From the moment I walked in my room I could tell it was going to be a bad experience. Killed a cockroach within 30 seconds, large groups of dead bugs in the corners, sticky surfaces everywhere, boogers on the wall! I booked this “no cancellation” reservation for work based on photos that were not representative of the space at all. In all I killed over 20 cockroaches in my 4 days, including two that were crawling on me as I was in bed.
Neither the hotel or Hotels.com were helpful in offering a solution or refund, aside from maintenance staff coming in to put a small amount of paste to stop the roaches, which did nothing at all. I’ve stayed at hundreds of hotels for work and this ranks in the top 2 at worst places I’ve ever stayed at.
Paid a flight change to leave early and wasted half a day cleaning my travel items that I will be contacting hotels.com for reimbursement, and as I stay in the area annually, I will be making my colleagues aware to never stay here.