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Brookstone Lodge near Biltmore Village, Ascend Hotel Collection by Choice Hotels International

3.0 star property
3-star hotel near Biltmore Estate

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Photo gallery for Brookstone Lodge near Biltmore Village, Ascend Hotel Collection by Choice Hotels International

Exterior
Standard Room, 2 Queen Beds, Non Smoking
Property amenity
Property amenity
Fireplace

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Breakfast included
  • 24/7 front desk
  • Gym
  • Air conditioning
  • Parking included

Explore the area

Map
4 Roberts Rd, Asheville, NC, 28803
  • Asheville's Fun Depot
    ‪1 min walk‬
  • Blue Ridge Parkway Asheville Entrance
    ‪3 min drive‬
  • Biltmore Estate
    ‪14 min drive‬
  • Asheville, NC (AVL-Asheville Regional)
    ‪20 min drive‬

Room options

View all photos for Room, Multiple Beds, Non Smoking

Room, Multiple Beds, Non Smoking

Room, Multiple Beds, Non Smoking

  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Down comforters, Tempur-Pedic beds, individually decorated

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Non Smoking

Down comforters, Tempur-Pedic beds, individually decorated

Room, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Luxury Single Room, 1 King Bed, Non Smoking

Luxury Single Room, 1 King Bed, Non Smoking

Luxury Single Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Room, 2 Queen Beds, Accessible, Non Smoking

Room, 2 Queen Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Room, 1 King Bed, Accessible, Non Smoking

Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

Similar properties

Reception

Baymont by Wyndham Asheville/Biltmore Village

  • Pool
  • Hot tub
  • Breakfast included
  • Parking included
4.5 out of 5, Wonderful, (1006)
The price is CA $113
per night
CA $128 total
includes taxes & fees
26 Mar - 27 Mar
Baymont by Wyndham Asheville/Biltmore Village

About the area

Asheville

In historical district.You'll be within half a mile (1 km) of Asheville's Fun Depot and 2 miles (3 km) of Historic Biltmore Village with a stay here. Cathedral Of All Souls and Blue Ridge Parkway Asheville Entrance are also within 3 miles (5 km).

What's nearby

  • Asheville's Fun Depot - 1 min walk - 0.1 km
  • Blue Ridge Parkway Asheville Entrance - 3 min drive - 3.5 km
  • Historic Biltmore Village - 3 min drive - 2.9 km
  • The Orange Peel - 6 min drive - 6.3 km
  • Biltmore Estate - 14 min drive - 7.5 km

Getting around

  • Asheville Regional Airport (AVL) - 20 min drive

Restaurants

  • ‪McDonald's - ‬4 min drive
  • ‪Texas Roadhouse - ‬3 min drive
  • ‪Starbucks - ‬3 min drive
  • ‪Cheddar's Scratch Kitchen - ‬5 min drive
  • ‪Sweeten Creek Coffee Shop - ‬12 min walk

About this property

Brookstone Lodge near Biltmore Village, Ascend Hotel Collection by Choice Hotels International

3-star hotel near Biltmore Estate
Brookstone Lodge near Biltmore Village, Ascend Hotel Collection by Choice Hotels International offers its guests a seasonal outdoor pool, an indoor pool, and a fitness center. There's a snack bar/deli on site. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

A business center and a meeting room are available. A terrace, a vending machine, and gift shops/newsstands are also featured at the business-friendly Brookstone Lodge near Biltmore Village, Ascend Hotel Collection by Choice Hotels International. Free self parking is available. A complete renovation of Brookstone Lodge near Biltmore Village, Ascend Hotel Collection by Choice Hotels International was completed in January 2023.

This 3-star Asheville hotel is smoke free.

  • 1 building
  • 73 guestrooms or units
  • 4 levels
  • Built in 2009
  • To-go breakfast (free)
  • Deli
  • Poolside lounge chairs
  • Business facilities
  • Coffee in lobby
  • Front desk (24 hours)
  • Tour and ticket information
  • Concierge
  • Terrace
  • Outdoor picnic space
  • Gift shop
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • 1 conference room
Brookstone Lodge near Biltmore Village, Ascend Hotel Collection by Choice Hotels International offers 73 accommodations with coffee/tea makers and designer toiletries. Each accommodation is individually furnished and decorated. Tempur-Pedic beds feature down comforters. A pillow menu is available. 36-inch LCD televisions come with satellite channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

Languages

English, Hindi

Property amenities

Family friendly

  • Indoor pool
  • Microwave
  • Refrigerator
  • Seasonal outdoor pool
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free on-the-go breakfast available 6:30 AM–9:30 AM on weekdays and 7:00 AM–10:00 AM on weekends
  • Coffee/tea in common area(s)

Things to do

  • Fitness center
  • Indoor pool
  • Public winery tours
  • Seasonal outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Elevator
  • Elevator door width (inches): 42
  • Front entrance ramp
  • Handrails in stairways
  • Stairway handrail height (inches): 34
  • Lever door handles
  • Pool hoist on site
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicle
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • 4 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 36
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 36-inch LCD TV
  • Satellite channels

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Heating
  • Pillow menu
  • Tempur-Pedic bed

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/tub combination
  • Soap
  • Toilet paper
  • Towels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Local maps
  • Restaurant dining guide

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for USD 10.0 per day.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: USD 10.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and window guards in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

We should mention

  • The seasonal pool will open January 01 and close September 30.
  • Pool access available from 10:00 AM to 10:00 PM.
  • Children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Brookstone Asheville
Brookstone Lodge
Brookstone Lodge Asheville
Brookstone Hotel Asheville
Brookstone Lodge
Brookstone Lodge near Biltmore Village Ascend Hotel Collection

