6/10 Okay
George
Travelled with family
30 Aug 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here previously and wanted to give the hotel another chance as previous stays didn’t go well. First the hotel is a quick and staring walking from central station, 3 seconds from Adam square and royal palace, shops and other sites such as Anne frank house. The staff were friendly and welcoming and happy to assist where they could. However on checking I felt the need to mention in front of other guests that our room “was already paid in full via Expedia” this was not necessary and almost felt like shaming guests who hadn’t cooked direct with the hotel. We noticed this also happened with other guests when checking in, all staff need to say is your stay is already paid in full, how it was booked/paid is of no one else’s concern. Hotel has been refurbed a while ago but besides corridors looking nice, rooms and gym need renewal urgently. We had a premium room but it didn’t feel very premium to be honest. There is no real atmosphere given size of lobby and no open bar area. The gym was not replaced when other works were completed so we didn’t use the gym as it was so old. Room was very noisy due to housekeeping staff not being considerate of guests sleeping, throwing bags of linen or similar against walls, doors slamming, carts and hoovers dragged and banging against walls and doors, completely ignorant of people sleeping on holiday. Our room also wasn’t cleaned out penultimate day despite having sign on door, same happened on my last stay.
George
Stayed 3 nights in Aug 2024