Pullman Dubai Downtown

5.0 star property
5-star luxury hotel near Burj Khalifa

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Pullman Dubai Downtown

Outdoor pool, pool umbrellas, sun loungers
Premium bedding, down comforters, pillowtop beds, free minibar items
Exterior
Premium bedding, down comforters, pillowtop beds, free minibar items
Deluxe Suite, 1 King Bed | View from room

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Bar
  • Spa
  • Room service

Explore the area

Map
Al Abraj Street with Marasi Drive, Dubai, 0000
  • Dubai Fountain
    13 min walk
  • The Backyard
    1 min walk
  • Dubai Trolley Station 3 Tram Station
    7 min walk
  • Dubai (DXB-Dubai Intl.)
    21 min drive

Room options

Superior Twin Room, 2 Single Beds

  • 32 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

Superior Room, 1 King Bed

  • 32 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Premier Suite, 1 King Bed

  • 61 sq m
  • Canal view
  • Sleeps 4
  • 1 King Bed

Executive Twin Room, 2 Single Beds (Burj Khalifa View)

  • 32 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

Deluxe Suite, 1 King Bed

  • 64 sq m
  • Canal view
  • Sleeps 4
  • 1 King Bed

Executive Room, 1 King Bed (Burj Khalifa View)

  • 32 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Deluxe Twin Room, 2 Single Beds

  • 32 sq m
  • Canal view
  • Sleeps 3
  • 2 Twin Beds

Superior Suite

  • 48 sq m
  • Canal view
  • Sleeps 4
  • 1 Double Bed

Deluxe Room, 1 King Bed

  • 32 sq m
  • Canal view
  • Sleeps 3
  • 1 King Bed

Similar properties

About the area

Dubai

Downtown Dubai stay.Your stay at this Downtown Dubai hotel places you within 3 miles (5 km) of Dubai Mall and Burj Khalifa. Also, Dubai Water Canal is within half a mile (1 km) and Dubai Fountain is within 2 miles (3 km).

What's nearby

  • Dubai Fountain - 13 min walk
  • Burj Khalifa - 4 min drive
  • Dubai Aquarium & Underwater Zoo - 5 min drive
  • Dubai Mall - 5 min drive
  • Dubai World Trade Centre - 7 min drive

Getting around

  • Dubai Trolley Station 3 Tram Station - 7 min walk
  • Dubai Intl. Airport (DXB) - 21 min drive

Restaurants

  • ‪Iran Zamin Restaurant - ‬8 min walk
  • ‪FireLake Grill House & Cocktail Bar - ‬6 min walk
  • ‪Lobby Bar - ‬3 min walk
  • ‪Honeycomb Hi-Fi - ‬2 min walk
  • ‪TABŪ Dubai - ‬3 min walk

About this property

Pullman Dubai Downtown

5-star luxury hotel near Burj Khalifa
Pullman Dubai Downtown offers its guests a full-service spa, an outdoor pool, and a health club. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A free manager's reception is offered daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A 24-hour business center and 4 meeting rooms are available. Event space at this hotel measures 3423 square feet (318 square meters) and includes conference space. A sauna, spa services, and a library are also featured at the luxury Pullman Dubai Downtown. An airport shuttle (available 24 hours) is available for a fee. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this Art Deco Dubai hotel.

  • 1 building
  • 340 guestrooms or units
  • 19 levels
  • 3423 sq ft of conference space
  • 318 sq m of conference space
  • Built in 2014
  • Manager's reception (free)
  • Deli
  • Cabanas on the beach (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • Beauty salon
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Pullman Dubai Downtown offers 340 accommodations with minibars (stocked with some free items) and laptop-compatible safes. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. 40-inch LED televisions come with premium digital channels. Bathrooms include shower/tub combinations with rainfall showerheads, bathrobes, slippers, and designer toiletries.