Brookstone Lodge near Biltmore Village, Ascend Hotel Collection by Choice Hotels International Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 533 out of 1004 reviews
Rating 8 - Good. 284 out of 1004 reviews
Rating 6 - Okay. 105 out of 1004 reviews
Rating 4 - Poor. 58 out of 1004 reviews
Rating 2 - Terrible. 24 out of 1004 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Jean, ASHEVILLE

Stayed 1 night in Jan 2025

6/10 Okay

karl, Glen Allen

Travelled with partner, Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
easy access good location to see ashville
Stayed 3 nights in Dec 2024

4/10 Poor

Cathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and owner manger were very nice. The rooms were clean. The only negative thing I can say was the beds in the handicapped room are too high to transfer from a wheelchair to the bed. I can stand a little so that was how I was able to get on the bed. But if you have to slide to transfer you will not be able to. But rest of handicapped room was good.
Stayed 2 nights in Dec 2024

6/10 Okay

Jennifer

Travelled with partner
Liked: Cleanliness
Parking was limited. The room above us sounded like someone was going to come through the floor. Noisy into the wee hours of the morning. Bed was uncomfortable. It was clean however.
Stayed 2 nights in Dec 2024

10/10 Excellent

Oshua

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 2 nights in Nov 2024

10/10 Excellent

Melissa

Stayed 3 nights in Nov 2024

2/10 Terrible

Jason

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Hotel paper thin heard traffic and rude customers ALL night long including people smoking pot on our floor. Worst sleep or lack of sleep my family ever got and felt unsafe.
Stayed 1 night in Nov 2024

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great.
Stayed 1 night in Nov 2024

10/10 Excellent

Jannet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything almost perfect just one thing a little noise early in the morning
Stayed 1 night in Nov 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, but w/ some flaws
Hotel was nice, clean and decorated well. However the walls are very thin. It was pretty noisy out in the hallway w/ doors closing and people walking above us. The shower leaked all over the floor. Luckily they had given us 2 extra towels. I did tell the lady at the desk and she said she would have someone check it. Breakfast was a disappointment. We ended up drinking hot chocolate. Which was great. Nice hotel, but wouldn't be my choice for my next trip to Asheville.
Stayed 1 night in Nov 2024

6/10 Okay

Jason

6/10 Okay

charles

Liked: Cleanliness, staff & service
Other customers across and down the hall made lots of noise. Breakfast options were minimal and some of the equipment was out of order.
Stayed 2 nights in Nov 2024

6/10 Okay

Kaleb

Travelled with family and small children
Disliked: Staff & service, amenities
I know they are still recovering from the flooding, so the water wasn't potable, however they provided free water, and that's fine. They did have very limited breakfast due to that as well, although that would have been nice to know in advance. But the cleanliness was lacking. Also our purchase through expedia was said to include $10 for the concessions, which we didn't get. The staff said they never heard anything about it. So, a lot of the value of selecting that hotel was not there. I wouldn't book here again.
Stayed 1 night in Nov 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
For the price, we had a decent room with lots of space. It was weird the floors were easy to make things shake in the room, but overall was a great hotel to stay in. Comfortable, good wifi, and friendly staff. We went after hurricane Helene so we were happy with what we got.
Stayed 3 nights in Nov 2024

8/10 Good

Thomas C

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 4 nights in Sep 2024

8/10 Good

Linda

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Catherine

Liked: Cleanliness, property conditions & facilities
Was very close to biltmore house. The hotel was clean although the in room coffee maker did not work. Due to water issues in the community they did not have coffee downstairs so we had to find it outside the hotel.
Stayed 2 nights in Nov 2024

10/10 Excellent

Mary A

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was really convenient to everything we did during our trip; the Biltmore, the Farmers Market, and the Arboretum, and the Blue Ridge Pkwy.
Stayed 2 nights in Nov 2024

6/10 Okay

RoseAnn

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Hotel clean, staff pleasant. But we were never notified of water restrictions, minimal breakfast, no coffee, pool closure prior to our trip. We adapted to conditions but would have been better prepared with advance notification of these issues. Also, we tried to use coffee maker in room and it spewed water all over and when it was replaced, the second coffee maker didn't work at all. 3rd coffee maker was the charm. By then (3 night stay) we had figured out that local store had cold brew coffee!!!!!!
Stayed 3 nights in Nov 2024

10/10 Excellent

heather

Stayed 1 night in Oct 2024

8/10 Good

Preston

Liked: Cleanliness
Was a great stay
Stayed 1 night in Nov 2024

4/10 Poor

Willard

Disliked: Cleanliness, staff & service, property conditions & facilities
Too many things wrong with the hotel & room, such as located at corner of Interstate Highway entrance (with constant traffic noise), thin floors (allowing upstairs footsteps to be easily heard), bathroom shower light not working, very limited tv channels (far fewer than listed in room guide), wall repairs left unpainted and the bathroom barn door would not stay in any position other than fully open or fully shut. We were booked for two nights but checked out after one and are still trying to get credit for the unused night.
Stayed 2 nights in Nov 2024

6/10 Okay

Raymond

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Nov 2024

10/10 Excellent

Gary

Liked: Cleanliness
Stayed 1 night in Nov 2024

6/10 Okay

Paul

Travelled with partner
Nice place for the night, but the room was not that clean. The shower had a foreign hair in it. Missing body wash we had two body lotions with different products inside. Front desk attendant was not at the desk most of the time.
Stayed 1 night in Nov 2024