This Mexico City hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

Languages

English, Spanish

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Property amenities

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to noon for a fee: MXN 350 per person
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Library
  • Outdoor pool
  • Shopping

Accessibility

  • Elevator

Room amenities

Entertainment

  • Flat-screen TV with cable channels

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Free daily newspapers
  • Laptop workspace
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: MXN 500 per pet, per stay, plus a deposit of MXN 1000 per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 29 lbs per pet)

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 350 per person
  • Airport shuttle fee: MXN 1392 per vehicle (roundtrip, maximum occupancy 2)
  • Pet deposit: MXN 1000 per stay
  • Pet fee: MXN 500 per pet, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher and a first aid kit in each accommodation.

We should mention

  • One child 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Hotel Carlota Mexico City
Hotel Carlota
Carlota Mexico City

Hotel Carlota Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 254 out of 493 reviews
Rating 8 - Good. 120 out of 493 reviews
Rating 6 - Okay. 65 out of 493 reviews
Rating 4 - Poor. 29 out of 493 reviews
Rating 2 - Terrible. 25 out of 493 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

adel

Travelled with family
Disliked: Amenities, property conditions & facilities
The staff is very helpful and nice. The hotel needs a lot of work; rusty pipes, bad quality towels, and very bad internet. I see the hotel responded to previous complaints about internet that it was addressed, the WiFi is still pretty bad. The hotel is also very noisy, they have music until late on the weekends
Stayed 5 nights in Dec 2024

2/10 Terrible

Erik

Liked: Room comfort
Disliked: Staff & service
Terrible hotel
Terrible experience got charged for soemthing at the mini bar that I didnt get , couldnt get it sorted out with front desk and they were completely useless , ended just paying for it instead of wasting time
Stayed 2 nights in Jan 2025

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, very comfortable beds and tasty, popular local cafe. Rooms have small windows onto courtyard and no view.
Stayed 3 nights in Dec 2024

10/10 Excellent

Sandro Xavier, HUIXQUILUCAN

Stayed 1 night in Dec 2024

10/10 Excellent

LUIS RAMSES

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

VIRMA, BURBANK

Stayed 1 night in Nov 2024

10/10 Excellent

Lourdes

Stayed 2 nights in Sep 2024

10/10 Excellent

Thomas, Liverpool

Stayed 1 night in Oct 2024

8/10 Good

Thomas, Liverpool

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would rate it a 4.5. Not soundproof due to occasional courtyard noise and stairwell vibration noise. Front desk and security were very nice. Security especially friendly. Very cute, trendy boutique hotel with a small pool, bar and restaurant in an excellent convenient location on a nice street. Housekeeper barged in twice in a row without knocking to leave a welcome note, but quickly shut the door and apologized. I had the Do Not Disturb sign up.
Stayed 2 nights in Oct 2024

10/10 Excellent

EVA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy amables todos
Stayed 1 night in Oct 2024

4/10 Poor

leslie

Liked: Cleanliness, property conditions & facilities
WiFi didn’t work in the room and it was very noisy.
Stayed 1 night in Oct 2024

10/10 Excellent

Enrique

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Oct 2024

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great and centralaly located. The staff was very accommodating and helped us check in after an overnight flight. I would definitely stay here again.
Stayed 2 nights in Sep 2024

8/10 Good

jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

andres

Liked: Cleanliness
it was great!
Stayed 1 night in Sep 2024

8/10 Good

Yashitha

Travelled with group
Liked: Cleanliness, staff & service
The property was in a great location with friendly staff. There is a nice pool and restaurant in the property. The facilities however were a little dated, especially the shower heads. Otherwise, it was a pleasant stay.
Stayed 3 nights in Aug 2024

6/10 Okay

Mauricio

Liked: Staff & service
Stayed 1 night in Aug 2024

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jul 2024

10/10 Excellent

Tyler

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jun 2024

8/10 Good

Raquel, La Puente

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The only thing that I didn’t like is the old carpet in the bedroom. It’s dusty and it aggravated my allergies.
Stayed 2 nights in Jul 2024

6/10 Okay

Nicole

Travelled with partner
Liked: Staff & service, amenities
We had a good time in this hotel, here are some pros and cons: Pros: - The location is excellent, super convenient for all the areas of interest - Rooms are big, spacious and it is well equipped - The pool are is ok to relax for a bit and take the sun - There is always someone from staff available to attend to your needs. Cons: - The hotel has a strong industrial feeling that I didn't like. The rooms don't feel cozy and some details like rugs, pillow cases and curtains feel old. - Room service is not great, they knocked on our door one day at 5pm to try to clean up. - The doors don't have a double lock option from the inside, which I didn't love. Overall it was an ok experience. I will probably look for a different place next time in Mexico City, but good enough for the price we paid.
Stayed 3 nights in May 2024

8/10 Good

Julio

Business traveller
Liked: Staff & service, amenities
Mejor limpieza
Stayed 1 night in Feb 2024

10/10 Excellent

Ana Edith, Westlake Village

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 2 nights in Feb 2024

6/10 Okay

Joshua

Liked: Staff & service
Disliked: Amenities
I liked the location and design. Bathrooms need to be cleaner and better towels.
Stayed 4 nights in Jan 2024

10/10 Excellent

Rian

Liked: Cleanliness, room comfort
Very nice
Great location and very nice room. The restaurant was very nice and service was awesome!
Stayed 4 nights in Oct 2023