This Dubai hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include espresso makers and complimentary bottled water. Irons/ironing boards, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Wellbeings Spa has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Arabic, Dutch, English, French, German, Italian, Portuguese, Russian, Spanish

Property amenities

Family friendly

  • Free cribs/infant beds
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free secured, covered self parking on site
  • Free secured, covered valet parking on site
  • RV/bus/truck parking on site
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–11:00 AM: AED 130 for adults and AED 65 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • Free daily reception
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • Bike parking
  • Bike storage
  • Fitness center
  • Full-service spa
  • Outdoor pool
  • Racquetball/squash
  • Sauna
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Elevator
  • Elevator door width (inches): 40
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicle
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • 20 on-site accessible parking spaces
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 50
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 40-inch LED TV
  • Digital channels
  • Premium channels

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Free cribs/infant beds
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower/tub combination
  • Towels

Food and drink

  • Coffee/tea filters (reusable)
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Free minibar (some items)

More

  • Bulk dispenser for toiletries
  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Iron/ironing board (on request)
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Recycling
  • Slippers
  • Soundproofing
  • Turndown service
  • Water-efficient showers only
  • Water-efficient toilets only

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: AED 200
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: AED 200

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Pullman Dubai Downtown

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AED 150.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AED 500.00 per day
  • A tax is imposed by the city: AED 20.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AED 130 for adults and AED 65 for children
  • Airport shuttle fee: AED 250 per vehicle (one-way, maximum occupancy 2)
  • Airport shuttle fee per child: AED 250 (one-way), (from 6 to 12 years old)
  • Early check-in fee: AED 200 (subject to availability)
  • Late check-out fee: AED 200 (subject to availability)
  • Rollaway bed fee: AED 150.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property uses solar energy, plus eco-friendly cleaning products
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash. This property uses solar energy, plus eco-friendly cleaning products.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Steigenberger Hotel Business Bay Dubai
Pullman Dubai Downtown Hotel
Pullman Dubai Downtown Dubai
Pullman Dubai Downtown Hotel Dubai
Steigenberger Hotel Downtown Dubai
Steigenberger Hotel Business Bay Dubai

Pullman Dubai Downtown Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 643 out of 1001 reviews" "
Rating 8 - Good. 231 out of 1001 reviews" "
Rating 6 - Okay. 76 out of 1001 reviews" "
Rating 4 - Poor. 21 out of 1001 reviews" "
Rating 2 - Terrible. 30 out of 1001 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Dwayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff service were great. We had a little problem with our room and they changed our room immediately. Room is nice and spacious but you can tell it's a bit old with the noise of the AC at night and the roller shades in the bathroom getting stuck. Location is not bad with convenience store and grocery nearby with some dining options.
Stayed 4 nights in Sep 2024

10/10 Excellent

Paula

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was a great choice despite of the overwhelming different places to stay. Staff was very welcoming specially Valentina, Ann, Dilan and Obaid. My dad and I were very happy with the outstanding and personalized service they provided. They made our stay memorable and we will definitely recommend this hotel to friends and family.
Stayed 4 nights in Sep 2024

8/10 Good

Ipekcan

Travelled with partner
Liked: Cleanliness, staff & service, amenities
This was our first time staying at the Pullman Dubai Downtown. I wish I could give it a full 5 stars, but unfortunately, the experience we had fell short in one major aspect. We upgraded to a Burj Khalifa view room, which was a lovely addition. However, on the second night, we experienced a blackout in our room. The engineer who responded simply reset the switchboard and said it was nothing to worry about. The same issue occurred on the third night, and after waiting too long for staff to assist, I reset the switchboard myself. When the engineer finally arrived, he didn’t believe me when I explained that the power kept tripping whenever I took a shower. By this point, it was frustrating, and all I wanted was a proper solution. On the forth night, the power cut out again while I was in the shower, so I recorded the moment to provide proof. Only then did the staff finally move us to another room. While I appreciated the move, it took three nights of dealing with the same issue to reach this resolution. Overall, the hotel has great potential, but the slow response and lack of urgency from staff made the stay less enjoyable than it could have been.
Stayed 8 nights in Sep 2024

