Book a hotel near United Center, Near West Side

"While their rooms are great. I have stayed with this location years ago and same.. rooms are great but in 2025 their front desk service / billing has changed. I stayed with them for 4 days extended stay same room. My advice for anyone reading this its best to book through any third party that you find cheaper rates and choose the option to pay now. Do not choose the option to pay at the property like i did because you will have the worst nightmare. They are conducting bad business with guests money. They have charged my card more than one time then only refunded me one of the charges back. Claiming they dont see on their side where they have charged me more than once etc.. when i have the proof on my bank transactions. Also its best to give them the incidental deposit in cash even with that they took my incidental on one of my stays claiming when they tried to collect the room rate & taxes from my card it declined when that were a huge lie they just found a reason to take my deposit. However the deposit issue didnt happen again so i still think its best to pay the deposit in cash when they mention the deposit to you."

"Loved it! First time at an L7 or Lotte property, but won't be the last. Great service and lots of great touches throughout, from room to restaurant. We'll definitely stay here again!"

"An interesting facgt that the front desk staff shared with us was that this hotel used to be a hospital. It also has a hospital museum in the building. The breakfast was very delicious! "

"When I arrived at the hotel, I was greeted by a very enthusiastic front desk staff (Michael & Cynthia). They were able to switch my room type from a king room to 2 queens, which was appreciated very much. The room was spacious and VERY clean. I received a text, after we were able to settle in, from the front desk staff to make sure our room was acceptable and to let them know if they could assist with any requests. They gave some restaurant recommendations close by and we took their advice. Breakfast was very good with lots of choices and plenty of tables/chairs to accommodate a full hotel. I would 100 percent return to this location and highly recommended it. It’s a “new” hotel as it’s only been open for 5 months (we asked). Hopefully, the quality of service and the cleanliness is maintained!"

"Great stay "

"The Emily Hotel is a phenomenal place. Leo at the front desk was amazing at checking us in and making our experience so much better. Great stay!! And we look forward to going back for rooftop movie nights!!!"