I booked a room with two double beds and a pullout couch. When I pulled out the sofa bed, the springs were missing at hold the foot of the bed and the support structure for the mattress was on the floor. This was a known problem, there were broken zip around the bed frame from a previous “fix”. I called the front desk, he was nice, he told me a maintenance person would be up to take a look. I moved the sofa bed around and found 3 of the 5 springs under the couch. This makes me question how well housekeeping cleaned the room, they would noticed the springs if they cleaned under the couch. The maintenance person never can to the room. I ended up going out a buying air mattress to ensure we had a safe bed to sleep on.
The over all cleanliness was poor, hair in the bathroom, ripped window curtains and a dark stain on the duvet cover.
Over all would not recommend.