2/10 Terrible
Ayah
Travelled with partner
26 Dec 2024
Disliked: Cleanliness, amenities, property conditions & facilities
Terrible stay, surprised this is a curio collection by Hilton, quality of a motel. We stayed Christmas Eve so we could get some sleep and not have a long drive Christmas Day. Unfortunately we weren’t able to sleep well. Our room was freezing, 58 degrees. We complained about the heat and they sent an engineer to try and “fix” it. The engineer was in our room at 10:30 pm opened a panel flipped a switch and then told us that there was a problem with the boiler in the building and then left a construction grade space heater in our room. Front desk offered to move us to a different room at 11 pm but confirmed that issue with boiler in the building, so I said we didn’t want to move to another cold room. We were tired and wanted to rest. Bedding in room was paper thin, didn’t help with keeping us warm. Also room was filthy, nasty stains all over walls and carpet - even though we had one of their “nicer” lake view rooms. Won’t stay here again, shocked that ppl pay to stay here on holiday. Staff did their best considering state of the facilities/building.
Ayah
Stayed 1 night in Dec 2024