10/10 Excellent

Fahima

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a fantastic stay here. I opted for the half board stay and the food was delicious with a great variety, where I was able to dine in 2 different restaurants for breakfast and lunch or dinner. The staff were incredibly accomodating and helpful, location of the hotel is walking distance to Dubai mall and Burj Khalifa and other popular attractions only a short drive away. Will definitley come back here in the future!
Stayed 5 nights in Sep 2024

10/10 Excellent

Erica

Stayed 1 night in Aug 2024

10/10 Excellent

Dominique Sara, Düsseldorf

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel ist super gelegen. Man ist mit dem Taxi super schnell überall. Das Personal war sehr freundlich und alles war sehr sauber. Das Frühstück war sehr lecker und das Wellness Angebot kann ich auch nur empfehlen.
Stayed 8 nights in Aug 2024

10/10 Excellent

Zuma

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 5 nights in Aug 2024

10/10 Excellent

Destan

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay. Great amenities and professional also friendly staff. Special thanks to Ms. Ann at the front desk.
Stayed 2 nights in Aug 2024

10/10 Excellent

Michelle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and friendly staff! Would stay again!
Stayed 2 nights in Aug 2024

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Aug 2024

10/10 Excellent

Muhammad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 6 nights in Jun 2024

10/10 Excellent

Munira

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing 5 Night Stay!
Check in was slow but they upgraded us to a canal view room. Amazing views and room. Breakfast and Dinner were delicious with fantastic service from the whole catering team. Catered for egg, nut and gluten allergies. Jacuzzi, steam, sauna were amazing too! Would definitely stay at Pullman Downtown again. :)
Stayed 5 nights in Aug 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
Excellent Service in Breakfast and Evening Dinner
Stayed 5 nights in Aug 2024

10/10 Excellent

RASHMI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 7 nights in Aug 2024

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

6/10 Okay

Arman

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect there the staff were nice and clean hotel and felt super safe. The only problem is they don’t give you back the deposit you give first thing when you get there. They say that they do once you check out or when you leave to your country. But they don’t. They say if we don’t you can call or email us. They still haven’t and will not because it’s been more than a month
Stayed 14 nights in Jul 2024

10/10 Excellent

Maayaa

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff, location is so convenient, very clean and safe, great facilities very happy with my stay :)
Stayed 7 nights in Aug 2024

10/10 Excellent

Pedro

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 3 nights in Aug 2024

10/10 Excellent

Alexander

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great, and had great reception help with Reda !
Stayed 4 nights in Aug 2024

2/10 Terrible

Sara, Vancouver

Disliked: Cleanliness, staff & service, property conditions & facilities
Where do I even start… staff is confused and slow and not professionally trained. The entry way is a disaster. Bags everywhere and no feeling of welcome or comfort. Sometimes there is just one person at the desk and a whole line up of guests. The air quality is terrible the artificial air fresheners are on max and overwhelming to the senses. Instant headache. Noisy building with poor insulation from outside noise. Staff is slow to respond to any request, always seem dazed and confused. Overall has a run down feel and the bedding is a cheap material, horrible mattress as well. I checked out early and management agreed to refund but then the reservation staff refused to refund me.
Stayed 3 nights in Aug 2024

8/10 Good

Sonia

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
We had an amazing time staying here. The only bad thing was that it had a slight musty smell
Stayed 4 nights in Jul 2024

10/10 Excellent

Aleksandar

Stayed 4 nights in Jul 2024

10/10 Excellent

Terence, Nuneaton

Liked: Cleanliness, staff & service, property conditions & facilities
Superb
Stayed 4 nights in Jul 2024

8/10 Good

Lawona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Jul 2024

10/10 Excellent

sophia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the fact that the staff were all so supportive i interacted with Shiro at the restaurant during breakfast, Shiva was also so supportive as a potter i guess, the receptionist when i was checking out at 2 pm i dnt catch his name but was on 20th July 2024 at 2 pm was supper helpful.I am definately coming back.
Stayed 2 nights in Jul 2024